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March 2024 by Dave M.
So, you have a problem with your car. You're totally stressed out??? You're afraid it will be super expensive??? Never fear! Pep Boys will be here to overcharge you for parts (like 5 times what the part should cost), greatly exaggerate the time the repair will take so they can overcharge you for labor (2 or 3 times what it should take), and my personal favorite they will up sell you so hard on random services you won't even be sure what you actually need done for your car to be back to normal. If you want to dump out your wallet on the floor you might as well go to the dealership because they charge similar prices here. At least at the dealer you'll know they're familiar with the issues your car may have and you get branded parts. But ultimately don't do either. There's plenty of repair shops with great reviews so my advice is to use one of those.
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March 2024 by Charls F.
I came for an alignment. They did a great a job on it. Clerk was professional, so was the mechanic.
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February 2024 by JC2Fye C.
all I know is they wasted my time today I called in to try and get bead locks mounted on my tires and I made sure to ask them over 3 times if they can install bead locks and they said yes. I took all my parts to them and when I got there they said they don't install bead locks they didn't even know what they were like wtf I don't understand why they decided to waste my time today
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February 2024 by Lisa Bateman
Visited Pep boys last week for a rotation and was told my tyres (Uk) were bad. In honesty I had 59k miles and the car is electric so was accurate. I paid for 4 new tyres and installation out the door for about $750. The next day the car was pulling to the left, never done this before. Long story short I called made a follow up for Tuesday taking a morning off work and went on in. At first they wanted to charge me for an alignment, but I pointed out there was a complimentary one during installation and anyone would have known that the car was not in alignment. This is when Mario, the manager, stepped in. Realized they had made a mistake by not doing their due diligence and then corrected the alignment without cost, whilst apologizing for me having to make a second visit out of my busy life. Excellent customer service by Mario, not only did he solve my issue but his demeanor and professionalism whilst doing so was above and beyond! I would definitely recommend this Pep Boys simply because of him ! Thank you!
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February 2024 by Daniella Carter
Paid online for a battery which showed in stock and set an appointment to have it installed, which was about 8 hours after I paid in full online. "Appointment" didn't seem to matter, it took an hour and a half, the battery wasn't in stock, they never informed me of this or that they switched the battery to something else until I asked to check on the status of my service 45 minutes in and they acted surprised and rude that I would want to know more about the battery they were installing, such as brand and specs.
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February 2024 by Judy Lounethone
Rocio was the service clerk that was going to check us in for a transmission fluid change and she was already having a rough time checking us in. She couldn't find us until one of her teammates told her where to look. Once she found us, she gave us an estimated amount. We asked for the military discount as which she stated it's 10%. We then asked what's the total amount with the discount and she gave a hand gesture and said "10% is 10%". When we asked again we would like to know the total amount with the discount, she shrugged us off and said everything is done at the end. After shrugging us off, she proceeded to pull out her phone to tell us the estimated total. We didn't appreciate her rudeness and the way she shrugged us off when we asked for the total amount with the discount. So is this the way your employees treat military personnel and veterans? To be rude and shrug them off like they don't matter? Never have I been treated this way and had to walk out because of such rudeness.
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February 2024 by Judy L.
Rocio was the service clerk that was going to check us in for a transmission fluid change and she was already having a rough time checking us in. She couldn't find us until one of her teammates told her where to look. Once she found us, she gave us an estimated amount. We asked for the military discount as which she stated it's 10%. We then asked what's the total amount with the discount and she gave a hand gesture and said "10% is 10%". When we asked again we would like to know the total amount with the discount, she shrugged us off and said everything is done at the end. After shrugging us off, she proceeded to pull out her phone to tell us the estimated total. We didn't appreciate her rudeness and the way she shrugged us off when we asked for the total amount with the discount. So is this the way your employees treat military personnel and veterans? To be rude and shrug them off like they don't matter? Never have I been treated this way and had to walk out because of such rudeness.
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February 2024 by Victor Orellana
Needed a replacement wiper blade that I had to purchase from store next door since Pep Boys did not have that size. I was told Pep Boys would install it but Pep Boys did not.
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February 2024 by Nikita Nickols
Fast service, good price
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February 2024 by Jason Henry
All the employees were extremely helpful and I was glad that they were able to take me as a walk in.
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January 2024 by Josh C.
Marlon was great i hope they give him a raise he got me out of there in less than an hour to swap out a tire and free inspection. Second time I've been here and good experiences both times
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January 2024 by Cassie Williams
Good Service,nice customer service everytime I go threr
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January 2024 by E P
Excellent customer service. Everyone at this location is courteous & helpful.
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January 2024 by Xaviera Warren
The woman was talking and laughing with co worker and did not pay attention to while I was standing there. Pay attention when helping the customer laugh with your co worker on your own time
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January 2024 by Sammi McKoy
I may have to take to small claims court. recommended a re- repair of my vehicle that pep boys had done 2 years ago. Makes me think the original repair was not done or very poorly done.
