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November 2023 by Kelly R.
Love this car wash. The people are friendly and my car comes out clean! Vacuum station is great. They have after dark specials too.
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November 2023 by R. B.
Great car wash. Cheap if you need a basic wash. It is packed with cars in a Friday evening. It was one of the few car washes that dried nearly everything on the car
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October 2023 by Meena A.
I have been a customer of LBG for about 5 years now. I visit, pay, use their services and on my merry go lucky way. Unfortunately, that wasn't the case today!Recently, I moved and I have to park under a tree. This has led to there being leaves under the hood. I finished my wash, went to their service stalls and proceeded to vacuum under the hood.Justin an associate and representative of LBG Express comes up to me and tells me that the "vacuums are for interior only!!!" I nodded my head in acknowledgment and awaited him to move from in-front of the vacuum bay/hanger. I have a low voice and didn't feel like talking over the noise of the vacuums running!I don't know if he took this as me being defiant or some sort of Napoleon complex kicked in, but he states "I ******* said vacuums are for interiors only." With a psychotic look in his eyes! I have a family, kids and a future to think off. He might or might not have something going for himself, but one day he might meet someone that will deal with his horrific customer service if he doesn't get it together soon! He was ready to fight, he was waiting for me to say one word. Palms fisted and ready to throw blows and go toe to toe!I asked for Kevin the manager and explained to him the situation at hand. I'm not sure if he understands he has a liability in his associate, Justin! I tried stating this to Kevin that one day Justin's superiority complex will cause a lawsuit for LBG, but all Kevin seemed to think about was my opening statement which was "I vacuumed under my hood..."! Not sure if Kevin understood the issue or just doesn't have any customer service skills, ethics or comprehension of the value of a customer, but all he told me was "Okay next time don't do that again"! That's when I understood he was probably proud of his associate, again not fully comprehending the situation at hand and wanted to make sure I fully comprehend that I'm not allowed to use the vacuum under my hood. It's very unfortunate and I hope someone with some authority at this wash has a talk with Justin and explain to him that he can't talk to customers in this manner, regardless if their breaking some sort of unwritten rule!
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October 2023 by Chris
It's fine, but don't bother going right now due to the microfiber dryer not lowering down. They also missed a very big spot on my driver side door.
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October 2023 by Chuck F.
This is the best car wash in Long Beach. I have been coming here for almost 3 years free vacuum customer service is great thank you guys.
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September 2023 by Mark Kingsley
Gotta say, I really love this place. I have several vehicles on membership. The one thing about this car wash is they really care. I brought an issue to the manager on staff in regards to how the brushes may have scratched my car and he shut the machine down immediately to inspect it. He took the infirmative action to make sure that other people's cars didn't get damaged. Another employee by the name of Christian proceeded the great customer service. Christian was incredibly friendly and hospitable. I was very impressed with his level of professionalism and expertise on his advice on a question I had pertaining my vehicle which I adhered too, and it worked marvelously. Knowing all of this and the experience I had with the manager and Christian I know we will come to an agreement without any complications about fixing the harm done on my vehicle. I look forward too many more years and clean vehicles with LBG Express Car washes.
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August 2023 by David G.
Yo this place is great. My truck cane out looking so clean. I was not expecting it to look near Detailed but it did. I got the basic wash and it looked premium. I highly recommend this car wash the prices are great and the results are too.
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August 2023 by A B
The vacuums are so loud, it's almost ear shattering. My ears are ringing every time I leave the car wash. This is a liability concern and management needs to reassess the noise level coming from these vacuums. According to many state and federal regulations, car wash noise should not be over 85 decibels. I purchased a decibel meter to use next time I return. Additionally, this car wash should start offering earplugs for patrons.
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August 2023 by Kandi Roseto
I always get stuck behind someone who needs assistance. Today that was me when I purchased a membership. They didn't set up my account even though they knew I was going to drive through twice. They left me waiting in the line for over 5 minutes even though I was honking and hitting the help button with people stuck behind me in line. Then they wanted me to exit the line adding more time to my visit while they set up my account knowing I was going to drive through twice the first time when I gave them my receipt and I had already been through. I'm getting a refund for my membership and will sign up to the one closer to my house because of this extremely poor service I have received repeatedly at this location. THIS LOCATION SUCKS, ALWAYS HAD A WAIT AND ONCE DOESN'T CLEAN YOUR CAR!!!
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August 2023 by Debbie Fogel
Always a great car wash experience. Line to enter can be a bit ling at times, but otherwise easy in and out. The vacuums are high powered so does a good job cleaning.
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June 2023 by Myesha K.
Hands down, my favorite drive thru car wash!!!After taking weeks off neglect and abuse, my care always comes out spotless.My car is small, and their brushes still manage to clean every part.
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June 2023 by Ayla Smith
It was a fun time going through the actual car wash and the vacuums were great. They were very strong and sucked up a lot of dirt. I did notice that a lot of bugs were still stuck on my car. And they were very kind and got us another wash for free. I was still really bummed out to see that bugs were still on my mirrors. The employees were very sweet and understanding but I probably won't be back.
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June 2023 by S R
Never thought car washing could be so fun! Staff was friendly and helpful. They were always watching making sure everything was good during the wash. ?
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June 2023 by Romance S.
Great price and great service. Speedy and keep my ride looking good. I honestly love that the vacuuming is included and they don't rush you out. Love coming here
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May 2023 by Griffin A
Car was still a bit dirty after getting the top wash package. Free vacuum was nice, line was long but moved quickly. Prices are fairly reasonable. Location is convenient. Car still has a few dirty spots but is otherwise shiny and looks new.
