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March 2024 by Jazmine E.
I just opened my account with this Credit Union and loved the service of the banking representative explaining everything for me and answering my questions regarding credit unions.
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February 2024 by Maurice J.
This is a spectacular bank. They've been able to help me get my credit reestablished, the fees are low, they're always ready to assist me. This is the bank for you, your children, your family and friends.
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February 2024 by Stace D.
I have been a member for over 10 years, but I rarely go into the branch. I normally do everything online. However this transaction I was not confident in how to do it so I had to come in . I was greeted warmly by Lee. I explained that I had submitted my trust paperwork months prior , and added it as the beneficiary to my account, but didn't have time that day to open an account for the the trust. He asked a few questions and understood what I was planning. He validated my plan as wise ( always nice yo have a professional opinion). He was able to open the account and get everything set up just as I asked in about 15 minutes . I was so pleased. I rarely submit reviews but I just had to let everyone know that Lee 'did that' thank you so much !!
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February 2024 by Justine Elysse M.
Angelique was very helpful to me and my family! She explained everything in detail and very patient. I definitely recommend this branch!
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January 2024 by Lisa U.
Highly recommend banking with Orange county federal credit union. Superb and outstanding customer service, staff is always friendly and professional!. Always accommodating. I won't bank with anyone else! I've been banking with them for 16 years.
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January 2024 by Beth
Every employee at this branch were friendly and knowledgeable. Yessenia Mendoza helped explain how to resolve our issue. She helped put a plan in place to safeguard our account. We felt at ease knowing that she solved our problem. Thank you!
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January 2024 by Lex G.
My friend wanted me to sign up for a $150 referral bonus, it took me a while but I'm so glad I did! This credit union is redefining banking. Innovative, welcoming & full of pizzazz, I am glad I stopped in to open an account. The staff was amazing. Lee and Joshua were so helpful & kind. I stopped in pretty early and they were filled with energy and charisma! This is how banking should be. Instead of stuffy stuck up stale faced bankers!! I felt comfortable and confident in their assistance & I may chose this bank over visiting others just based off the energy alone! Thanks Lee and Joshua!
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January 2024 by Ani B.
I opened my first checking account saving and cd and cc with Angelique. Her service is impeccable. She provides you the details and makes you feel comfortable when opening new accounts. Thank you Angelique for your service. I will definitely refer her services. She's is also quick to reply and helps you when you needs services.
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December 2023 by Michelle I.
Great service all the way around! So nice and friendly too! I came in to start an account for my personal business and they were extremely helpful. Joshua is extremely friendly and so helpful!
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December 2023 by Anonymous A.
Jessica was so amazing with helping me. She made the process easy. Such a great credit union! Amazing service.
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December 2023 by Bruno B.
Best customer service. Opened an account right away. Very helpful and knowledgeable people
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December 2023 by Summer B.
As someone that has been with large banks, and a few credit unions in the past, this is the first time I understood what it's like to establish a relationship with your financial institution. I came into the branch last week, for starters the branch was cozy, everyone was pleasant , and met with Joshua who immediately made me feel right at home. I felt like I'd known him for years! He helped with everything I needed that moment, and even the things I didn't know I needed later. He left no stone unturned, he thoroughly explained everything, and followed up by phone on other things I needed done. I feel like I found a family within my new financial institution. I typically HATE going on branches, but anytime I need to I will never hesitate to pop in.
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December 2023 by D R.
I had the pleasure of being assisted by Cameron , I had multiple tasks that I did, and he was very helpful, Polite, Professional, Greeting you by your name , I had only met him once or twice before and he remembered my name, well as offering other services that the CU has that would be beneficial in my case like a CD account in which I never paid any mind, but he explained it very well and now that's something that I'm interested in doing, I would like to thank Cameron for his advice and great service, Keep up the good work young man, you're doing a fantastic job. D.McGhee
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November 2023 by Yhalitze D.
I recently visited Orange County's Credit Union in Long Beach and had the opportunity to speak with Joshua Lopez. I was impressed by the exceptional customer service and the team's extensive knowledge. He efficiently addressed my concerns, and the personalized assistance stood out. I appreciate Joshua Lopez's leadership, making my experience positive. While everything was great, I suggest considering Orange County's Credit Union to enhance the overall service. Thank you for a pleasant visit!
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November 2023 by Eric Olson
Walking into the establishment I knew my situation was going to be less than idea for one of the sales reps. It was Monday and first business day opening the new month. The line was long and it was only an hour into their work day, I expected this going in.At that time Joshua was working the line with maximum efficiency. People being greeted, thanked for stopping in and making sure everyone got dished quickly to the appropriate associates.He then walked up to me, I told him the situation, he processed the thought for 15 seconds and politely invited me to his desk. He banged away at the computer for 15 minutes got a few accounts situated for me and thanked me for my time with absolute professionalism.As a business owner I value knowledgeable and friendly employees.Thanks Josh, difficult situation, easy transaction.
