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February 2024 by Kevin Plamondon
If I could leave negative stars I would. Don't know her name but her employee ID is DZA693.....I went in to replace my broken phone and specifically asked multiple times if the device I was going to buy had NFC, as I need it for work.....I told them I have $200 and I NEED NFC....she told me yes numerous times....the phone is a MOTO G 5G....I mentioned how the old Motorola phones did not have it and she assured me it does....so I bought it.....as I'm leaving she says since this an upgrade all sales are final.....so I said ok......after sitting in the parking lot for 3o minutes and setting it up and searching hi and low for the NFC feature....turns out it's not on the phone.....and they cant do anything til tomorrow when the manager is there ....so now I'm out $200 and will miss at least 2 days of work which is another $300......TRAIN YOUR EMOLOYESS
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December 2023 by Charles Powell
I'm a long time customer of Metro with 4 lines and a tablet and wanted to comment on not only the great prices and great service but also the amazing customer service we received from Alex today. He was super friendly and knowledgeable and helped my son with his phone. Thanks Metro and Alex!!
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August 2023 by JAMES HILLMAN
Unbelievable I broke my phone used the protection plan to replace my phone and payed the deductible and I promptly received my replacement next day. After following the instructions on switching from my old phone to my new one I encountered a issue with the SIM card not working with my new phone and took it to this shop to see why it didn't work she quickly got it workings but told me id had to pay $25 something I didn't need to but she told me to call metro and they would wave it and i did only to be told that they rhe shop charged me for turning my phone off and now Im with out a phone and my day is screwed
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March 2023 by Deanna Carranza
This place is awesomely powered by Max!!! I had to connect my new phone to metro and the rep. max was amazing!!!!! I had purchased phones online and I has gone to a authorized dealer and they couldn't assist me. So I walked into the corporate store and max his knowledgeable self !! He had assisted me b4 when I cracked my phone and tried to connect a older model [he explained why it wasn't con ectable] He hooked me and my hubby up with ease Best metro experienceEver!!!thank u max !!!
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March 2023 by Ale 08
This place always helps out alot. My husband had a problem with his phone, we had already went to another location and they didnt look into it and just went straight to making him buy another phone. We decided to go here and yes they helped us out and we had a great tablet promotion?
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January 2023 by Benjamin Zuckerman
We were at this MetroPCS store this evening, and I am very satisfied with the service we received. Isabel was patient, professional, competent, and extremely helpful. Thanks again for the outstanding support!
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December 2022 by Edgar Ramirez
Greeted by staff member. Shown various phones and plans. Employee Daniel very thorough in explaining programs and usage. Efficient.
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December 2022 by Miko
They added a protection plan and another add-on to my mother's plan without her consent for an added $10 for the past 6 months. Bunch of sneaks. Watch out for added protection plans.
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December 2022 by Anna Phillips
Miriam was patient and resolved a very complex technical issue. Did not feel intimidated to buy anything. She suggested according to our needs so no hard selling which I appreciate. She made sense so we took the plan. Thanks for your patience and honesty
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December 2022 by Сакен Жидебаев
Terrible service, want to cancel my one of my lines, because it’s free service, they try to give me a hard time. Spend 45 mins just to cancel one line, crazy ?♂️. I Hope someone from management crew will read this and take action that in the future customers like me will not get a trouble.
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October 2022 by Annie Rokov
Over Charged me for my phone that was suppose to be less $$ when I upgraded to a newer better one ,then we discussed the over payment to be given back to my my charge card that was used & charged me and we had an agreement this was too be done and it wasn't, Without my permission or consent he placed my overpayment to my future phone bill on my MPCS account I called and spoke to Tyrell he said he would reverse the overpayment and correct it by 5pm and it was never done , it's been 3 weeks and still not corrected, so therefore this is my review, The only reason I gave 2 stars was Salesperson Kristopher was very kind and transferd my old phone info to my new phone I purchased...
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April 2022 by Kevin O.
Excellent staff, helpful and friendly. Store is clean with plenty of knowledgeable people. Good selection of phones, great price range, good warranties. Always helps me with my cell phone problems.
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September 2021 by Richard G
Great experience! Marvin and the associate next to him were very helpful in resolving the issues I had with my phone. My data wasn't working and my calls service was in and out since I swapped handsets over the phone with customer care. When I went into the store they greeted me right away and were happy to help me fix my phone. At first I wasn't happy about having to wait 2 hours for my phone to update but both reps were being sincere and even offered additional help if I needed to come in the next day. As it turns out, it only took 34 minutes and my phone was good to go.
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July 2021 by Gabriel Pacheco
slow servicr
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June 2021 by Mitch L.
There phones are garbage. They don't help you much. I left for Cricket. I got a nice iPhone for only $49.99. Don't waste time here.
