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March 2024 by C C.
Very very disappointed, we ordered pizzas for a baseball game at 2pm for a 5:15 pick up. 5:45 and the pizzas not ready and barely getting them ready! Not very reliable, guess it's costco pizzas next time. 4 pizzas!!!!!
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March 2024 by Kyana D.
The best Sam's Club ever!!! This is my family's local location and they are amazing! They are always stocked with all the items you need. Workers are everywhere, so if you need help they are within arms length. They also have other departments such as their Car section. They too are wonderful and super helpful in helping you navigate on what you need. Not to mention lots of their items come with free installments. Free samples during certain periods. Overall super reliable and top tier customer service.
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March 2024 by Anarosa M.
This Sam's got the worst food court ever. SLOW It's ridiculous over pizza and hotdogs.
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March 2024 by Brilliant B.
Manager of Long Beach Sam's club who is your produce purchaser ??? I got bag full of this I through all of them out but 1 to show you this is j acceptable shame on you gross a hell when you are looking fwd to making dinner
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February 2024 by Jose S.
What the heck is going on with the food court!? Most of the time it only has 2 workers and they look super frustrated trying to get everything done . It takes forever to put in an order and if they are overwhelmed with the online orders they shut down the line with no explanation to those of us waiting. With the volume of people going through this store how is this acceptable!? It just makes you want to go to Costco instead. Management needs to step in and assign more workers.
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February 2024 by Joseph S.
I just came back from Sam's Club as a new Plus Member. I really liked it and after just itching to try it out I'm glad that I did. It was somewhat different from the Costco in Lakewood. The Sam's Club in Long Beach seems more organized than the Costco in Lakewood but about the same size. I went on the Thursday and it was a lot less crowded than any Costco I've shopped at on any day of the week that I went on. There are three Costco's in my area but only one Sam's Club. I think the prices are cheaper on the majority of items, say by a dollar on some items, e.g., snacks, cereal, water, laundry and the grooming products like the soaps, both in bar and liquid were a lot cheaper.. Meats, soda, produce the prices are about the same. The rotisserie chickens are just under five dollars and a good size. I don't remember how much they are at Costco. The prepared food in the refrigerator section at Sam's Club in Long Beach seem to mirror the prepared food in the refrigerator section at the Costco in Lakewood. I was hoping for something different. I patronized the snack bar. I ordered the Chocolate Yogurt Ice Cream and it was great and tasted so good somewhere under two dollars. The pizza was the most popular item being ordered, both by the slice and whole pies. However, most people were ordering and carrying out the whole pies. I do like the size of the snack bar at the Costco in Lakewood so much better. It's outside and it's huge in comparison to the Sam's Club in Long Beach. Also, the Sam's Club snack bar had trash on the ground, full trash cans and the tables, which are fewer and much smaller, had spilled soda, smeared mustard, catchup, and pizza sauce. In contrast to the last time I visited the Costco in Lakewood. An attendant was assigned to the outside snack bar area. And twice, when a friend and I were sitting out there, we were asked if we wanted our table wiped, good service. I visited the pharmacy and stated that I was a new member and wanted more information on the four free prescriptions that was advertised as one of the member benefits. The person behind the counter asked another coworker about this and she said that people in California don't qualify for this benefit. And as I started to walk away, she said that's false advertising. I'm not sure if I was supposed to hear that comment. On my next visit, i'll definitely be trying out the scan and pay on your phone feature. This seem to be popular. And another patron at the store informed me that you can also order and pay for snack bar items without standing in line. Another service that I'll be trying is the shop and pay on the app and have it brought out to your car. I'm looking forward to trying this service. After coming home from Sam's Club, I am still very excited and happy that I tried it out. I really liked it, but I also like my Costco membership as well. I do however really like Costco's Kirkland brand a lot. I do wish there was another Sam's Club closer by that I can compare to, but I am very happy and satisfied with the Sam's Club and Long Beach.
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February 2024 by Robert Ramirez
Rating a 1 star for this rude employee named Christela. One given a dirty look while watching her restock when doing and Instacart, just waiting on the side patiently . Usually a nice Sams club this employee is looking for an altercation next time she does this.
