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November 2023 by Anna Fischer
Great experience renting a truck from this place. They had the truck I reserved and we’re nice and friendly. Truck was clean and everything went well. Only issue was when I went to return the truck after hours the food truck people parked their cars the way of where I was supposed to return the truck, but that wasn’t the uhaul people’s fault.
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February 2023 by Alexis Kurghinyan
Very unprofessional. Rented U-Haul from them for moving. They didn't explain anything at all about the types of contracts they had & charged a lot of money.When you call them they put you on hold forever.
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February 2023 by Misha Berman
Quick and easy pick up. Happened to get a brand new van. Had to wait 15 mins during drop-off for the guy to free up. Good experience overall. I would rent from here again.
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February 2023 by Rachel Hoops
Pick up took 2 hours due to them not having parts that were included in my reservation details. The employee who I initially spoke to was very friendly, so I didn't mind the wait. Come time to drop off the truck, their lot is locked and uhaul support can not get ahold of anyone to open it. They are located in downtown so public/street parking is non-existent. Uhaul support gave me a new location and directions to drop off the rented equipment. I followed their instructions and thought that was the end of my rental. An employee of 901 4th street, named Edgar, called me at 6:30am to yell at me, saying I didn't follow the instructions and that I would be black listed and never allowed to use uhaul ever again. I told him I followed the directions I was given and he demanded I pay all of these additional fees, saying he was going to charge my card on file. I told him that would be unauthorized and reported as fraud, he told me I should have followed directions. I told him, again, that I did what I was told by support. He kept talking over me and yelling at me, so I hung up on him and called Uhaul support who handled the matter from there. I was assured I followed the instructions and would not be charged any additional fees. Uhaul support was lovely. Avoid EDGAR at all costs. He does not know how to problem solve, communicate, read notes on service tickets, or treat customers. Disgusting attitude of an employee, he also lied saying the gate was not locked but I went up to it and tried to open it and it was very much locked. I will not be renting from this location ever again.
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February 2022 by Meesh
We booked our uhaul last minute, basically 30min before we picked it up, and we're worried that would be tough to squeeze in.The guys here were so great! My first time picking up from a neighborhood dealer, and it was super easy. We were in and out fast, and they were super nice when I misjudged how long it would take to pick up all our furniture and return the truck.The truck was clean and ready to go! Awesome service thank you guys!
