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January 2024 by Mario Madera
Yesterday I went to Long Beach BMW and walked away with a great experience all thanks to Sammy. The experience was smooth and quick. I went looking for a specific vehicle, went on a test drive, and had everything signed within an hour. Sammy was efficient and helpful with getting me the best deal possible. I would highly recommend going to Sammy for all your car buying needs.
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January 2024 by Jessica Huang
Went to the Long Beach as the first dealership to shop for an BMW iX thinking might not be lucky for them to have any in stock so when i went in the sales told me it wasnt available but i was being persistent about it and asked him to double check for me. To my surprise, he found one and its a white colored one (my fav color). My sales rep’s name was Sami and i think its fate that he was assigned to me as my sales rep. He made the transaction happen and i was extremely happy because i didnt have to go around to shop at other dealerships. Great customer service!!!
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January 2024 by Danielle Lopez
Sales associate Alan was very helpful, informative, patient. He gave us ample time to make our decision, answered after hours msgs and generally provided outstanding customer service. Recommend Alan for your leasing and purchasing needs!
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January 2024 by Todd Deck
Arrived at Long Beach BMW right when they opened, and May came out and greeted me immediately. She was extremely easy to talk to and she immediately got me to the vehicle that I was interested in. The experience after that was painless. Went for a quick test drive, she answered all the questions I had, took me inside and offered me coffee. The process after that was just the normal time it takes to run credit, get the best offer, and do all the paperwork. After that was done, she quickly filled up the tank, got the vehicle detailed, and put the plates on the car. She sat with me in the vehicle and went through the technical aspects of the car with me and made sure I had no questions before seeing me off. The best part of the experience was that she was not pushy AT ALL. Honestly, that made my decision even easier. I had planned to visit 2 other BMW dealerships in the area to look at 2 other cars I had my eye on, but the car was so nice and the experience as a whole was so good, that I decided not to even go look at the other cars. I highly recommend this dealership and May specifically as a salesperson. I also want to take a moment to recognize the gentleman that handled all of the finance paperwork for me. He was a joy to work with as well. He was funny, worked hard to get me the best deal with the banks and with the extra service warranty. He was also an excellent employee. I felt so comfortable by the time I left, that I actually felt like one of the team there, which is really what all customers are looking for from their sales experience. Just overall a wonderful experience. 5 stars from me without a doubt.Todd D.
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December 2023 by Micah C.
Not What It Used To Be.Unfortunately this Dealership is not what it once was. Had several negative experiences recently here, at our local BMW dealer. It's a shame because the business is so convenient.It used to be great. Back in the day they offered free car washers to BMW customers a couple times a week. This perk was 86-ed with Covid and never brought back. Back in the day, the people that worked there genuinely seemed happy, it was a welcoming atmosphere, dare I say, it was a very pleasant experience.But that was several years ago, and this is now.Talking about issues. First it was technical issues last year with our vehicle and communication problems with the Service department, where we had an issue with our Backup Camera that took a month, and several visits bringing the car in and our of Service, to ultimately get fixed. The struggle of trying to get a loaner / rental vehicle, and even just simple communication from the dealership was a daily / weekly struggle. Not the best.It was a very negative interaction last week that finally prompted an actual review and assessment. The short story is, long standing BMW customer, and the saleswoman treated us very disrespectfully. Even more so, like there was no such thing as customer loyalty (this is our 4th BMW). The "deal" she offered was basically new X5 money for an older model X3 vehicle. No bueno. It was icky and unpleasant, to the point where I told my wife maybe it's time we take a break from BMW, it was that bad. Just felt predatory and gross. BUT the Story has a happy ending (just not at Long Beach BMW). We were able to get an awesome deal at a different BMW Dealership not far away. I'm glad that we looked beyond Long Beach BMW (as you all should as well, smart shoppers).One additional star because they still have a nice coffee machine in the lounge (but really I think even BMW dealership in the area does, but still). Try the mocha! Make sure to shop around.I really hope that one day this Dealership returns to it's former glory.
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November 2023 by Chris N.
Great service I didn't even get the car here but they are very helpful. Service is awesome and also parts. They carry great BMW apparel.
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November 2023 by Luigi Taliercio
What a fantastic experience purchasing my latest car with them.This is my second purchase at LB BMW and it couldn’t have gone any smoother. Tony and the rest of the team were efficient, communicative, prompt, and fair. I arrived late on Sunday evening and everyone was committed to delivering top customer service even then. I highly recommend you visit them for your next purchase.
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November 2023 by Yesenia Zaragoza
First of all, I’m a repeat customer…that already says a lot! The experience from start to finish was nothing short of VIP treatment! Sammy took really good care of me and made sure I walked out of there with the vehicle of my dreams. The whole process was smooth and Tony and Sandra from finance worked to get me an amazing deal. I would definitely recommend Long Beach BMW! Thank you Sammy and team!!!
