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November 2023 by Damien S.
It appears that this "car care" facility has gone the way of the stereotypical "rip-you-off" mechanics that we are all warned about.Back in the day when Brent Gustin managed this store, I trusted Coastline with all my vehicles and referred this shop to all my friends. I have been going to Coastline for better than 20 years. Now they treat me like a frail senior citizen with deep pockets to pay for unneeded service, not the Marine Corps-trained auto mechanic that I am."Your tires are too old to be on the freeway," I was told today. "Look, here is the manufacture date, 1314, that's the 13th week of 2014. Tires should be replaced after five years." I purchased these tires from Coast line in 2017, by their records. That means the tires were already three years into their five year lifespan. If you visit Road & Track's webpage, roadandtrack.com/car-cul… , the article here says 6-10 years is a more accurate number."These were good tires. They were very popular in the day." These are Goodyear Assurance tires. Visiting Goodyear's webpage, goodyear.com/en_US/suppo… , this model tire is still being manufactured and sold and have a range of 60-85,000 miles (depending on the specific model). I have a total of 94k miles on my car. I probably had 50k on the original tires from Toyota when I bought the replacements. And this webpage even states, "In addition to the provisions of the limited warranty for covered warranty conditions, any new Goodyear replacement tire listed below is warranted against treadwear wear-out based on the following table for up to six (6) years or the mileage indicated, whichever occurs first..." Six years by the manufacturer's standards."You see this crack between the tire and the tread? That's where air can leak out of your tire. Very unsafe." Really?!?!?!? These aren't retreads. I'm surprised they didn't push for a nitrogen fill. But I think my disbelief in their BS was showing on my face.When I brought up the fact that they sold me "old tires" with 2 years left on them, Martin Herrera, by "operator" said, "You didn't buy these tires from me. Who did you buy them from?" I pointed to the shop and told him I bought them from this store." Martin claimed, "I look at all the tires that come into our shop and if they are old, I send them back. Who sold you these tires?" Do you remember the last time you bought a pair of shoes? What was the name of the faceless clerk that sold them to you? Was it six years ago? And you can't remember the clerk's name? Shame on you for not filing away this tidbit of useless information. Maybe that's a bit extreme. How about when you last filled a prescription at your pharmacy. What was the name of the cashier that rang you up? No wait, not the last time you got your refill, instead the time six years ago that you visited this drug store. Shame on you for not wasting gray matter on this bit of trivia.And Isn't it interesting that Coastline is getting 1-star reviews for the last 18 months. I don't often Yelp, but sometimes it's necessary.
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November 2023 by Nic P.
I have been coming here since I was 16 years old. My father has been coming to Coastline since they were located near Ralph's. So my family has been coming to Coastline for over a decade. I was recently there, with my fiancés car. She was having issues with the engine and needed the car fixed in order to get it smogged. I explained the situation:She has been to multiple places which have said the same thing, a broken gas cap. Yet none of these places had told her that she can only get it replaced at a dealership. So I said I would take it in for her. I take it to Coastline like I would have with my car. And they said it was multiple solenoid valves that were stuck open. They printed paperwork for me explaining what the codes were and what needed to be done. No price on anything, just the information. He then tells me it would be about $1,500 for parts and labor using the sheet that was given to me.I said no problem, let me talk with my fiancé. We end up taking the car to a different place, where they smoke test it for half the price, and figured out the diagnostic and fixed the issue for $250.I saved over $1,000 getting the correct second opinion. I'll never be back.
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October 2023 by Jorge Marquez
Really good experience here. The guys that work here really took care of us like if we were family! It was our first time coming to this shop. I will definitely recommend them to everybody now.
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October 2023 by Matt H.
