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June 2025 by Ray Wright
Very unprofessionally run store. I got there at 11:45pm and Tony, the customer service rep, tells me he's mopping the floor so I will have to wait. In the middle of the day. Sooooo I wait 15 minutes and during this time he's at the door buying food for ten minutes buying from someone and setting up further meal purchases from the vendor. So he lets me in and then tells me that the internet is down and he's trying to get it back up. Can I wait an additional 10 minutes. So after 20 minutes and he still doesn't have access to Internet. I ask him can he call a manager or get some tech support as he didn't seem to understand the system. He says no. So finally I ask him if he can send me an email notifying me when the internet is up as my phone has totally died. He tells me that he can't do that as the shop has NO EMAIL access even with the internet. So I ask him to use his phone and he tells me that would be TOO convenient and tried to make up something about is phone can't send emails. So finally I ask him where is the nearest Metro store and tells me he doesn't know any! I happen to know there are TWO within a stones throw of his store. Do not patronize this store. Tony is highly unprofessional and biased!
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March 2025 by Itona Stevenson
Hii and orthodontics is crazy so what's your hours to do with your hours or not
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December 2024 by Raymond Wood
Love this place got my current phone there nice people affordable prices
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March 2024 by Michael Dewitt
The men at the store is very hot ?
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October 2023 by Mari Frayre
They were over charging on activating my phone its normaly $26they were charging $40.00
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September 2023 by Aisha Samuel
Let’s start with I arrive in the store at 6:50 p.m. from a long day at work. I need to purchase a SIM card per the instructions of dialing 611 customer service the night before. I needed the SIM card to add a phone to one of my lines. When I walk in there’s a polite gentleman in training. I tell him I need a SIM card he says it may be a while because I’m in training and we’re helping a customer. Me: Ok. No problem. 20 min passed and they’re still helping the customer. Me: can his transaction possibly be suspended so you can ring up the SIM card for me by any chance? Other representative says it can be but did I bring the device. Me: no but the device is already on my account and you can log in and see the device on my line and add it that way however I prefer to take it home and add the sim to the device because I can do it for free. Here you will charge me. The seasoned rep says, I need a device to put the sim on. My computer will not allow me to ring up the sim for you without a device. Me: sir, that’s not true. Seasoned rep, yea it is. Me: I promise you another store will do it and has done it and are you telling me customer service gave me the wrong Information? Seasoned rep: I can’t sell you a SIM card without a device to connect it to. Me: so when I walked in, now 25 minutes later, you couldn’t have told me this lie then? You sir have wasted my time. I leave this location and go to the metro store down the road and what do you know. The other metro store sold me a SIM card without the hassle. Go figure.
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September 2023 by Phoenix F.
Let's start with I arrive in the store at 6:50 p.m. from a long day at work. I need to purchase a SIM card per the instructions of dialing 611 customer service the night before. I needed the SIM card to add a phone to one of my lines. When I walk in there's a polite gentleman in training. I tell him I need a SIM card he says it may be a while because I'm in training and we're helping a customer. Me: Ok. No problem. 20 min passed and they're still helping the customer. Me: can his transaction possibly be suspended so you can ring up the SIM card for me by any chance? Other representative says it can be but did I bring the device. Me: no but the device is already on my account and you can log in and see the device on my line and add it that way however I prefer to take it home and add the sun to the device because I can do it for free. Here you will charge me. The seasoned rep says, I need a device to put the sim on. My computer will not allow me to ring up the sim for you without a device. Me: sir, that's not true. Seasoned rep, yea it is. Me: I promise you another store will do it and has done it and are you telling me customer service gave me the wrong Information? Seasoned rep: I can't sell you a SIM card without a device to connect it to. Me: so when I walked in, now 25 minutes later, you couldn't have told me this lie then? You sir have wasted my time. I leave this location and go to the metro store down the road and what do you know. The other metro store sold me a SIM card without the hassle. Go figure.
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September 2023 by Carolina Turcan
I love this place, the workers were so helpful and patient with me. I'll definitely make this my spot.
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September 2023 by Martin Valdivia
They close before the hours posted and overcharge for devices compared to other metros
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July 2023 by Peter West
Frida is the Best
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May 2023 by Ryan Kelly (DirtySleezeBag)
Google hours say they are open till 8pm, got here at 7:45pm and store is already locked up and all lights off.... SMH!
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April 2023 by Michelle M.
These people in here take advantage of people in the community...over charging fees that not even the corporate charges. You call and ask a question and they have attitudes and give you different prices depending on how they are feeling. The price of the phones won't change but they sure will change their price for SIM cards and devices changes. DEFINITELY TAKE YOUR MONEY SOMEWHERE ELSE , WHERE YOURE NOT GETTING TAKEN ADVANTAGE OF.
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November 2022 by Lucille Luna
FAST & GREAT SERVICE LIKE ALWAYS THANK YOU METRO ??
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November 2022 by Theresa Dunbar (Teri)
I was taken care of by two of the most lovely girls. Fast and efficient and professional, I hate that I didn’t get their names. Will be going back.
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July 2022 by Joanie Goldsmith
Fixed my phone in 3 minutes. Thank you Redondo store in long beach. Always good service.