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November 2023 by Ashley Back
Exceptional Customer Service Experience with Michelle S. from the BMW Call Center.I recently had the pleasure of interacting with Michelle S., a call representative for BMW. While I have not yet met any of the staff at Long Beach BMW, Michelle's enthusiasm and expertise have left a lasting impression that compels me to share my positive experience.From the moment our conversation began, Michelle exuded authenticity and didn't act like any sales/call rep that wants to get off the phone once they contacted a lead. Despite never having met any staff members at Long Beach BMW in person, Michelle is the reason I'm leaving this on Long Beach BMW's reviews so that the team there knows they have a great team player on their side.Michelle's professionalism and willingness to assist were evident throughout our conversation. She patiently addressed all my inquiries, demonstrating a remarkable depth of understanding and you seriously don't come across that often.. Her ability to provide detailed and relevant information instilled confidence in the dealership, making me reconsider my initial thoughts of exploring alternatives.What truly sets Michelle apart is her genuine commitment to customer satisfaction. Her positive attitude and dedication to ensuring a pleasant customer experience have not only won me over but also piqued my interest in collaborating with the sales team at Long Beach BMW. I am eagerly anticipating further interactions with the dealership and hope to update this review after engaging with their sales personnel.Regardless of the outcome of my future dealings with Long Beach BMW, Michelle deserves significant recognition for her exceptional customer service. Her approachability and product knowledge make her an asset to the BMW brand, and I personally wish she could extend her expertise as a sales representative and work with me through this whole process. Appreciate you Michelle!
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November 2023 by Abraham S.
Amazing experience I would highly recommend my salesman Sami he was the best! This was the second car that I'm purchasing from him!
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November 2023 by Jason C.
Was researching online for a car and stumbled upon this branch that had a specific car and color with all the bells and whistles that I wanted. I reached out via email/text and was appointed to Pik when I came in to talk in person. Pik was amazing and handled everything professionally and positively. I have had a history at other dealerships (not just bmw) of people judging a book by its cover. I do not dress all fancy and what not but I do work hard for my money and know what I am worth. Pik did not judge at all and just went right to the point and everything for the car I wanted. Ultimately did not get it but the overall experience was what made me not just walk out and go somewhere else. Went in to buy an XM but ultimately got rejected by the finance team at BMW themselves (not the finance team at this bmw location, there is a difference!). I guess I did not make enough money in their eyes (bmw themselves not this branch). Of course a XM is hard to get financed but it is what it is. BMW Long Beach (Pik), Was amazing and anyone who goes in to buy a car with him, he will do his best to make your experience the best as much as he can control.
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November 2023 by Yesenia Z.
First of all, I'm a repeat customer...that already says a lot! The experience from start to finish was nothing short of VIP treatment! Sammy took really good care of me and made sure I walked out of there with the vehicle of my dreams. The whole process was smooth and Tony and Sandra from finance worked to get me an amazing deal. I would definitely recommend Long Beach BMW! Thank you Sammy and team!!!
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November 2023 by Katherine Twells
I have purchased 2 BMWs from this dealership and most recently a pre-owned Jetta trade in for my son. May helped us out and was outstanding. She was friendly, attentive and had great follow up. When I asked to if they could clean up a few small scratches on the trade in they did it happily and I appreciate that as this car isn't a BMW. May is wonderful and my son is so happy with his first car! Thank you!
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November 2023 by LaQuitta C.
Got a 5 series today! Sami, Sandy & Robert too great care of us! Thank you for your excellent service!!
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October 2023 by Eric Quiñones, M.D. (Q)
Exceptional Experience at Long Beach BMWUpon entering Long Beach BMW, it was immediately evident that this dealership defines the pinnacle of customer service, quality, and expertise.**First Impressions**The facility exudes professionalism, from its immaculate presentation to its well-organized layout. The staff greeted me warmly, setting the stage for what turned out to be a truly outstanding buying experience.**Sales Team**Kudos to the sales team, and especially to May, who was remarkably knowledgeable and dedicated. She effortlessly answered intricate questions about the 2024 i4 M50 and took ample time to understand my unique needs. As this model is in high demand and short supply she scoured the earth to find my car. May walked me through every feature and customization option, making sure I was well-informed.**Purchase Experience**Though I opted not to test drive, May's comprehensive walk-through gave me full confidence in my purchase. The transaction was streamlined, and the financing options presented were clear, transparent, and tailored to meet my requirements.**Conclusion**I am beyond satisfied with my 2024 i4 M50 purchase from Long Beach BMW. This is a dealership that puts customer experience at the forefront, from initial greeting to continuous support. If you're in the market for a high-quality vehicle, I cannot recommend Long Beach BMW highly enough.Eric - been a BMW owner for 22 years