I should have read the reviews before going here. The low cost oil change sign brought me here. Of course, that's just a gimmick. Oil change was $86 and not $24.99. What got me was they said I needed a new air filter and cabin filter. At other shops, those run a combined total of $40. They wanted $100. Keep in mind they were already installed. When I balked at the price, the guy at the counter abruptly took the charge off and said "we're not here to rob you". I get the feeling this happens a lot here. So, I paid, and was told to car would be pulled up. I walked outside and they were taking the new filters out and putting the old ones back in. Fine! Before I walked out the rude counter guy said "you can always take your car somewhere else"...damn right I will. First and last time at this place.
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July 2023 by Tori West
Been going here 12 yrs. These guys know my car like a family member. Good workmanship and honest about what really needs to be worked on.
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June 2023 by cynthia lanza
Best customer service ever. Everyone here was professional, informative, nice, accommodating and they made me feel valued.Their pricing was great and their work superior.Thanks to everyone there
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June 2023 by Jackie E.
I went for routine car service and an oil change. While I was in the waiting room, one of the representatives advised me I needed a "brake job". I asked regarding what was needed for such a brake job and was told I needed brakes AND rotors. Since it would be the first time I needed brakes on a relatively new car, I asked why? I was told "because you have a mercedez". I said "no" and took the car to my trusted mechanic who advised I needed only brakes the rotors were "fine".
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May 2023 by MidKnightShade
I had the timing belt on my car replaced by them around 9 months back, and it recently broke under warranty. These guys went above and beyond in the fixing process, as they not only fixed the timing belt system, but the other issues caused by the timing belt at no extra cost to me. They were respectful, honorable and kept in good contact with me throughout the whole time, and I could not be more grateful. Stellar performance, would recommend to everyone.
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February 2023 by Michael O.
My truck service engine light came on. Brought here because I usually have oil changed here. Autozone code reader said the engine is too lean. They said they will smoke test for vacuum leak. Kept the truck for 2 days and then said it needed $1600 in repairs. After getting it back and driving for awhile the service engine light comes on again. Autozone reader now says engine is too rich. Take it back and now they want $2500 to repair. Internet search of code says check and replace Mass Flow Sensor. Check it and it is not working. Replaced the MFS sensor myself for $90 in parts and 10 minutes time. Truck now works fine. No service light. This place either has incompetent mechanics or is a ripoff. Stay away.
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February 2023 by amir derakh
These guys here always take care of me and all my vehicles. Highly recommend this place!
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January 2023 by Alison K.
I am very happy with the service here. I always know I can trust them to not take advantage. They help in every way possible. They're all such nice guys too. Highly recommend
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November 2022 by Tony Farias
Great service ask for Martin thanks big man you are highly appreciated my truck is running like NEW I can't believe it thanks for ur help!
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August 2022 by Marvin C.
No problem with purchasing tires. They are always very busy so be prepared to leave your car. BUT, in my many interactions with them over several years, they are very aggressive about recommending other work. Much not needed as confirmed by another trusted shop. This happened to me twice in the last 8 months. Get a second opinion before allowing them to do ANY mechanical work. This past week they recommended over $1,100.00 in repairs which was not needed as confirmed by another mechanic. They get you in for the low cost oil change, probably a loss leader, or tires, so they can upsell you on questionable mechanical repairs. Being kind on the questionable.
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July 2022 by jessi aquino
PLEASE READ ALL REVIEWS AND GET SECOND OPINION!!I went here for an oil change they said they would check my truck .They found a couple of things wrong with it for a whooping bill of over 3k .Red flag was when they wanted to charge $650 for breaks!!! I called my older mechanic he said even with new rotors it would come out to $350 max!! They have people skills and very friendly but they OVER OVER CHARGE trust me you will save hundreds if not a thousand or two like I’m saving I’m also getting better parts and trustworthy service!!
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July 2022 by Cali Star
I came in here for an oil change and was told I need almost $4,000 worth of work on my car. I went to my old mechanic for a second opinion and was told everything I needed would come out to about $900. I wanted to give Coastline a chance but these guys aren’t honest. Save your money and go somewhere else. It’s hard enough out here already without auto mechanics trying to rip you off.