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February 2024 by Rob C.
This club does not answer phone calls. The management needs to improve this customer service especially for members who would like to inquire items availability in the store. Don't want to waste 15-20 driving if items are not there. smh. Why even bother having telephone numbers listed on yelp or phone books if you're NOT going to answer those damn calls!!!
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February 2024 by Jenn K.
Closes Sams Club to my area. Gas Station is available and located on the side of the club along the side of the Fwy. I feel like this location has ample parking and is always well-stocked. Theirs several self-checkout areas closer to the Pharmacy side. The food court is located inside the club with a few tables that allow customers to eat and relax before heading back home. The drink cups are available for purchase at every check stand.
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February 2024 by Adam M.
Why do they make you wait in a line before they open, this is the most ridiculous thing I've ever seen. People waiting 30+ minutes and the young Hispanic manager just eating it up.
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February 2024 by G. K.
The only reason you have 1 star because is I needed to add it to complete this YELP. I've never had any complaints about the store until today. I ordered 2 of the same item for pick up, my bill was close to $500.00. I was ready to pick it up today, but I received an email stating that my order was cancelled. I went to the store and I was assisted by Jordan, 10 stars for him trying to assist me. Eventually, we spoke to someone up front. She told him that the product was in the back by the Receiving doors. I then told her my circumstance with my order being cancelled even with a confirmation. Her response was "we're out of stock". I then told her, "That's not what you told him." She was just lying and bullshitting me. Then as we were checking out, I spoke to another worker who was really nice, she saw the Curbside Manager and asked her to assist me, but I feel that she was also lying to me. Apparently, there's 8 in stock but according to the Curbside Manager the item is cancelled so they are returning it to their warehouse. I am in the retail business so stop giving me the run around, I have 45 years of experience over you. All I wanted was to confirm was if I could pick up the product tomorrow when the Receiving department was open. The item that I was trying to pick up is out of stock at Best Buy, Target, Walmart, Home Depot and Lowe's, 8 is such a small number for a big box store. I just didn't appreciate that I was lied to my face and bullshitted!! We, your customers patronize your store, and we keep your store open so that you can have a job. Retail is s very customer service orientated business but apparently you two ladies do not appreciate my business because you were not willing to assist me at all. I hope that your Corporate Office sees this YELP comment because you lost a $500 additional sale today and I will not be renewing my membership.
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February 2024 by Ivan J.
My first Sam's Club visit (I got a basic membership at a good discount). I went in for food items and the perishable merchandise was surprisingly high quality. The jury is still out on the pricing. I wasn't overly impressed with the cost of items on this first visit. Some of the goods such as laundry detergent was not noticeably cheaper. Their sister Walmart is better in this area. Bring your own bags or boxes, as they do not supply either to hold your purchases.
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January 2024 by Teresa Z.
service in food court cafe is horrible. the older woman who's there is so rude. I have a horrible experience every time I go there.
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January 2024 by Lisa M.
Costco gives u better service. I'm handicapped n several xs trying 2 get gas has been a challenge. Attendants hide, don't want 2 help then gives u attitude. At the Huntington Beach,CA location I've waited long lines 2 b told my gas tank is on opposite side so get back in line and have my tank on their pump side. The gas hose reaches either way but attendant too lazy. I was told there policy was 2 provide service only when ur gas tank is on same side. Asked why this wasn't posted since that means I would have 2 get back in line since no accommodation was made. Then told if it was ok 2 damage my veh they could reach the hose 2 my gas side. But I had 2 ok they could damage my veh
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January 2024 by Kevin K.
There is no system for cafe food pick up. Food is available to be served but there is no coordination in the kitchen to get the food out. Scan and go doesn't cut down any time since it's so disorganized! I end up waiting 20mins for an icee and pizza pretzel that just needs someone to dispense and plate. I've been going here for a few years and was hopeful management would make improvements but sadly it's the same. Costco hands down win in the food service dept.
