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November 2023 by Katie N.
Rating is just in regards to the transparency in their customer service. I got an oil change and brake pad changes. I'm partly at fault for not requesting a quote before hand but I thought it was weird how they normally provide that link to click on to see their analysis on their car but they didn't show me my brake pads and just said it was to the metal...and only did the front two brake pads and it was like $1000 afterwards. I wish they provided more transparency because it leaves a bit of uncertainty of whether it was actually to the metal and I wasn't sure if they were taking advantage of me since I'm not as knowledgeable as a female.
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October 2023 by Lance P.
I went in for a standard oil change, came out over 3,000.00 later. Previously I trusted this repair shop and they were usually fair. However, something has changed at this facility. I received this long list of things that supposedly were urgent. When they were done, what I found out is that they did everything a-la-carte pricing, every little service was individually charged at 189.00 Labor cost, Coolant fluid, Brake fluid, transmission fluid changes , taking the tires off the car then another 189.00 for putting the tires back on the car, you get the picture. After picking the car up about 8 hours later, they had charged me about $2,000.00 in labor ONLY. The parts were another 1,000.00. The kicker was that over $700.00 was to fix the "low tire pressure" indicator, it was on & supposedly all 4 tires sensors were not working (?), I assumed maybe about 100.00 or do to fix that, they didn't give me a price until AFTER they fixed them - apparently they dicided they needed to replace ALL the sensors in the tires, the parts were 300.00 & 400.00 was for taking off the tires and putting them back on...... If they had informed me how costly that repair would be, I would have said to leave the tires alone & I can monitor them myself. I didnt even pay that much for the tires in the first place, I could have just replaced them for less money........ I filed an inquiry with their offices, basically they feel the costs were all justified and they would not review the pricing... over #3,000.00 for 8 hours of service IF even that much time was spent on the car. Highly recommend you look elsewhere for auto service, 250.00 per hour for labor is criminal. I have lost all my trust in this company & will never be back again.
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June 2023 by Larry S.
The work was good. However, they took a simple overheating problem and threw in numerous other repairs that could have been put off. I ended up spending over $5000. I've had this problem before, but I spent under $2000. Also, they told me it would cost $4600 then I ended up paying $5100. I've only spent that much before for major overhauls.
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June 2023 by Robert G.
Nice guys. Super over priced. Warranty not honored. Oh well. 2nd brake job in 7mos. Still making noise after $2k.
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February 2023 by Sandra I.
I really trust them; Very professional; David Rodriquez was knowledgeable, kind and trustworthy. The mechanic sent me a text (with pics) indicating what was wrong with my car. I feel like I got a good deal too. Not real cheap but not real expensive either. I even got a follow up call. Highly recommend.
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January 2023 by Anthony Q.
We took my girlfriend's car in for an oil leak. She got that taken care of as well, spark plugs and an alignment. We dealt with Eddy, he was honest, and seems very reliable. The car runs and drives great, no leaks, and is much peppier.
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January 2023 by Ed B.
Great staff there Eddie and David ,fixed my car in minutes ,super friendly answered all my questions,I'll be taking all of my cars here in the future ...cant thank you guys enough..
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May 2022 by Piel M.
I went to this place and took my car to get an alignment. Guy told me leave the car and it would be done latest 3pm. I called back at 3:40 and they said ohh we couldn't do it because of a leak. They asked me to leave car for the week and they would work on it. I'm like all I need is alignment. Maybe because I was a female they felt I could get tricked. But I just took my car back and got it done at another location and cheaper.
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January 2022 by Kelsey T.
I have a hybrid and have always gone to the Toyota dealership down the road for fear of taking a hybrid to a normal shop-- silly, but seemed the safest choice for many years. After getting fed up with high prices at the dealership however I took a chance on Orozco's and was impressed with the transparency and generosity of their service. On my first visit they did a little look around and fixed a rattling flap free of charge in five minutes. I was hooked at that point and knew where to go when my headlights suddenly stopped working. They talked me through the options and pricing before doing any work. The price was what they said it would be. Shouldn't be surprising, but this has not been my experience elsewhere. They were knowledgable, efficient and friendly and as someone who's not very knowledgeable or interested in cars, I did not feel like I was being taken advantage of and pushed into spending more than what I needed to spend to get the car fixed.There was no condescension either when discussing the work to be done which was refreshing as a female. They are my go to mechanic in the area and I'm hopeful the positive experiences will continue.
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July 2021 by Alejandra L.
I towed vehicle in and few days later my husband was unhappy with lack of service and knowledgeable staff and waste of days just holding vehicle ...we had the vehicle Towed Out of There! The sad part was what a random hamburger customer said at parking lot " seen cars get towed outta there and it ain't a good deal!...." that's really sad and it was a waste of time and money. I still had to pay labor fees!! Not waived, no apologies either, it made me angry but mostly sad for the bad reputation it has out in the street! Stay away! I didn't call AAA because they have the same Old list anyway...I will call them out on this too!! It's a tag team to take consumer !Forced to add a star to enter this info I guess. But I take the star right back and shred it
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January 2020 by OnySi TV
The phone number is wrong. It's linked to some lady.