-
November 2023 by Roman Rodriguez
I would not recommend this place. Unfortunately the V.A sent me here. optum messed up my scheduling and they cancelled my appointment . Optum said I was a no show. And would not acknowledge they made a mistake nor did they try to correct there mistake. If your a Veteran good luck. And the girl in the counter was rude.
-
October 2023 by John Burkholder
One of the worst web sites I've ever encountered. Doesn't even include the FAX number of the office, and when one calls the phone number and chooses "4," for general information, no one ever answers
-
July 2023 by JP Wenger
Over a month of waiting, 40+ calls to the pharmacy, then to my doctors office, then back to the pharmacy. Never get the same response when I call. 4+ weeks now without my medication, and I cant seem to do anything but call everyday and get the run around.Update! Today I called in, asked if they could fill my script, they confirmed and told me to drive in, I drive in, give them script, wait, then they say they wont fill it. Apparently the doctors office says I cant get my scipt filled. Back to a million more phone calls.These people do not care about you. On the upside, once I lose my job and get fired, I will not longer have health insurance and this will be a nonissue
-
May 2023 by Viktoria Wiseman
Dr. Hertel is the best Doctor I've ever seen. He acted like we knew each other for years when I first met him and is very relatable. He gets things done, is genuinely concerned with your health and follows up with you quickly. My whole family goes to him and my dad is extremely picky about doctors and even he likes Dr. Hertel.Also, Tamera is wonderful as well. She had to take my blood and give a shot and I didn't even feel the needle at all. I'm only going to her haha. Both 5 stars all the way around!!!
-
April 2023 by Vera L.
Been with this group for years, and group name changes. Patient care has definitely declined. 100% not the same as it was before. I used to refer family and friends here. Not any more. It's embarrassing when friends report being unhappy after referring them here. I've HAD to go outside of network to get Healthcare, be seen, or get a prescription. So so so sad
-
February 2023 by Ruth Martinez
If you are planning to see a provider anytime soon, you're wasting your time even calling to make an appointment. I have made several appointments to see Dr. Hertel since last year and they always call me saying he won't be able to meet my appointment. Keep in mind you have to wait a month or so to see them and for them to call you and say they cant see you? Its ridiculous. I tried again today to make another appointment with another doctor and they just informed me that the appointment I had scheduled was incorrect and he wont be able to see me until March. They don't take patients seriously or your time. I wish I could give a Zero rating but oh well. So disappointing.
-
November 2021 by V Saturina
I recently got switched medical group from Apple care to optum care. I have 2 bad experiences so far with optum both have been with them not issuing my prescriptions to the correct pharmacy and then I have taken over a week to correctly submit my prescription to the right pharmacy. They show no sense of urgency in terms of medication management for their patients. I am ready to switch medical groups
-
January 2021 by LaTina Bell
Went in for a Toradol
-
April 2019 by Selenia Rios
its ok its not that great.. for appt they give you an appt really far away.. for sick visits you need appt. also. the staff is ok . on the positive side: they call you in pretty quick so not a long wait time.
-
April 2019 by Karissa Yaslow
Great people
