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November 2023 by Dena Griffin
It is not only a convenient location, the staff of this branch is the BEST! (And I'm old and have done a lot of banking..)
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November 2023 by Jim Goebel
Extremely helpful staff, and NO wait time. Highly recommended and appreciated.
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October 2023 by Elias Como
U.S. Bank is awesome. Unlike the thiefs from banks like wells fargo (I had personal and business accounts with them) US bank has really shined through. I've been a loyal customer for well over a decade, and for good reason. Amazing bankers, personalize care (just being a normal citizen) this is the bank you want your money in. Just to be transparent, I always banked at the branch on Woodruff and carson in the Vons. Amazing service. Shootout to Maria! But now my closest branch is this location. No issue with withdrawing some cash, professional and quick service. Not sure about the negative reviews.
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September 2023 by Mark R.
App will get u overdraft fees by no fault of your own and youll be forced to pay 30 each time. Credit unions are better people friendly alternatives
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February 2023 by MerGaNI “GaNI” Yates
Trash what’s experience I’ve had in years not only that I a rush to get off of work to come get a money order from my own bank when I showed up 10 minutes before closing I was refuse service. I was told that I can get a money order from the grocery store for less even though with my safe checking account I get a discounted price when I try to get a money order from the grocery store. I was later told that I have to do it in cash and which I couldn’t take out because the bank portion in the grocery store closed already then I had to go to Walmart in last minute to receive help to a long line. What’s the point of having a bank that stays open later, but when you show up, you don’t receive any help, I only came to this location because they open later I only signed up because their open hours are different than other banks and work well with my work schedule if I can give it, no stars, I would three employees couldn’t help me to takes no more than about a minute to make a money order to with the tops which they still would’ve been able to close on time
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February 2023 by marietanya taylor
I would like to thank employee, Antwaun at US bank located inside Ralph's on Carson street in Long Beach. I needed help in informing US bank that I was going out of state and Antwaun went ABOVE and BEYOND and got on the phone and handled everything for me. I did not even have to lift a finger. Antwuan is always courteous and very professional and always greets me with a smile. US Bank definitely needs more employees like Antwaun. Thank you Antwuan???
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January 2023 by miguel abadia
Good service
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November 2022 by Jose Jose
Poor service poor service
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June 2022 by Courtney P.
I am VERY grateful for Maria at this location I have had the RUN AROUND for my Savings Bonds to get deposited and she went ABOVE AND BEYOND for me. My appointment I booked on the app was only for 30minutes but she allowed me to stay as long as the process took and gave me GREAT DETAIL on my next steps after leaving 45 mins later. Out of ALL US BANK company's I went to this was the ONLY ONE that didn't just send me away with no answers to why they couldn't help me to deposit my Bonds. I'd give 10 stars if I could! Sincerely, 1 happy customer.
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June 2021 by Michele Bueno
I was reading the reviews from this horrible bank, wow, would I chance going there.You betcha, I went about 12:30, and yep it's the same as it always is..... customer service reps waiting to help smiles on both of their faces. There were 4 vusto.ers and we were through in less than 5 minutes. As always I'm glad I opened my account at US Bank. I only wish they would reopen the one in the Walmart in Cerritos.Thank you for being there.
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June 2021 by Edith Aguilar
I when to deposit a check and now my account is negative how is that even possible ?!!! Worst usbank I been! Now I have to go back so they can fix it !!
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March 2021 by Duffy Leahy
Didn’t answer phone?
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August 2020 by Gerald T.
There is a teller at this in-store branch that I did not like named Dennis G. He made me feel like assisting me was some kind of chore. He was not friendly; he didn't greet me, he didn't ask 'how can I help you?' I asked for cash back on my transaction and he didn't bother to ask which bill denominations I preferred. And at the end of the transaction, he didn't ask 'is there anything else I can help you with?' and he didn't thank me when I left, either. I don't wish anyone to lose their job, but Dennis might be better suited in your collections department. Seems like he'd do well there.
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May 2020 by Gary Larson
I dont know about the other whine babies on here but Ive always had good, prompt, helpful service at the Ralphs branch on Carson. Thanks
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April 2020 by Ben Hernandez
Super helpful staff..... Best bank I've ever done business with