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January 2024 by Violet P.
The staff at this location are very lovely and very thorough in many ways. Very nice shopping experience. Nice discounts and the materials are higher quality compositions than other brands such as A&F, but similar composition to equally priced items such as those you will find at Everlane.
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January 2024 by monet b.
I haven't had customer service this excellent in a retail store in years! Airica was so helpful and went above and beyond to find a pair of new balances that were sold out in my size online, in store. I didn't even ask! She offered and was able to find them. She is so kind and helpful.
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November 2023 by Chelsea B.
Brianna(the manager of this store) is EXCEPTIONAL. She personally went out of her way to call multiple stores for me to find a vest that I liked but didn't have my size. She got my info and called me back when she found the store so I could come back and place the order. She even got me expedited shipping. She was absolutely the sweetest and so helpful. Super rare to find treatment like this anywhere!! Thank you, Brianna!! :)
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August 2023 by India Dastic
Melinda helped me try on lots of jeans and helped me find my perfect fit. She was so patient and knowledgeable. I recommend this store & Melinda if she’s available. She made my experience amazing!
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July 2023 by Isobel Bookman
Very good location! The staff here is very helpful and kind.
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May 2023 by Diep Phan
This store is amazing. They train their staffs so well Definitely come back for more shopping. You are my favorite store now!!!!
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April 2023 by Annie B.
My first time shopping @madewell until April 30 if you take 20 pairs of jeans you'll receive a free pair of jeans. Not only do they sell jeans, it a full line of all types of cute stuff. With the great help from #kaylie #angie I found a great pair of jeans to add to my jean collection. I'll definitely return very soon..
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December 2022 by Pooja B
I just stumbled upon this location nearby and I have been a few times. It is smaller than South Coast and makes for a better shopping experience. Erica and Christina are fantastic in helping find items, provide suggestions for outfits, and give feedback on sizing. I have shopped at Madewell for 10+years & still love this brand.
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October 2022 by Loren J.
I went this past Saturday evening and the lady helping me out was super nice and helpful. I ended up finding the perfect fit!The reason for the 3 stars is that when she checked me out she had asked if I was a student, I said yes and showed her my student ID (is it for esthetician school) after showing her she had told me "oh it's for academic schooling only" and let me know that she'll let it slide this one time. It rubbed my fiancé and I the wrong way. I actually apologized but I was not aware as this was my first time shopping at Madewell. They make good jeans but I will not be returning due to the employee. Last I checked I am paying a hefty tuition and am still taking "academic" classes for my license. I'll shop online next time.
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October 2022 by Shannel G.
I love this brand as I've bought their items through Nordstrom and online. This is the only actual store of theirs I've visited. It's a bit of a smaller store. I was able to try on some jeans and get a few accessories displayed at the front. I came in on a Friday afternoon and the store maybe had like 3-4 customers in it. The gal at the fitting room was great and really helpful at helping me find my Jean size. It did kind of take a long time to get checked out, however, because there wasn't anyone at the cash register. I wasn't in a hurry so no biggie. I'd probably return back as I come to the shopping center quite a bit, however I don't see myself coming just to visit the store.
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July 2022 by Paula N.
Huge fan of Madewell here - the style is definitely my vibe and the material is great. This store is easy to access and located in the 2nd and PCH plaza with plenty of parking. I hate to say this but I believe this store really lacks customer service. Of the dozens of times I've frequented this location, I've only been welcomed or greeted by sales associates less than a handful of times. Quite honestly, the last few times I walked out feeling like it was a waste of my time to look around, as no one is around to help you with questions you may have. I get staffing is an issue everywhere, but when sales associates walk by you and stare, it's not a good look.
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July 2022 by Pooja Bachani
I just stumbled upon this location nearby and I have been a few times. It is smaller than South Coast and makes for a better shopping experience. Erica and Christina are fantastic in helping find items, provide suggestions for outfits, and give feedback on sizing. I have shopped at Madewell for 10+years & still love this brand.
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July 2022 by Jaclyn D.
I wish their stores are a bit bigger and have more selections in store as online. Main reason for the 4 Stars but other than that, their clothes and customer service are fantastic! I love this location on 2nd & PCH because since it's part of an outdoor mall - I can shop with my furry baby; and with outdoor sitting accommodations to restaurants - shop till I drop and then dine till I'm stuffed! Cost wise it is on the expensive side but the quality makes up for the cost so I'm all for it. It helps if you are a Madewell Insider as well, so definitely take advantage of registering with them online to get points and earn rewards. Also if you're a Healthcare Employee, verify your status to receive 15% off your purchase! I just show my credentials each time I shop and the discount can be added in store. My current high is their jeans - super comfortable! And with their trade-in-your old jeans program to obtain discounts off of your new pair?!?? I'm in jeans heaven! So stop by their store today and get serviced by one of their friendly staff who not only works there but is knowledgeable of the products they sell as well! Momo and I will see y'all soon, again!
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June 2022 by David Waller
I C U do U C me¿¿¿
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April 2022 by Erica J.
A huge THANK YOU to Sara who helped me find my lost wallet on Saturday 4/09. I came in panicked to ask if anybody had turned in my wallet I dropped nearby and bust out in tears because I was overwhelmed by the day I was having. Sara could've easily just said "no, nobody turned it in" and let me walk out, but she called security to check with them and they had it! I was sooo happy! It may be small to her, but she doesn't realize how happy she made me and helped turned my day around ! Thank you again Sara!
