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February 2024 by Chhan Hak
The service was exceptional. The teller that assisted me was friendly and knowledgeable. I couldn't ask for a better banking experience.
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February 2024 by QuikFast “QuickFast Comp.” Quickfast
unprofessional staff. bad customer service
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January 2024 by Czar Palace
Stephanie’s Customer service is extremely helpful and efficient. Extremely satisfied.
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December 2023 by Lica P
This 5 star review is for Olivia.She helped me with an unauthorized charge on my account from Spectrum. Almost $500, so needless to say I was very concerned about this. She helped me file an investigation on this issue and wrote out in great detail to help explain my case. She really seems to know her business and knew how to handle this horrible situation for me. She handle this swiftly and to my complete satisfaction. She also helped with the removing on the charges on my account.I wanted to be sure and let US Banks know what a gem you have with “Olivia” working at this branch.Thank you so much, Olivia. Your work was greatly appreciated and so far very successful!Now for a zero star review… this has nothing to do with any of its employees at this branch!This is an ATM ISSUE…Their ATM machine has taken my money, not once but twice and not giving me credit for the deposit. Apparently this is a common practice at this location. So my advice is DO NOT USE THIS ATM HERE AT 555 Oceans Blvd. It eats your money!!It takes weeks to get your money back. And the ATM is in control by a third party so it’s very time consuming to get this resolved.Be warned people. Do NOT use this ATM!!!
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November 2023 by james chapman
Very friendly staff
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September 2023 by Journey
Great experience every time.
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May 2023 by Renee Chavira
I've been thinking at this Bank since it opened. Ive then banking in this building since it was security Pacific so I'm one of their oldest customers but lately I've had nothing but problems from this including including $5,000 in checks that they claim they sent that to me in the mail. That are missing
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February 2023 by J.R
Love this branch because the customer service is excellent.The customer service resentatives are very helpful.This hidden gem is in a great location downtown Long Beach.✨
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February 2023 by John Downes
Horrible disgrace and disservice to the city of Long Beach. I just needed some Change to do my laundry just 1 roll of quarters. The bank teller insisted that I must have an account and that she can’t help me this bank is no good
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February 2022 by Justin Campbell, M.S.
It is unfortunate that this branch of US Bank, 555 Ocean Blvd. does not reflect the excellence US Bank as company truly is. To be specific, the General Manager of the 555 Ocean branch, Roxanne, whose overall lack of reasonable people skills, with an overt use of obviscation in her approach to dealing with clients', plus the shear absence of simple human-to-human compassion for life circumstances that could have resulted in an easily resolvable mistake, a mistake thatnwas outside of my controle, has baffled every single customer service representative, banker and GM of other US Banks I had spoke with. With such out of line behavior on behalf US Bank, as to permanently close my account, because my mother accidently gave me a two checks that bounced, simply becaue she was grieving over her mother's death from the day before and forgot to move money into her checking account. Because of that understandable mistake, that was imediatly addressed with the intent to resolve the issue, Roxanne, the GM, refuses to reopen my account resulting me having to move my banking elsewhere. Roxanne even breefly explained to me over the phone before she hung up on me, that my account is closed because I bounced those two checks. And that is exactly what she told me, she then followed up with "I don't have to explain it to you nore do I need to speak with you. (Click)". That was the exact conversation I had with her. (Mind blown). The pure disregard and lack of empathy is disturbing and I just can't wrap my head around how a person like this is allowed to exist in such a prestigious bank. Such a shame that US Bank has such a terrible manager at that branch. US bank lost my buisness along with my families buisness.
