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March 2024 by James B.
I scheduled a pickup and waited almost a week regarding a donation of leather couches, dressers and side tables that were mostly in good condition. Out of The Closet rejected all of them, leaving me in a lurch right before moving day. These were not junky items. Was told the items needed to be in excellent condition for resale purposes. Problem is, if the donation items are near-new, they could be sold for profit on FB Market place.
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January 2024 by Carolyn W.
Friendly & helpful staff. My YA son especially liked t-shirt section. Said the ones I found were "bangers". Book section in process of being organized - large selection, great prices ($1-$2), & in good shape.
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October 2023 by Thyrone E.
I felt like I was back in High School being bullied for being gay today. The first thing they say to me is there is something wrong with me. Arrogant snotty donations staff playing high school bullying games with me and giving me a hard time trying to catch me off guard and make fun of me. I drive up in my SUV today to drop off 3 items. These two guys pull up behind me bum rushing me and start laughing saying I had a bee on the back of my head. The way they did it was not friendly that has nothing to do with anything and it was not true. I did not see feel or hear anything. Obviously lying Just trying to gag me and make me feel less than.. Basically they were saying in code I had some type of flaw for being black and gay totally unacceptable. I know when I am being played. This is not acceptable for AHF. They gave me No hello, no sir, no thank you no I'm sorry. It should have been excuse me sir watch out there is something behind you. Not ha ha you have a bee on your head. I call back to the supervisor again no sorry just hung up on me. I called the manager over them at least she said sorry. I did not expect to be overwhelmed and overloaded with bs today. I am one or their clients and demographic and deserve to be treated with dignity and respect. The donations staff is totally disrespectful, lazy when it comes to decorum and lack discipline. When I got there was a traffic jam of 10 minutes with 2 white people in their Teslas causing a traffic jam. They did not do anything about that, but being snotty and disrespectful that is what they are good at. Next time I will save the trip and throw the donations in the trash!
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August 2023 by Julie B.
LOVE THIS PLACE! Size inclusive and cute! Staff was very friendly and helpful, spreading the word :D
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August 2023 by ariel luke
There was a lot of unique dishes and outfits to choose from, as well as a good variety of books. I would come back to explore the shop again. Also, loved that they provide HIV testing onsite.
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August 2023 by Shari Huggins
Super nice person working the front of the store! I’ll be back!
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July 2023 by Marcelino R.
This location had a great selection of clothes and furniture pieces. I always find a hidden gem when I swing by. Shame there isn't a fitting room to try the stuff on but I've been lucky enough to buy my right size. Bring all donations here!
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July 2023 by Mark R.
This location had a great selection of clothes and furniture pieces. I always find a hidden gem when I swing by. Shame there isn't a fitting room to try the stuff on but I've been lucky enough to buy my right size. Bring all donations here!
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July 2023 by Michael D F.
Do not go anywhere but here to donate. They are quick, efficient, easy, friendly, awesome, give receipts, and are providing an amazing service for Long Beach!! Simply the best!
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July 2023 by Natalie
The people working here are so friendly and the store is clean and I found some really good stuff! There's a parking lot out back and a good amount of everything to look at
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June 2023 by Brian M.
I've been donating clothes and household items to this location for a while. I recently made a large donation of clothes and realized a day later that a friend's oversized winter jacket was mistakenly placed among the items I donated. I went back to Out of the Closet and asked if they could help me retrieve it. Two volunteers were sitting outside in chairs playing on their phones but said they couldn't help me out. The manager working inside told me that since it's not on the sales floor, there's nothing he can do. He wouldn't even spend 30 seconds looking for it in the bin with the other jackets that had been sorted. It's not like this was a tiny item that would be difficult to find. It was a big, oversized winter jacket. It's definitely my fault for accidentally dropping it off but their apathy and unwillingness to spend even an ounce of their energy to help me get it back was an incredible disappointment from an otherwise great organization. I hope that when these three individuals need help from someone someday, they aren't dismissed the way they dismissed me. So shameful--do better guys.
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June 2023 by Pooka Clement
Shopping here is so awesome wonderful deal but to work here is not a good idea especially if your black the manger Elizabeth sleep in the break room every day for 3 hour every day around here employees and is very racist and another lady name beonca is very very racist and has a horrible attitude and like to pick on black people and do things on purpose to get you in trouble and fired very very evil and conniving and expect everyone to worship the group she walks on so please trust me when I say this this is not the place to work@ or do your coumnite service if you are a black female they will not take your word it will be there word over yours trust me this is so sad to have to experience or go through this especially if you never did anything but just come to work every day
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June 2023 by Corissa W.
First time inside of this fantastical thrift store and I love it! I look forward to rocking my purchases. I could not believe how inexpensive all of the name brand items even with original tags on. I purchased 3 one piece outfits and two planters for $38!!! Cannot wait to see what I find on my next visit.
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June 2023 by Kaitlyn V.
Typically, I love this place!! The staff is so friendly and they love to see the customer happy and go home worth a treasure. Today, I encountered the manager, Liz. Wow, what a different experience. I had forgotten to split my payment so I could check my points.They have a point system that I'd you spend $200, you get $10. Not much, but $10 is still $10. Anywho, I asked if I could split prior to purchase.Man oh man, how she spoke to me I was so shocked. Even the surrounding employees were shocked and apologized to me."Nah we don't customize for customers. You should have figured that out before " What "great" customer service. I felt like crying and so spoken down to. I spend 100's every month here ... Just a. Very sad experience today. I'll keep coming back, but just be mindful.
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June 2023 by Shirll C.
Great people work here! I have found some great items as well. Not the best neighborhood, but the people that work there make you feel welcomed.
