-
March 2024 by Dawne I.
I had great service today by Stephanie. She really took her time to go above and beyond. My lab orders were not all in the computer and she took her time to go on my health portal to locate the labs and then she put a call out to my doctor. Typically that is not done. If you don't have a lab order, that's it, they do not go around trying to get the order, but she did. She was also very mindful where she put the tourniquet instead of putting it the skin which most people do, she pulled my sleeve down and put the tourniquet on top of that. It's the little things that make you feel really cared for. Thank you, Stephanie.
-
February 2024 by Jose H.
Run of the mill blood work lab place. Clean and efficient. Plenty of paid parking next to the building. Staff friendly.
-
December 2023 by Sarah S.
I had an 8am appt and was out by 8:10, Gloria was an absolute angel, and despite 5 vials being taken, I didn't pass out - a huge win for me. Everyone here is nice and it was a smooth and pleasant experience. Don't understand the negative reviews.
-
September 2023 by Lex Night
They will keep you waiting forever for a simple blood draw that takes two minutes. I was literally the only person in the office for a half hour and they came out to try to find other people who weren’t there and hadn’t checked in. There’s no receptionist. They’re incredibly disorganized. If you can go anywhere else you should.
-
August 2023 by Laura Duran
I hate all quests diagnostics! They are all the same. They should have at least one worker at each place taking walkins... and drawing blood doesn't take as long as they take. I wish they were more options in getting blood work done! Or make it like before where you got blood work done at the clinics. Phlebotomy wasn't a career because medical assistants did it all!!!! I wish I could just avoid all quest diagnostics!
-
May 2023 by Andres P.
This like most Quest offices I've visited, is terrible. 20 mins with no one on the front desk, not nice office and terrible service. The nurses have been good but the office is terrible.
-
May 2023 by Anita R.
I had a specimen drop off appointment at 8.40 am but came in early at 8 am to drop off, checked in their system and waited. It was not that busy so I asked staff if they can take my sample so I can get to work but they refused. I have to pay for the parking 0-60 mins 2$, and they don't provide validation. St Mary medical center hope you consider validating for patients and family visitors. There are other quest locations where parking is free and friendly staff who takes you in when there are less people. Will not come to this location.
-
April 2023 by Erika Davis
They have you waiting and playing in the back when they could be see patients and don't know what the he'll they doing never will I come back here !!
-
April 2023 by Lindy N.
More like 3.5/5. Check in process was smooth. People were nice. Scheduling the appt, easy. The only downside was my phlebotomist used a blunt needle instead of a butterfly with an attachment (which I will request for in the future). I've been bruised way worse in the past. I was uncomfortable during the blood draw, every time the vacutainer was changed, felt like the needle digged deeper into my arm. I even held pressure to the site for about 20 minutes post lab draw, and now left recovering with a quarter-size bruise.
-
March 2023 by Sonia Govaz
I wish it would give a 0-star option, because not even 1 star deserves its service. since Mrs. Cristina is not there, her service is super disorganized, too much waiting time since there is only one girl to carry out the work of various positions (something very unfair and abusive on the part of your bosses, please don't be so miserable that speaks Too bad for you and not for your employees.) The nurse/employee did not know where the material needed to take the samples was located. She didn't know how to write my name, they left me standing for a long time and I on crutches. all the people in the waiting room were very upset because each one had a different complaint. There were even those who left very angry without even receiving the service. I am very sorry but without enough and trained staff to work, I doubt very much that we will return to this place. They should return to efficient employees like Mrs. Cristina and another girl whose name I don't remember but who still worked in this laboratory a month ago.
-
March 2023 by Regina Senior
Confused by the bad reviews.My appointment was at 8:10, checked in via the text message (I received the previous night) at 8:03, was called back at 8:08, left the facility at 8:15.The office is in a building that is part of the Saint Mary hospital campus. I walked so not sure current parking rates.After checking in, make sure to check the monitor on the wall to see that your name is listed. Some people were having issues using the tablet to check in but, if you use the link they send then no need.They will verify your DOB, doctors name and that’s it. You may have to provide your insurance information if you didn’t provide when making the appointment. They’ll have you confirm your name is accurate on the samples, sign electronically then you’re on your way.They do have a sign on the door stating masks required but I did not have any with me and had no issues.
-
March 2023 by Regina S.
Confused by the bad reviews. My appointment was at 8:10, checked in via the text message (I received the previous night) at 8:03, was called back at 8:08, left the facility at 8:15. The office is in a building that is part of the Saint Mary hospital campus. I walked so not sure current parking rates. After checking in, make sure to check the monitor on the wall to see that your name is listed. Some people were having issues using the tablet to check in but, if you use the link they send then no need. They will verify your DOB, doctors name and that's it. You may have to provide your insurance information if you didn't provide when making the appointment. They'll have you confirm your name is accurate on the samples, sign electronically then you're on your way. They do have a sign on the door stating masks required but I did not have any with me and had no issues.
-
March 2023 by Alex M.
If you're doing a blood draw you do not let go of the butterfly needle while it is still in the clients arm and walk away to grab something from a drawer. First off, u have an invasive device in a patients vein, whether it's a butterfly needle or not, you do NOT leave it dangling from the patients arm ... secondly, the tourniquet was still on as well.. this is called negligence. Plus the techs attitude was super off don't be rude to clients when you're clearing incompetent as f***k
-
February 2023 by Elliot Gonzales
Terrible customer service you have to check in using an app they only have one employee who does all the testing who also is the person who receives you. They save money by not hiring a receptionist and make you check yourself in. You definitely feel like a product not a patient.
-
December 2022 by Danny Callahan
I came to quest for testing for a life insurance policy. I get my blood drawn regularly for other reasons, and have never experienced what I did here! I’m pun having a nurse friend check me out, it appears the woman trying my blood blew my van! She yank the needle out rather quickly when finished and I immediately had a huge ache shooting up and down my arm that lasted days. Now very intense bruising. Nothing is more disappointing than someone being so reckless with your physical health and body!
