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December 2023 by J. Kelsey
Standard credit union. Good service.
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September 2023 by Susan E.
I've been with this credit union for almost 10 years and yes I sometimes will overdraft like $20 or more and all I had to do was call and I was given a reversal credit of $30 which I was grateful for. I had a bill come in late and I was overdraft by $1.73!!!!!! And charged a $30 overdraft fee, I called to have it removed and I was told NO because it wasn't their fault. $1.73 omg they should have at least called me so I could have taken care of the $1.73 overdraft...yes it was my fault, but for $1.73 ..,...I'm now looking into banking somewhere else and just asking all federal employees that bank there, Watch out!!!! What's sad is that they did help me out a few times with loans and financing for my car, but now I'm so upset with them over $1.73, all other banks will let you overdraft by $5.00 before they add the fee...just watch out family and friends that bank over at VA desert Pacific credit Union
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December 2022 by Nick Diaz
Carmen who retired was truly helpful to the utmost. I just could not say enough good about her. Sabrina took over the helm and has been outstanding all around. Vladimir whom is definitely in the position he belongs in and can only become the well trained and suited man at the top with the help and support of his fellow Co workers which are all on the same page and could advance into a positive outlook for all customers.
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January 2022 by JEROME WASHINGTON
Carmen is the very Best always remembers me takes care of all my needs as if I was the only customer!! She has never failed me!
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July 2021 by Moises salas
Rebecca is awesome
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January 2021 by Danae G.
I've been a customer at this bank for 4 years now. I'm not happy anymore. Their customer service has went down tremendously. This happened before covid. Service keeps telling wrong information, as if I don't know what I'm talking about. First they told me I never had gap in insurance on my car loan. I found my contract, then they said oh well you didn't add it when you refinance. Which I did, I got everything thing else on my new contract but the gap. So my car got totaled last year. Now I'm without a car. Second I called to to a transfer from my outside dominant bank, like I did before in the past for my credit card payment to this bank. The service continue to tell me, that I only did it through bank deposits. As if I was mistaking, not knowing how I made deposits to this credit Union. They are really nice when you get a loan. However when other things come up, it's unpleasant customer service.
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October 2020 by Gerardo M.
This is the worst f****** credit union in the USA they lie to veterans to get them to sign up to their shity a** service. Do not open an account with them trust me. They are never open, they don't have a customer service number, and if you loose your card or someone does fraud they don't even have a fraud department. I had a loan with them and they upped my payment from 100 to 215 and they still over drew my account for 100 dollars so I paid 315 dollars. When I tried to get the money back they said it never happened which is a lie they took the 100 on the 24th of September and on the first of October they took another 215 and said "we called you to make the change ." And I told them "no you can't just change it without my knowledge" and they said "that's what we do!" F*** them I took my money out and went with my original bank Wells Fargo even with all their problems they are still better then these fucks and they have a military side so you don't talk to a regular person you talk to the military side of the bank. F*** PACIFIC CREDIT UNION BUNCH OF RATS AND THIEFS DO NOT OPEN AN ACCOUNT WITH PLEASE DONT THEY WILL F*** WITH YOU TRUST ME I LOST SO MUCH WITH THEM!!!!
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September 2020 by Debora Brooks
Not happy made deposit thru shared atm full amount not credited since 9/4 getting run around from associates losing my patience
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April 2020 by Janessa Salagi
Great customer service! Carman is fantastic
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December 2019 by Tomass M.
Taking the time to give a huge THANK YOU!!! To the team at the VA Desert Pacific Credit Union! They assisted me with my first Mortgage Loan and can't I thank them enough. The experience was seamless, and they made it so easy. I am very happy with my rate. To anyone interested in a loan a check them out!
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October 2019 by jaycee Moore
Ask for Carmen.. Excellent customer service.. She remembers every customer that walk through the front door.. Awesome
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July 2019 by MRS E Worthey
Ask for Carmen. She is very knowledgeable
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June 2019 by Gamal Henderson
Excellent customer service very convenient
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June 2019 by Charles Henderson
Excellent costumer service
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February 2019 by Al G.
Really poor, poor, customer service. Unlike other banking institutions you can reset your security question via email, phone, or online. With the VA Desert Pacific Credit Union only one person has the ability to do that which is ridiculous. Additionally, when you contact this person they never return your call. I left three messages and got no response. I will be advising my family and friends to steer clear of this bank. I also will be closing my account with them.
