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July 2023 by Christina P
Worker that works here is very VERY RUDE, Poor customer service, and NO people skills. The lady that work there didnt help me she just gave me a phone number to call to get my phone number tranfer, when fact she could of help me in the store. I go home make the call and in fact again metro customer service over the phone wanted me to go back into the store so that they can help me get a transfer pin number, . When like I said the lady in the store could’ve helped me could’ve helped me. this could’ve been avoided and it would’ve been. This was a real big inconvenience for me and and could’ve been avoided with customer service skills. I wouldn’t have went home just to make a call that she couldn’t help you with in the store instead of me heavy coming back to the store again. and then on top of that to deal with her bad attitude.I give this store over here in Long Beach on cherry 0 star. The redheaded lady was snobby, rude, and poor people skills.
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October 2022 by Will Harris
My Family and I went to this location last week just before closing and was pleasantly surprised at the customer service. Far better then the typical Metro. Knowledgeable and personable, the associate did what he could to make sure we were well taken care of. From now on I will be going or out of my way to go to this location, great customer service!
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April 2022 by Kevin O.
Excellent staff, helpful and friendly. Store is clean with plenty of knowledgeable people. Good selection of phones, great price range, good warranties. Always helps me with my cell phone problems.
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December 2021 by LOVITA MALA
Omg I have order 2 iphones last Sunday they haven't call me for to pick them up I already put deposit on it . I have call them they don't pick upShame on them looks like they don't want to sale.
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December 2021 by Elias Valenzuela
This is my favorite Metro store to go to because they are so helpful and knowledgeable about what they sell...I picked up an 8" tablet that was sale priced under $30...I also had lots of ?s about upgrading my fone n using the old fone for an extra line for only $5 per month...whatta deal!!!
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July 2021 by Claudia Fuentes
I've been coming to this location for years! His staff is great always helpful and the owner amazing!
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June 2021 by Mitch L.
There phones are garbage. They don't help you much. I left for Cricket. I got a nice iPhone for only $49.99. Don't waste time here.
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May 2021 by Charloette Johnson
I would recommend this store over any other store in the area because how they make the process compare to others places the Manager Mo was very professional and knowledgeable.
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April 2021 by Cristina Yap
I was there for help and the staff are very helpful thank you so much nice services
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April 2021 by Sandra Dale
This was the best store I've been David helped me with my phone to transfer everything ...I really big on customer service and David was the best ?
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April 2021 by Pratt Oj
great service
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March 2021 by Sandra W.
I was locked out of my phone and had to get it unlocked. Not only was I the only person in the store because it was closing but Ivan (the manager and Mark treated me with the gratesst customer servce anyone could give. They checked to get me the best discounts for my a phone needs.They stayed overtime making sure I was satisfied. I did get my phone unlocked and I also purchased a new phone and a tablet . Thanks Ivan and Mark. Stern's store in Long Beach.
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February 2021 by Thary C.
Nice guy. Very straight to the point. He help us get a new phone for my little sister.
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January 2021 by Briana gonzalez
Went on new years eve to buy a new phone new line that guy with long hair is literally the rudest human being ever !!!! He didnt even want to sell us phones for the life of him he literally did not want to sell me a phone he says if he does and I leave the store will be loosing money he literally didn't want to give me the promotion. I literally never experienced customer service like this in my life I was in shock but i could tell he was just really paranoid and on drugs he couldn't even look me in the eyes that was horrible horrible!
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January 2021 by Brian E.
Mark great gave info and service we were able to add a line and upgrade 2 phones on a great deal. Plus he walked us through which phones to get for each persons past time and personality. Great job Mark plus he let us know about the free Tablet deal
