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February 2024 by Yen Loyola
I agree with everyone saying the workers here seem to be in a bad mood all the time ?. I feel so uncomfortable every time I go in here because the workers always seem so miserable. Like they’re forced to work or something. It is right next to my work so the location is so convenient. I just wish they were more pleasant. I’ve been there a couple times where this one employee talked to her customers like they were children who cannot understand. I don’t know what is up with this location, but The workers here truly give me anxiety ?.
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February 2024 by Veronica Mora
The employee taesha (I think that’s her name) was very rude and unprofessional. She is a federal employee and needs to have better customer service.Ms.Victoria on the other hand very polite.
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January 2024 by Steven J. Reyes
The worst.
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December 2023 by Darryl Knowles
The woman here are rude . Not kind to the elderly. Not helpful in a time of need.
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October 2023 by Katherine Castellanos
The ladies here have been nice to me so this review isn't about their attitudes like the other reviews have been. They are cool people. This is about the general service and disfunction. I opened a PO Box in May, and did not receive working keys for that box until SEPTEMBER. Even after they have all left notes for the repair person. I had to go to the counter and collect my mail every single visit. In the beginning I had to repeatedly reply that I had no keys when they questioned why I was there. Twice.a.week. When they finally got familiar with my face it turned into, "the person who pops locks hasn't been in." The other issue I have is that my tracking numbers and informed delivery will let me know what mail I have delivered each day. I will not see that mail in my box for 1-2 days after "delivery." One gal at the desk said the delivery person will mark items as delivered to make stats look good, but don't worry because they will eventually show up. Even when I show up well after 11am - after their stated delivery time. Frustrating. It's almost 3pm when writing this review and my paycheck and bills are yet again in gods hands. When my contract ends, I will be very happy to never see this place again.
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October 2023 by Peggy Magnusson
Yes, the line can be long, but I have always found the staff to be courteous and helpful.
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August 2023 by Victoria Steinhorst
O one there place is locked up. Can’t pick up up business mail no notice and can’t call a live representative
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July 2023 by Alison M.
Usually usps has been good to work with. This one has the Worst customer service of any post office I have ever been to. I bought a P.O. Box that was over $100 here and they gave me keys the same day I bought it that never worked. They kept telling me to come back and the supervisor would get the correct lock for the box. It never happened. Over a month later and they still have not put the proper lock on the box and would not tell me when it would be done. Given this poor service, They were unapologetic and disrespectful and supervisor refused to come out and speak with me about my concern. Instead, sending her front desk person back and forth to give me answers slowing down the line. I was told there was no way to know when I would get a key that worked with the lock and they refused to give me a full refund telling me that I could always wait in the long line to pickup my mail. Had I known i would have to do that, I would never have bought the P.O. Box from them to begin with. I tried calling their customer service number and they simply referred the inquiry back to the same post office and would only offer a partial refund even though I never had access to the box or used it. I was not able to escalate the issue and they closed the case without resolving my request.I recommend going to ups for a P.O. Box in Bixby Knolls, Long Beach. Stay away from this place if you can.
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July 2023 by G. K.
I am writing another YELP review but this is not based on any interaction with any Postal employee. I utilize the Post Office Collection box frequently that is located on the corner of Brayton Street and 36th Avenue in California Heights. I use it because I do not have a vehicle so it's just a matter of convenience for me.I don't understand why my mail that I sent out took six (6) weeks to reach Hawaii. I also sent out about ten (10) Mother's Day cards on June 1st 2023 and about four (4) of them never got delivered as of yet. This is not the first time that my mail that I sent out took over a month to be delivered in the United States. The undelivered mail hasn't been returned to me either. It's very frustrating . . . . . you never know if your envelope will be delivered.
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July 2023 by Mercedes J.
First time sending documents and the employees were amazing. I was already having anxiety, I struggle in learning how to do things. And they help me through the process. They were patient and friendly, Taisha and another lady helped me whom I unfortunately didn't her name. Thank you!
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May 2023 by Frank Perricone
The employees at this location must really hate their cushy government jobs, and all their amazing benefits. They are always in bad moods, and are rude and nasty.
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May 2023 by JD Roland Freisler
The vast majority of reviews are about bad experiences at this local USPS location. I wonder why? Hmm. Maybe because the gals who work there are always in a bad mood, always have stone cold faces, always talking down to people like their children. There are federal laws protecting them but the public must endure these particular female postal workers' abuse on a daily basis is unfair. Frustration and anger are natural human responses when being unkindly and unfairly mistreated.They have no other job experience but get paid above average minimum wage because they're federal employees, so they are exempt from being punished when you complain. Nothing ever gets done. Lost or damaged mail and packages never get reimbursed. Investigations into the public's grievances can take months to years before getting resolved and when they are resolved, 99.5-percent of the time are in favour of the postal workers.No wonder this federal agency has lost so much business and federal funding throughout the years.If these broads don't like the clientele coming to them for USPS services, then look elsewhere, like, oh I don't know, maybe asphalt or the local Turkish cantina .... Ahem! If you get my drift.If you're smart enough you will catch my above meaning. So laugh.Anyhoot, these gals need a lesson in manners and respect. They can't even smile or say "hello" or "good day" or "what can I do you for" except "Next in line" and then proceed to talk down to you impatiently. Eyes rolling, lips piercing, humdrum sighing and interrupting you in mid-sentence is very disrespectful and annoying.But hey, then again, it's almost like the DMV, we're dealing with the government here, people. The Democrat-led government. So go figure.The dames working at this location are not even dames but ten miles of bad road ugly. They will NEVER change, so we have to live with it just enough to give them non-threatening tongue lashings and then be on our ways.
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May 2023 by Brittney R.
I dread each time I have to come into this post office for services. Any day of the week at any time I can expect to stand in line for at least 15-20 min. This is the closest PO to my home. This location is under staffed, workers are not friendly with customers , retail supplies are always low or unavailable and this is consistently the case here. I don't understand it.
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March 2023 by Olivia B.
This location is VERY short staffed so if you see a line, we been waiting for a while! This is the only one near my area. So if you're not in a hurry... good luck.
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February 2023 by Dawnte Brooks
I tried to receive help due to my situation and the employee that I had to go to was absolutely zero help, didnt even care to listen to what I had to say, just had a bad attitude and was quick to move on to the next customer. Terrible service.
