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August 2023 by M S
Scheduled myself for a lash lift and tint. Confirmed the appointment for both services via text last night, and I also called them a few days ago to make sure we were all set. I was so excited for my first lash lift and tint because I am getting married next week, and want to look and feel beautiful in photos. A few thoughts:1) My lash tech was nice and polite, but she truly seemed sick with a cold which made me nervous because she’s working so close to my face and touching my eyes for almost an hour. I hope I don’t catch whatever cold she had right before my wedding.2) They forgot about my tint?? The technician (again, very nice and I don’t think this is her fault) said I only had an appointment for a lash lift. I confirmed with the front desk when I was there (AND on the phone AND via text before coming in) that I had both services scheduled. By the time it because clear that they had forgotten about the tint, it was too late because apparently that would ruin the lift.3) I had planned to tip generously via Venmo because this is how they asked us to give gratuity. But the front desk receptionist told me that my technician does not have Venmo so I should tip her on credit card. So again, just lots of poor communication from this place…Overall I really wanted to like this but feel really disappointed with multiple aspects of The Lash Lounge.
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July 2023 by Marta Z
I’ve been going to LLBS for about a year now (with the monthly subscription) and it’s been a great experience. Jennifer is my fav, she makes the classic lashes look so natural on me, I’ve had several people asking me if those are my real lashes. The place has comfy beds with blankets, sometimes I even take a nap during my appointment. They changed their in-house music to spa meditation type of tracks and it makes the experience nice n’ relaxing. I’d recommend this place to anyone looking to glam up their look occasionally or to have a regular lash upkeep.
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May 2023 by Melissa Jones
I have been coming here for the past 2 years. Coming from a previous location, I have never had my lashes so beautiful, natural looking with great retention. I would recommend this location to anyone who's looking to get natural looking lash extensions. Very professional, clean and friendly staff.
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March 2023 by Mariem Kay
I’ve been coming to this lash lounge for about a year and have never had a bad experience. I love getting my lashes done it’s always very relaxing. Great experience overall
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March 2023 by Diana Lazcano
My experience here was amazing. Marissa was such a amazing lash stylist she helped me achieve the look i was going for. Great place and workers here are amazing
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March 2023 by Stefanie Boone
I don’t have a particular stylist, because everyone does an amazing job! I love getting my lashes done here. All of the stylists are great
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March 2023 by Lucy Gomez
My eyelash stylist is Natalie. She is always so gentle. She is considerate of my needs and her work is exemplary!
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February 2023 by Kristen K.
Facility was clean, people were friendly, my stylist (Barbara) did a great job...quick, efficient, positive experience
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February 2023 by Jill G.
Very relaxing and professional I was very happy with my results and signed up for a membership. I usually am very allergic to mascara I was happy I was able to get these lovelies!
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February 2023 by Heidu O.
Simple happy with the services!!! Everyone here is nice and sweet to talk too . Ladies Come in and get your beautiful eyelashes;)
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February 2023 by Pauline A.
First time here, I'm always nervous when I go to new places, but both the receptionist & my lash tech, Marissa were very helpful. It's nice because it's a no talk service & I enjoy those. I appreciate Marissa sticking through it with me for my lash lift as I get twitchy eyed when under bright lights & with new people. Can't wait to get my next lash lift here!
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February 2023 by Vy N.
I've been going here for over a year now. My go to stylist is Nathalie and she is hands down the best. I have tried others if scheduling doesn't work out with Nathalie and she is by far the most gentle. I never feel scared when I'm with here!Overall all stylists are good. I have the classic membership and it's a great deal for upkeep.
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February 2023 by Heather O.
Let me start off first with saying that every lash tech I've had has been super nice and friendly and the environment is inviting and comfortable.However, the issue is that I have been repeatedly told something different by the front desk girls for months. Some examples;-I started here with a gift card. I was told I still had money left on the gift card after my first appointment and that I could apply it to my next appointment, great! Next appointment comes around; first they cannot check the gift card to see exactly how much is left on it. Second, because my CC is on file now, there's no way to apply the gift card. I would have to schedule a different type of service to be able to use the gift card that no one knows how much money is on. A gift card they issue themselves. -There was a period of time where I wanted to get my lashes done before vacation but it would have only been about a week between appointments, the girl at the front said it would only be considered a "mini fill", great, scheduled the appt. Well, when I showed up for my appointment before vacation she's now telling me, "oh it would actually be a full fill." I specifically went over with her the dates before, but now it's different? Also the only place that recommends a full fill after a week.-Not even for any of the reasons above, but I decided to cancel my membership. I let the girl at the front desk know and she had me sign some paperwork and let me know that there's a 30 day grace period on payments, meaning I'd be charged again and still have 2 appts, which was fine. After all of these issues though I asked her if she could email me a confirmation that my membership had been cancelled. She said she couldn't do that but that she was going to take care of it. They emailed me my contract at the beginning so why could they not email me a confirmation of cancelling it?Which leads to today. I go in for my final appointment and when I get up to the front the girl asked if I wanted to schedule my next appointment. Um nope, I cancelled my membership. She says she doesn't see that and that the other girl must not have "put it through". Seriously?? I *knew* to ask for a confirmation because I KNEW that this would happen! Did she just throw away the paperwork she had me sign, I don't understand? I was told today that she'd take care of it and that I won't get charged again, but honestly I'm preparing myself for that because of how things have gone. Honestly just feel like I was lied to over and over to either get a sale or up charge me when I'm already a loyal customer.
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February 2023 by patience incarnate
So far, so good. My lash technician has been, after two sessions, professional, pleasant, and skilled. The first receptionist (dark wavy hair, bubbly) I interacted with was just great, very helpful and welcoming. Unfortunately, the second receptionist (weekend of 1/28-1/29), not so much.I’ll keep going back. It’s a clean, and overall, welcoming place.
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January 2023 by Carrie A.
Great service , great staff, and great experience. It was my first time getting lash extensions and I couldn't be happier. Susan was amazing! She talked me through it, explained to me the different styles, and did and amazing job. I will definitely be regular now!
