-
December 2023 by Asael Rodriguez
Staff is great,everytime I come here they help with everything
-
November 2023 by Maria Morales
Leslie's in Long Beach is my go-to for all things pool and spa! Their expert advice and wide selection of products make maintenance a breeze. Friendly staff, top-notch service!
-
August 2023 by Ana L.
Frequently visit this place and hands down best customer service! Shout out to Andy, Fernando and Connor! This team is always going above and beyond for my pool needs and concerns. I get consistent service and have been coming here for about 2 years now. They are always willing to help, are patient with my questions and love what they do! Thank you!
-
July 2023 by Ray X.
Older lady at the counter has a very short patience and easily irritated. Not a place to get assistance for your pool care needs.
-
July 2023 by Gregory Bear
4 Leslie's employees, 4 different instructions. They are costing me a fortune!!!! And our pool is still out if whack a week later
-
June 2023 by John Z
The people who work here are knowledgeable, and very friendly. I come every week and I am always helped by the staff.
-
June 2023 by Rafael M
Horrible customer service by the clerk. She was very rude. I rather drive 15 more mins to a different location.
-
December 2022 by a R
Staff is great,everytime I come here they help with everything
-
October 2022 by R L.
I entered the empty LB store around 10:30 am. on a Monday morning. I believe customer service is important, but the employee behind the register had none. There was no "welcome, good morning, nor can I help you?". I asked a question regarding a product, and he never turned his back to look at me. This employee is clearly disgruntled. What appeared to be a regular customer arrived. The store attendant started mouthing the manager at the Cerritos store and also another store manager of a store that was near the beach. He said that store never makes any money and is a waste of time. All of this may be true, but it should not be discussed in front of customers. I waited at the register to pay, and he said I was at the wrong register. I walked around to the other register and then he walked away. I waited for a little bit but then walked out because he did not acknowledge me trying to pay.
-
September 2022 by Scott S.
I have shopped at this location on a regular basis since it first opened. The service and products have been good, with the exception of any interaction with Andi. There are many, many reviews posted below on the way she interacts and treats customers. Gio's review below hits it square on the head! I was in the store recently, and was waiting for a water test. Andi was interacting with another customer. The way she was treating and speaking to a gentlemen (who appeared to have just some basic knowledge, but needed help with his pool situation) was unprofessional, rude and condescending. All the interactions I have had with her have been the same, or worse. Enough. I am done with Leslie's on Spring Street.
-
September 2022 by Aaron
I go here to test my water, the employees here are friendly and not pushy. The Leslie's water print out will suggest their products and tell you how to use them to fix your issues, but I've never had them pushed on me.
-
September 2022 by Tim C.
I started coming to this location in May of this year. Each time I was greeted and taken care of professionally by all the staff. I am a beginner with our above ground pool. And all the staff have been extremely helpful, in my new experience. I will continue to shop at this location because of their friendly service and professionalism. Thank you to Andi, Fernando, Connor and Decency. For always providing my family and I with great service.
-
August 2022 by Tracy S.
The customer service here is horrible. I am new to pools. I made that very clear on each visit here. Was hoping to get answers, get a bit of quick education, and buy whatever I needed on each visit, and on several occasions was treated like I should already know the info and was given the bare minimum answer. Always leaving still lacking info. Super frustrating! Who is the owner of this place? What a waste. Could be a thriving business I'm sure. The woman mentioned several times in bad reviews here is who I also interacted with.
-
August 2022 by Gio F.
I stopped coming to this location because the manager is ridiculously rude and unfriendly. If you're not already an absolute pro in pool service and maintenance, prepare to be condescended and treated like an annoyance. They are as pleasant as a whiff of muriatic acid. I started going to the Torrance location instead, where they treat you like a fellow human.
-
July 2022 by Phillip C.
A woman with long gray hair claiming to be the store manager THREW a water test bottle at me as I exited their store after trying unsuccessfully to get them to fix a mistake they made. Read ahead for the details of what happened. I am new to owning a spa and decided to use Leslie's since it's very close to my home. TERRIBLE MISTAKE. I went in on 7/23/22 to have my spa water tested. They set up a profile with information about my spa by asking me questions including whether I use Chlorine or Bromine. I use bromine. Bromine is printed on the weekly maintenance program printout and the printout shows the bromine level was one of the results. The printout reports what chemicals are recommended based on the water test. I asked the store employee to help me pick up the chemicals the report said I needed. He went and took two products off the shelf and said this is what you need and he explained how to use them. So far so good. I went back in yesterday, 7/31/22 at 11 am, to have my water tested again. This weeks printout showed I needed to add more chemicals. I took a photo of the chemicals he sold me the week before and showed him the photos to see if this is what I needed again. He pointed to one of the bottles on the photo and told me I couldn't use that product in my spa because it was chlorine and I use bromine in the water. I was surprised and explained it's the product he handed me last week and told me to use. Then he said he must have made a mistake. Still so far so good. I said that's cool everyone makes mistakes. Let me go home and bring the chlorine product back to exchange for what he should have had me buy. This is where things went south. He said they can't take back opened chemicals. He refused and then started trying to blame me for not telling him I used bromine. He started raising his voice and so did I. I asked him to printout my last weeks log and pointed out it clearly has the word bromine printed on it. I asked who the store manager was and the woman with long gray hair said she was. She started arguing too and trying to blame me and they started saying things like "we don't force you to buy and thing" and "prove it!" I was sure I was being punked. I took the printouts for evidence and said I would call the corporate office and file a complaint. I started walking toward the door and the manager woman said in a snarky voice "don't forget your water bottle" and I said I wouldn't ever come in the store again so I wouldn't need it. She replied in a very sarcastic voice "have a nice day." I walked out the door and heard something bang against the glass window. I turned around and saw the water bottle fall to the ground. She THREW the bottle at me! I went back in and said "did you really just throw the water bottle at me?" She replied "Prove it!" And she kept repeating snarky "have a nice day." Sorry for the long review but I just wanted them to own up to the error and let me exchange the product.
