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December 2023 by Cecilia Cuellar
Jorge was absolutely amazing. So patient and so kind. Helped me through every single question I had. We went in to “just look” and walked out with 2 beautiful rings! I 100% recommend stopping by and asking for Jorge. Sweetest one in the whole store! You will not regret it.
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December 2023 by Johnny Parente
Jorge is amazing ! Spent 2 + hours with me! Helped me narrow down my wedding ring choise ! Thank you Jorge
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November 2023 by Rene Hernandez
Awesome service here, Jorge is amazing and can always help you make the right selection
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November 2023 by YetiBliss
Xochi was absolutely amazing as well as Alex. Both were a great help in preparation of my upcoming wedding and last minute gift shopping! I hope all the Kay jewelers stores have this amazing customer service as well as this store did.
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September 2023 by Theresa F.
Excellent prices on jewelry but beware. They told me as I was deciding on jewelry that the pieces came with lifetime protection. I purchased three pieces and realized when I came home and looked at the receipt that I was charged $24.99 for each piece for the "Lifetime Protection". I never agreed to this reoccurring charge. I was served by the assistant manager. This is unethical and unacceptable business practice.
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August 2023 by Joshua Ledesma
This store has amazing service and they keep you updated on everything highly appreciated them
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July 2023 by Daniel Kim
Edit: After taking my ring to a second hand store, the store owner showed me that the diamond ring I had purchased was actually chipped. And that they should have never sold me the ring in the first place. Not sure who would be responsible for it but I would recommend having your stone at least shown to you via the microscope to see engraving and possible flaws on stone before purchasing. Definitely going back for refund.
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May 2023 by Dan E.
This place has great customer service! Went in to get my fiancée's ring resized and Jorge was super helpful and thorough in finding the correct size. He was very attentive and we never felt rushed. Alex was also really helpful in getting the ring shipped out for resizing and then following up when it was ready to be picked up. It took less than 2 weeks and the ring looks and fits perfectly! Would highly recommend coming here for your resizing needs.
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May 2023 by yellow1996ta
Xóchitl is truly one of a kind helpful, caring, attentive and professional. We really love her in every way. Great experience every single time. Awesome merchandise at great prices and financing options. We have been loyal to Kay’s for over 20 years. Thank you Xóchitl.
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May 2023 by Daniel Estrada
This place has great customer service! Went in to get my fiancée's ring resized and Jorge was super helpful and thorough in finding the correct size. He was very attentive and we never felt rushed. Alex was also really helpful in getting the ring shipped out for resizing and then following up when it was ready to be picked up. It took less than 2 weeks and the ring looks and fits perfectly! Would highly recommend coming here for your resizing needs.
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May 2023 by Jenny Obuchi
I love love love coming to the Long Beach store to visit Renee. She is always sooo helpful and attentive! She has great energy so I always come back to see her for any and all of my jewelry needs.
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May 2023 by Ricardo Elizalde
Stop by to get a Mother’s Day gift. All employees welcome me, Renee the Jewelry Sales Associate help me out and gave me good discounts. Customer service is excellent they’re all nice and helpful.
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April 2023 by Arturo Ruiz Valdés
Jorge and Alex are the best! They helped me pick the most amazing engagement ring (exactly how I imagined it) - and our wedding bands after that. Their service was always patient, kind and full of useful information. Thank you, Jorge, Alex and Kay! She said YES! ?❤️
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April 2023 by Mozelle Cameron
I truly appreciated Jorge and Alex’s help with my purchase and fixing my rings. The energy was amazing, and so was the price. I will be back.
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April 2023 by Chaunte Searight
My experience was so amazing! Alex was very informative and helpful. I purchased for someone else but will definitely be back for myself. Thanks for being great!
