Ray Roberts Realty Inc

Hours: Ray Roberts Realty Inc. receives mixed reviews from tenants. The property is well maintained and repairs are done very fast, with maintenance requests completed quickly and sometimes the same day. The repair team is always friendly and considerate, and employees are extremely helpful. However, the office staff isn't the friendliest or nicest but they are professional and decent enough. Rent increases are a major concern, with tenants expecting rent to go up at least 10% on a yearly basis, which may reflect the predatory housing market. One tenant noted the property manager was a very nice man but a hoarder who stored junk in the parking garage, while the company sent letters to residents about keeping areas clean. Security deposits have been an issue, with one tenant losing 70% for cleaning after 16 years and another charged $100 for peeling veneer from humidity, though most of a $5k deposit was returned. The application process had no issues for some, and the departure process was easy. Positive experiences include a tenant thanking the staff for going above and beyond to help get back into an apartment, and specific employees like Ruby and Monica being amazing, helpful, and fast. Another tenant has rented for 4 years and calls them excellent property managers, while a 5-year tenant feels optimistic about the relationship. The building near a community college changed from single people and students to families with children over time.

• 1.56 miles

  

  Pacific Trust Property Management Property Management Company

1. Los Alamitos, California