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June 2025 by Dora Ayala Castro
I don't know what in the world is going on at these Spectrum Stores but surely there is a short fall in communication. A week later after my visit there I had to call Spectrum on the phone to understand why I didn't receive the second phone. Why? Because it wasn't a free phone as I was told in the store There was no free phone. Customer Service out right lied.
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June 2025 by relentless jt
I like spectrum for my Internet service. I just really hate going into the stores to associates have no sense of customer service and they talk and treat you like they were treat their friends at a party. One guy tried to tell me that I don’t need specific Internet speeds for what I’m doing, even though he didn’t bother asking what I use the Internet speech for
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May 2025 by Paul B (paul)
I've been waiting to pay for my mom's bill for well over 30mins.
Then again customer service Bautista saved the day by informing me that he'd able to save me some money. This rating went from 1 stars to 4.
Again over 30 mins waiting to pay a bill,
why?
Update as of May 30th 2025 I got an upgrade for my service that was sold to me at about $10. When I got the bill the charge was $22 and the rep who sold it to me told me -Julian- well over a month ago, he'd lower the amount to $10 but never happened. So far it's been disappointing/headache dealing with Spectrum.
I do not recommend this company
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May 2025 by Mitchell Clark
Marco Villalba helped me when my phone froze up he know his stuff that’s awesome man I appreciate
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March 2025 by Crystal Smith
I had ordered my internet online. Apparently, there was a problem finding a tracking number. Customer service advised me to go to pickup equipment at the Spectrum store. The person who handled me seemed annoyed with the whole situation. While he was helping me, the other employees were cussing outloud in front of customers. I guess I was more annoyed when I got home. I was missing a cable to hookup my internet. Was he supposed to offer me everything? Who knows..
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March 2025 by T Z
Spectrum buys and sell people's private information. BAD!
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July 2024 by riko safe
Beware of buying anything from Spectrum in general, besides their home or business internet services! They will upsell you devices like the Samsung Galaxy A7 Lite tablet, which runs so slow to the point of being unusable, but when you bring it back to this location well within 30 days to try to exchange for a new unit or get troubleshooting help, all they do is either provide lip service and/or give actual incorrect information regarding these devices tied to their own mobile phone plans. Now I have a useless device collecting dust after Samsung let me know just how stuck I am with it.
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June 2024 by Emily M.
THIS IS A BAD COMPANY THAT DOES NOT CARE ABOUT ITS CUSTOMERS. AVOID SPECTRUM AT ALL COSTS. AND WHATEVER YOU DO - DO NOT GET SPECTRUM MOBILE!!!!!! DOES NOT WORK AND TERRIBLE CUSTOMER SERVICE.
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May 2024 by Jen G
Friendly staff and fast service if you have a reservation, walk ins are fairly quick as well during weekdays.
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May 2024 by THAI CURRY PIZZA
Rip off.. keep add un-known charges...
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April 2024 by Mady
Malana and Joanna were so helpful. They assisted on setting me and my daughter up with new phones. The transition was quick. Customer service was great. They do not accept cash. Parking outside was plenty
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April 2024 by Sherry Lopez
The worse store. I been there there 7 ppl working on, and 2 customers but they do not give us a promptly attention because they said they need to wait for they own waiting list to let them get the next person, but was 7 ppl working and 2 customer, wath is the point to make in US waiting for 45 min each customer??. I totally cancel my account with them, no one deserve this terrible services. They got the worse internet, the wors ppl working on the stores too.
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April 2024 by Julian Rodriguez
I was at this location to return equipment and I went with Francisco and he asked me if I signed in and I told him "no" but I don't see no one else at the shop and he didn't care he walkway
walk away from me
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April 2024 by Angelica Nixon
This is an amazing store! The staff is courteous, knowledgeable, efficient, and professional!! I never dread going in to pay my bill. (I can do it online, but when I'm in the area, I stop by and take care of my bill. ?
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February 2024 by Emma D.
Long wait workers take breaks so much you might as well Bring a picnic Basket with you when you coming her
