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February 2024 by Rojin Shahabi
People who works here are so rude!
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January 2024 by Crystal Figueroa
The service here is horrible! I came to get a refill and I waited for 30 minutes! There were two staff working, one was on his phone walking around and not doing anything. He saw that I was waiting to get refilled (I went inside and notified them that I needed a refill). I was asked to wait outside meanwhile the staff that was working inside was still assisting customers who were behind me. Finally, I was helped and I was told my tank couldn’t be refilled because it was “expired”—mind you I came here before to get refilled multiple times with the same tank.Perhaps they have strict “propane policies” with refills, and I’ll respect that. But don’t waste my time. If the staff follows the “policy” notify the customer by saying “Is your tank expired?” “If so, you would need to exchange the tank.” Then immediately, we as a customer will figure out whether or not the tank is “expired” rather than waiting 30 minutes to be told that information.For those who are reading this, go somewhere else for service. The customer service is horrible its best to drive up to another U-Haul with better reviews on Google and service. Trust me!
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January 2024 by Tess Perez
It is in my best judgment that i was scammed dropping off the truck at a third-party-drop off. In Perris, CA.In what logic would a one way trip from long beach- costa mesa- menifee accumulate 354miles?!? I was charged $278 INSTANTLY on top of the $200 that was paid to rent the truck. In the middle of me trying to dispute the charge!! They didnt even let me finish trying to make sense of what happened. Safe to say that this experience is something i would not recommend to anybody.
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January 2024 by Rick Ross
Great service at the cherry and carson location" An asian girl that helped me Get what I needed in on the road quickly.
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January 2024 by Madison Silva
This U-Haul location was clean, easy to get in and out of, the truck we rented was in excellent condition (and clean) and the guys that worked there were very nice and helpful! Would rent from this location again.
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December 2023 by John S.
I wanted to fill my propane tanks and was told the trucks have priority and we would keep getting pushed farther back in line as truck customers arrived. I was told propane in secondary to all truck rental services. I was told it would be at least an hour wait to fill my propane tank, but if I keep getting pushed back who knows how long it would be. So
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November 2023 by Kent Lockart
Sophanna is a rock star! Booked on-line and kept getting conflicting amounts due. Spoke to two agents from the help line for about 30 minutes. Neither was able to help me or correct the incorrect amount. Thankfully they transferred me to Sophanna, who was great. She worked through the system issues and promised to be there and make sure it was right when I arrived. All was perfect when I picked up and dropped off the van. The billing was correct. She was very nice, professional, and paid attention to the details. Thank you.
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November 2023 by Addi Ortiz
Came to re-filled my propane tank. Had to exchange cuz it was outdated.”old propane” I had the propane for like few months.Guy was high at work. Smelled like marihuana. 11-24-23
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October 2023 by Bjaii Martin
It was not able to check in and check out my truck. The price with all the taxes, fees, and insurance, plus the price for the truck and mileage was not worth it. The truck I rented cost 19.99 but I ended up paying $75. NOT WORTH IT!!!
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September 2023 by Magilas Salvacion
My uncle buys boxes here. He said they have better boxes.
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September 2023 by Ramona Barnes
Just rented a 15' truck - none of the reps came out to demonstrate all equipment was functioning. The sideview mirror swiveled - wasn't stationary. When I called to report it - rep said there were probably screws loose. Offered nothing else. Sad Customer service practices
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September 2023 by letitia riles
The Customer Service was great. I felt Comfortable that is real Important to me. Thank You
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August 2023 by Ed Matyk
Great staffGood locationNo fussBest money spent on a moveThe trailers are awesome they get the job done.I love renting Uhaul trailers they are easy to tow, reserve, and loadI will always do business with Uhaul it just works. Plus if they do not have the item you reserved they will pay you and they stand by it.
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August 2023 by K Randolph
Special thanks to Josh this young man was very professional and my super HERO, I had misplaced my IPad this device has all of my business information being a small owner it’s my right hand, but Josh called me the next morning to tell me he had located it and that he would be holding it til I returned to get it. A million Thanks to Josh ……. Love that guy
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July 2023 by Michel S.
They have a good variety of truck sizes readily available. We rented brand new Ram van with high ceiling and crammed it full of our stuff protected with recycled wool blankets which we bought there for $8 each. The van had a back-up camera and other modern safety features, plus a modern phone pairing screen. Power this and power that, so easy to drive! I used the UHaul app to request a 1-day extension; that was much easier and faster than trying to do it by calling the 800 number.
