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October 2023 by A V.
Honest and honorable business. We have been going to Sarkis for years. During the pandemic, we were awakened one day to find out that the catalytic converter on one of our cars disappeared. In the midst of auto part shortages, we came running to Sarkis. Shortly after we were sent home with a newly installed converter. Two years later, as required by California's Department of Motor Vehicles, the car was due for a smog test, the car failed miserably. The converter was unacceptable by the regulators. During the pandemic, there was a shortage of catalytic converters. The regulators had list of alternative converters to install. Ours was one of these "acceptable" alternative converters that was installed. Which was now deemed unacceptable. We took the car back to Sarkis. We did not need to hassle, beg or do much explaining. Sarkis and his crew replaced the converter at no cost to us. We walked out while he was left to deal with the regulators for putting out misguided information during the pandemic. Wow, what an honorable man. The place is very busy. Call before driving your car there. Also parking in the area is a huge problem.
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October 2023 by Elizabeth G.
Sarkis is the very best! I moved over an hour away a couple years ago (3 hours with traffic) and i still drive down to Los Al to come see Sarkis because he's so reliable, honest, trustworthy, and good. He is a kind, good person, and he's very welcoming. I trust him to tell me what is really going on, and he doesn't overcharge or upsell on unnecessary things. I've been seeing him for about six years, and I feel extremely fortunate to still be able to see him for all my automotive maintenance needs - I won't go anywhere else!
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September 2023 by greg mack
As always this is my go to mechanic. I don’t think he even knows how to overcharge. It is always less than I expect it to be. Only advice is call in the afternoon to check when your car is ready cause they seem to get busy and forget to call you for pickup.
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August 2023 by Dean Knutson
I have been coming to Norm’s Automotive Center for 3 years. A friend had recommended this place because of their reputation for honesty. Sarkis is a knowledgeable and helpful man, his crew is amazing!
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August 2023 by Tim C.
Norm's is the best! They are very fair and transparent with their work, and provide the most reasonable pricing. I'll be continuing to use them for my automotive repair needs going forward.
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August 2023 by Lisa W.
Sarki is the BEST!! I've been going to Norma for years now. Great value and great work! Highly recommend!
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August 2023 by Carolyn C.
Took my Ford Fusion in for ball joint replacement, it was done reliably and with awesome customer service! This will be my go to mechanic!
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June 2023 by Alec Brok
Know what they do, and they do it at a reasonable price! I wouldn't take my cars anywhere else for repairs and maintenance. Thank you Sarkis!!
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June 2023 by Jason A.
Norms auto repair shop stands out for its exceptional customer service, high-quality workmanship, honesty, and efficiency. From the moment I arrived, it was evident that this establishment values its customers and their time.One of the most commendable aspects of Norms Automotive is the team of great people behind it. Sarkis, Ed and the staff members are not only knowledgeable and skilled, but they also genuinely care about the well-being of your vehicle. They take the time to listen to your concerns, explain the repair process, and ensure that you are comfortable with their recommendations. Their friendly and approachable demeanor creates a welcoming environment that immediately puts you at ease.Quality work is the foundation of Norms Automotive, and they consistently deliver exceptional results. Whether it's a routine maintenance task or a complex repair, you can trust that the work performed on your vehicle will be done with precision and expertise. They use top-notch tools and employ skilled technicians who are dedicated to their craft. I've never encountered any issues with the repairs conducted at Norms Automotive, and my vehicle always runs smoothly after their services.One of the most refreshing aspects of this auto repair shop is their honesty and integrity. Norms Automotive does not engage in misleading practices or try to sell unnecessary services. They prioritize transparency and will only recommend repairs that are genuinely needed to keep your vehicle in optimal condition. This level of honesty is rare to find in the automotive industry and is a testament to their commitment to customer satisfaction.Located in a convenient spot, Norms Automotive is easy to get to, saving you both time and hassle. Their efficient processes ensure that your visit is streamlined, and they make it a point not to waste your time. You can trust that they will promptly attend to your vehicle, provide accurate time estimates for repairs, and strive to complete the work within the agreed-upon timeframe.In a world filled with deceit and hidden agendas, Norms Automotive is a breath of fresh air. They embody the principles of trustworthiness, transparency, and genuine care for their customers. If you're seeking a reliable auto repair shop that will treat you with respect and provide top-notch service, Norms Automotive in Los Alamitos is the place to go.In conclusion, my experience at Norms Automotive was nothing short of exceptional. The team of great people, coupled with their commitment to quality work, honesty, and efficiency, makes this auto repair shop a true standout. With Norms Automotive, you can rest assured that your vehicle is in capable hands, and repairs will only be conducted when necessary. I highly recommend Norms Automotive to anyone in need of reliable and trustworthy automotive services.Thanks Sarkis & Ed!
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May 2023 by Chris K.
My sister was referred by her co worker to check this place out. She had problems with her brakes. She explained to them the problem and was told she had to get all 4 of her pads replaced and rotors resurfaced. She got them done but still had the same problem. The owner's response was to give her a little discount on the brake job which she took since she didn't know any better.I called and spoke to Sarski and asked what he can do for her since they charged her for a repair she didn't need but was told the car needed it anyway. Now I've been to other shops and it's happened to me before where they've offered me a full refund since the repair job did not address the initial issue I brought my car in for. The shop's name is Japanese Auto Center in Torrance. That's the shop I recommended my sister to go to but she didn't want to drive too far since the brakes on her car were bad. The most Sarski could do was offer a discount on the repair for the brake booster but not by much. While he sounds like a nice guy and the reviews say that about him, my sister's experience was a disappointment and she's out the repair bill that didn't fix her actual problem. Maybe this was one of those rare ones. I try not to write negative reviews and I'm all for small businesses to thrive but this shop has to to do better if in case the same thing happens for future customers. They should fully reimburse them if it doesn't resolve the issue they brought their car in for. The customers take their cars to the professionals and expect a professional job. Simple as that.
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April 2023 by Michelle B.
I have been coming to Norms for the last several years. Sarkis always honest and the staff is always so nice. I highly recommend this last go around was still wonderful service!
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March 2023 by Jack E Curenton
Been coming to Norms for over 14 years. Honest dependable work, reasonable and fair pricing. Never had to worry if work was done correctly. I moved to south OC and still drive the extra 35 miles for service.
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March 2023 by John O.
All the reviews are legit. Sarki and his team are the best!!! I needed a ton of work on my 2002 Tacoma including having the head gaskets replaced. I called around various places highly rated on Yelp and Sarki's had THE BEST price. He did an awesome job and finished in QUICK time at a REASONABLE price. I'm super picky when it comes to mechanics........we bring the 2018 Benz here for all of the maintenance work and the prices are very very fair. Save yourself the hassle of car problems and bring your ride down to Norm's NOW.
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January 2023 by George Jackson
Had starter replaced. They did a good job but it wasn't cheap - $700+ for parts + labor. Pretty quick turnaround
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December 2022 by Moe Larry
I've never felt like Norms was trying to rip me off, they are my 1st choice for all of my auto repair needs
