-
January 2024 by Trisha M.
Sales associate didn't know how to an online return. She she reluctantly called someone after i recommended it. She still ended up not understanding how to do the return.
-
November 2023 by Taylor D.
Went and bought sunglasses here yesterday and the lady who was helping me told me I needed to move my stroller out of the way. There was NO ONE else in the store. It was the weirdest thing. Felt very uncomfortable after that. Probably will not go back to this store because i just felt unwelcome after that point.
-
August 2023 by John-Paul T.
Bought a $260 pair of glass from here 10 months ago and they are defective. The screw keeps coming out and so I went online to read the warranty policy.Well they are covered for 2 years against defects.Great!! I drove to this location to have them replaced under warranty and the clerk (snotty young girl) told me to pick another pair and I would get a 50% discount. Huh. Wait a second they are defective and are under warranty. Online you have a policy stating a free 2 year replacement. "well that's your opinion". I have never been treated so poorly from a kid who doesn't even know there own return/ replacement policy. The 50% off policy is if you break them. These are defective. 2 completely different issues. She would do nothing for me and I even said again well you have your website online showing a defective replacement policy of up to 2 years. "Well that's your opinion". I will never be back here and will never goto a sunglass hut again. The main website says it will warranty a defective item for up to 2 years but the store says you must purchase that warranty. Or buy another pair for 50% off and trade in your defective pair. If I was offered a $20 warranty I would of paid for it but it was never even offered to me. I'm just going to warranty direct with the manufacturer. Maui Jim. I'm just disappointed the girl was so rude and "well I guess that's my opinion"
-
April 2023 by Jorge Cervantes-Newton
Great customer service. Chris was super friendly and incredibly helpful!!
-
March 2023 by Rebecca J.
Chris is the man . I came in with shades I had previously bought at another location and Chris was able to replace a broken screw , tighten my shades , and use heat to reshape the arms that had gotten stretched out from me sitting them atop my head, whoops ! Haha . Friendly store with great customer service and free parking across the street in back of the shops by the marina area .
-
January 2023 by Tina Kaissi
The employees at this location were exceptional! Jocelyn and Aaron were so nice and helpful. I visited the place yesterday with my friend and they greeted us with a friendly smile and immediately left what they were doing and jumped to help us. They were trying to match us with the perfect fit based on our style and our face shapes and hair. This truly helped me personally to find my perfect sunglass fit. I picked the Versace and my friend picked the Tory Burch. We both were very excited. Btw, the store has buy one get the second pair $60 off right now! Awesome deal for Mother’s Day. Thank you guys for making our day a perfect one.
-
January 2022 by Dante S
Chris was fantastic. Very professional, courteous and helpful.
