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April 2024 by Magali Martinez
I went in today 4/23/24 to buy some shoes for my daughter at 6:30 pm I got some converse high tops and some vans high tops as well when we were in the store we were looking for shoes when one of the employees came up to me a older lady I think her name was urcella or something like that and she tells me to stop pushing in the boxes mind you they where already like that and I tell her it wasn’t me or my daughter and she just goes mhhm and walks away I buy the shoes I put them on my daughter inside the car she has them on for like a min when I see she keeps pulling the shoe lace so I decide to take them off and return them then when I go in she tells me I can’t return because my daughter tried them on and supposedly the bottom was scratched it wasn’t that makes no sense so like why why let people try on shoes in store then she says okay you can exchange with whatever shoes I go and exchange with some checkered vans and when I go check out and they are 2 dollars less than the converse and she gets a attitude with me and tells me I have to exchange for same exact price mind you she didn’t tell me that then tells me I have to buy something else to equal the price I said no she can keep the 2 dollars if that’s what she is worried about she gets a horrible attitude and tells me she is going to give me the 2 dollars In A gift card and I said no it’s okay and she starts getting defensive and mad horrible customer service
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March 2024 by Luis Angel Vasquez Lopez
Good service
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March 2024 by Terry Lee Gray
Nice. I like their selection of shoes. Although, they could have a Bigger selection of "NewBallance" shoes.
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January 2024 by Bobby Zabel
I asked about the return policy and the cashier said I could put my phone number in and if I needed to return my shoes if I lost my receipt, she said I could use my phone number.I came back the next day to return them and a different cashier was completely rude to me and refused to let me do a return, saying that I couldn't return it without a receipt and the box they came in.she also said you couldn't return them after wearing them. ( I only wore them one time to verify whether or not they were right for me, they look perfectly fine, not even dirty and only worn for 4 hours indoors )both cashiers are horrible, the store was a mess, and now I have an $80 pair of shoes I can't wear or return thanks to one of the cashiers lying to me.
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October 2023 by Lee M.
Placed an online order with a pro code, and they canceled the next day. They did not honor the promo code. Maybe make sure these promos are inactive instead of cancelling the order. They could have at least shown courtesy by processing the order for a new customer. It wasn't a massive discount either. I won't return.
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September 2023 by Judith Alvarez
very low in stock and not enough variety
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September 2023 by T F.
I ordered shoes from wss online it took them 10 days to refund & notify me that the shoe I purchased wasn't available its poor customer service and bad for business I needed the shoes for a special event very disappointing
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August 2023 by Michael Sandoval
Place is clean and the bathrooms are clean. The bus was leaking water and the wifi was not great. Bathrooms are tiny on the bus. Be weary if you are claustrophobic.
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July 2023 by Richard E.
I ordered a hard to find vans ( French oak authentic men size 12) through WSS, and within a few hours received an email confirming the order. But started to question this purchase when I couldn't create an account, and didn't receive a shipment email. Also there are TONS of negative reviews. Well, I'm happy to report, my shoes showed up today. They don't appear to be fake, or used. Will I order again, doubtful, lack of communication and inability to create an online account
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July 2023 by Evette Gibson
Very professional, very helpful and show you deals n sales. The best one I been too.
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June 2023 by DYNAMIC GEEK STUDIO
Good staff and very helpful
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June 2023 by Bobbi Kilroy
Found a cool pair of wide Skechers. Just what I needed
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May 2023 by Adam Carthon
Always a great business to check out the latest shoe styles. This WSS is a great addition to Long Beach because it has one of the biggest selections of Everything brand wise. This has a huge show room with lots of great items.
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May 2023 by Jeff Poli
Always a good choice of shoes, great prices, and sometimes if you look through the clearance section you might find something good thats been marked down even more so don't forget to look there as well.
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April 2023 by Cindy Cotton
They have good selection of styles. A bit more styles can be added to the boys section. The employees though ?? not very kind. Can’t even get a hello out of them. Only reason why I prefer not to shop at this location.If people were nicer I’d reconsider.
