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December 2024 by Stellastrawberrystella
I'm a Long time Customer , I've had Metro for over Fourteen years. I'm Highly upset about the prank Pulled by this store Tonight, I spent $180 at the store Last Night and I was told to fill out a raffle ticket there would be a drawing and the winner would be called to come to the store to collect the Gift. Well I received a Call and this is at night on a Friday 20 minutes away from my Home , I get there to my Surprise It's Literally a Scam , the Representative is showing a very small internet Device and A Watch and he's Saying you just have to pay the TAXES, That's Not A Gift!!! I'm am Highly upset I waisted my time and Gas, what a WAY to run OFF CUSTOMERS, MY NEXT CALL WILL BE TO CORPORATE.SIGNED VERY UNHAPPY CUSTOMER...Also You No longer Get A Box With Your Newly Purchased Phone Is RIDICULOUS, you Only Receive the Charging cord , and you can purchase the box SEPARATELY!!! THE Bible declares The Love Of MONEY is the ROOT of ALL EVIL.
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October 2023 by Cristoval Garcia
Metro pcs doesn’t have a solution for the hackers.
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July 2022 by Archie Pineda
Very rude staff.
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January 2022 by James Woods
Lazy unprofessional staff. All they care about is how to tak your money.
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December 2021 by Hope Black
Today there was an accident with more than a few employees where a customer was being over charged and employees were rude
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December 2021 by Jimena Lopez
Rude employees and wanted to over charge me ..
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November 2021 by Karen Rice
Metro nps both people work metro nps nice to me they help get two phones and my tablet for school thank you metro nps
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May 2021 by Debora Sydnor
Very good
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January 2021 by Alma I.
Worse customer service EVER!! The owner (Nick) and "manager" (Kirsten) are very dishonest people. Save yourself from the hassle.
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July 2020 by caroline kobes
very unprofessional. i was trying my best to be as nice as possible, but management was more than exhausting to speak to. hopefully that gets sorted out. anyway, i'm trying to be as calm as possible, but my experience was so bad I had to write a review. I'm happy to say i'll never be going back!!
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July 2020 by Lori A. Garcia
very unprofessional and don't seem to know what they are doing
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June 2020 by Dominick Efrim
I have been with Metro PCS since 2008. The service and prices have always been consistently good. The call in service is always pretty good.The in store services vary widely. I've had some really good customer service workers who are helpful and some customer service workers that had just flat out ripped me off or were extremely rude.
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April 2020 by Rhapsody H.
My phone had reverted to boot mode. I have tiny red and white writing on a black screen. I needed my phone as my dad was in the hospital in another state. To top it off, we were in the first stages of the Coronavirus stay-at-home order. I have gone to the Metro PCS stores in my area and all were closed... understandable. I NEEDED my cell phone. I called the Metro PCS located at 325 Anaheim in Long Beach. They told me to charge the phone fully then try to turn it on. That did not work. So I closed my store and flew down to the Metro PCS as they had altered hours much as I did closing at 6 p.m. They worked on my phone and got it back up in about 10 minutes, AND CHARGED ME NOTHING! That has to be the kindest thing that happened to me all year. Overjoyed, I pull up the picture of my dad to show them why I needed so desperately. I bought a charger there as this is a privately owned Metro PCS and most certainly could use the support. If you are looking for a Metro PCS that is not only open but knowledgeable, this is the place. Many thanks.
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March 2020 by lori garcia
very unprofessional and don't seem to know what they are doing
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March 2020 by Robert Edwards
Employees tired to over charger $60 on top of what the actual price. Do your self a huge favor and don't come here. Not to mention staff were so rude and unprofessional
