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December 2023 by christina
Staff was very helpful with recommendations for packing and shipping. Also very friendly
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July 2023 by Aree K.
You want quick service come here they help right away. Luckily this is by will I stay so convenient, friendly people, and quick.
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June 2023 by Tammy O
They’ve lost several of my important mails in my mailbox and they simply said “busy” when I tried to request investigation. Don’t recommend it. It’s just so unprofessional.
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June 2023 by T O.
They've lost several of my mails. When I called several times to get their attention, the manager told me that she's "busy", and hang up. I called again and this time I had a chance to talk to the owner. Owner also said to me she's "busy". Busyness is their problem and not mine. They should hire more people if they are so "busy". Lost someone's mails are crime. They don't want to bother to investigate. Nor their customers would not tell you if they received someone else's mails in their mailbox. Do not recommend.
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June 2023 by Firefly Princess
UPSstore 4596.... Busy. Today was no different. I was assisted by a Black young lady with red in her hair! As the store was busy she was very professional, thorough, & very patient. She took the time with each person (including me)& kept it moving! ASSET TO A BUSINESS. Good job kiddo.
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June 2023 by Celine S.
Horrible staff , little girl Ronnie tried to say she was the supervisor , when I called to speak to someone, she tried to not transfer me to another employee and kept asking why I'm calling about Ronnie , than had her coworker Brooke ask why I was calling and kept putting me on mute to get information from Ronnie on what to say. Horrible place , if anyone or can advice on how to file a complaint on Ronnie. Please let meKnow , I am gonna call ups customer service since they wouldn't provide. Me a supervisor. They sounded so scared on the phone like littleKids because they know how lame they are.
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May 2023 by Fredy M.
I recently placed an order through Amazon. I needed to return a couple of things, so I was instructed that i could do so here at the ups store. I showed up and right off the bat the manager lady who was in charge that day or is in charge gave me really bad attitude once I said I was only there for Amazon returns. After that we started the process for the returns and this lady made every step super difficult! So much so she passed me to her other employee, and this employee was a younger girl with even worse attitude and she was not any better. She seemed beyond bothered that the manger was making her do something. Long story short I was only able return one thing because they made everything seem impossible. So if you have any Amazon returns I suggest going else where because they will make it so difficult when it shouldn't.
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April 2023 by Sharon S.
I love coming in here to drop off my returns from Amazon. Excellent customer service. All smiles and they get on it and help you out with any questions you have. I never hesitate to come here when I need something .
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March 2023 by Robert Schildmeyer
Do not get a mailbox at this location. The workers are sending friends and family in to take your packages ?. Gary Swanson got my package. The workers do not check for ID when you pick up your mail. I hope this store gets nailed for package theft. Just do an FTC report on them. Gary Swanson is the package theif that owns this UPS store.
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March 2023 by Katy S.
my brother uses a PO Box at this location because he struggles to get by, and needs safe delivery of food cards and etc. He works 60 hours a week to pay legal bills from a bad divorce as well. Recently he went to pick up a package sent to him and he can only come by on Sundays to get his items. when he arrived he found that the item was not there. the clerk at the shop said he picked it up two days after it arrived. He was working at the time so the record was false. the person would have stolen a bright neon green jacket. something he needs for his work but also because he is 6'7". clothing is hard to find. also the person was saying he was the manager and owner, but when we looked up that information we found the owner has a different name.Anyhow, this place hires people who steal and should face the jail time for the feral offense of mail tampering. I will also file a complaint with FTC and the California state.
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January 2023 by Steve Riley
I've had a mailbox here for over a year and I've had a few complaints, but they were usually directed at UPS themselves and NOT the employees at this store. I do wish they had longer hours here but the employees are all working hard and take a lot of abuse. They're really kind and patient and will do everything they can to help.
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December 2022 by Nun Ya
I returned an Amazon item. Two months later Amazon recharged me because they said they never got the item back. By then i could not find my UPS receipt to fight it.Luckily it was $25 but I won't use this store again to return anything.
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December 2022 by Christanne C.
Parking could get tricky here, but i lucked out with a spot right out front. There was nobody else inside but me and the people working there. They were friendly, and it was quick. In and out. Just had my Amazon returns and showed the QR codes. She gave me a receipt, and I was out of there. No problems and would recommend this location.
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November 2022 by Stef Leon
Despite being the only person behind the counter, the teller helped with notary services and was extremely polite. Thank you for your service
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September 2022 by William Gordon
Got Insurance for package and it took 5 months to het denied (after. Emailing for 5 months no one told me it was denied) Did everything they asked for and they gave me the run around pretended to file a claim which I found out over a month later that they didn't. She told me it wasn't her store I needed to talk to it was corporate and corporate told me it was her storeDo NOT use them if you want them.to honor their contract BUT she thinks its over but we will see what a judge has to say! Small claimes here we come. Open and shut case here...what a waist of time
