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June 2025 by Brian Folks
Fairly quick, efficient and friendly help.
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May 2025 by Ashley Long
I stopped by this Verizon location today because I got an updated phone mailed to me and I needed to turn in the old one. I was very scared because I needed to transfer my data over to my new phone and I didn’t want to erase anything- namely photos of family that have passed away. I’m not sure of his name but there was a male there, looked to be late 20’s early 30’s, light brown hair, Caucasian, who wrote this down for me because I was scared to do the transfer. It helped me a lot and he was so kind. There need to be more people like this in the world, excellent customer service. Thank you!
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March 2025 by LARRY HEROLD
I'd give them a zero if that was an option. Terrible service they don't know their products, go elsewhere if you need help.
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January 2025 by Mark Worden
The staff were outstanding. Great service!
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December 2024 by Bran D
Good service at this location
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December 2024 by Bridget Bowhay
I need to leave quick note praising Chris at this location. I had a horrible experience at a 3rd party store off 2nd street (Victra) and came in to try and resolve some residual issues.
Chris came to my rescue with amazing service, empathy, and understanding. It really redeemed so much hostility I was beginning to feel with Verizon. Thank you Chris!
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December 2024 by Raymond Wood
Rude ,expensive, out of touch, think they know it all.shows why they aren't a top phone company yet or even if they ever will be. Condescending and expensive plans too expensive
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July 2024 by N R
Staff at this location are kind and helpful, but Long Beach Verizon service is worsening quickly. Either that or the company turns off high speed data for new contracts after a few months, because both my wife's and my brand new devices suddenly went from full bars of 5g and LTE to consistent 1 bar LTE. Haven't seen 5g in months. What's the point of having a $1600 phone on a garbage network. Don't get me wrong either... there seem to be no decent alternatives.
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June 2024 by VICTORY MIRABAL
THESE EMPLOYEES CARE NOTHING ABOUT THE VERIZON BRAND.
THE WORST
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April 2024 by Matthew Felio
5G in Long Beach is terrible.
I thought 5g was supposed to be better than 4g!?!?
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March 2024 by Lady P.
It was the most unpleasant experience I have ever had. I am currently experiencing a profound sense of helplessness due to the negative attitudes and lack of care exhibited by Karen and the former supervisor towards clients. My lines are frequently mixed up in an attempt from them to obtain a bonus for Christmas. This has negatively impacted both my FICO score and my relationship, as we argue frequently about the numerous bills that continue to arrive despite our consistent payment of all our lines of credit. Karen established temporary "phone number lines" for all five of my phones solely for the purpose of receiving payment and then intentionally causing me financial harm by issuing double bills. This issue remains unresolved to this day since November 2023. Now, she is attempting to shift the blame onto Costco representatives, despite the fact that she herself switched the services when I purchase the lines with Costco, claiming it would result in a more favorable arrangement. It is simply a matter of causing significant damage or failure. I am submitting a complaint to OAG.CA.GOV. I am determined to obtain a refund, as they hold an unwarranted belief in their superiority. I try to left the company service and the manager refuses to give me my prior phones back claiming they are gone! on top of that he wants to charge me penalties for leaving the service.
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March 2024 by Romel Espinoza
Had a great experience at this location, I had an issue with a Xbox controller, I first thought that I was going to get the run around even though the controller was 2wks old, to my surprise there was no hassle and the exchange was supper easy. I felt like a valued customer. Great job! needless to say I left the store very happy.. This store has a great staff!
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March 2024 by Cassidy T.
Horrible, Horrible, HORRIBLE customer service. Stay away from this store as I talked to 3 associates and and a manager, and all 3 were very rude and unhelpful. I even called Verizon customer service on the phone and they were telling me they needed to talk to the associates and the associate told me she couldn't do anything and would not speak with the customer service rep on the phone. He was shocked hearing this as he was on speaker phone. The in store people charged me a new line, added perks I did not ask for, and all I went in for was an even exchange on a watch that's battery was defective. I went in prior to my 30 day return/exchange windows. I have been with Verizon 17 years and this is how they treat their customers. I'll be switching carries. STAY AWAY.
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February 2024 by Daniel M
Today, I visited the Verizon store to switch my account from Spectrum to Verizon. I received assistance from a Verizon specialist named Naomi, who guided me through the entire process. I am pleased to say that the experience was both easy and fast. I was extremely happy to have such a knowledgeable specialist working at this location.
5⭐️
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February 2024 by william fitzpatrick
Phone store madness
