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May 2023 by Larry Kleiman
Very experienced. Good local option and personalized service. Mel, owner, is a nice gentleman.
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November 2022 by Neal J.
Save yourself the time/hassle/headache/money- GO SOMEWHERE ELSEI purchased a bathroom mirror including removal and installation. After a multiple day delay, citing product availability, the mirror was installed on a Saturday afternoon. The product we received was an incorrect size, was installed at an angle, and trash, including nails, were left on our bathroom floor. During the installation, my wife said the employees questioned the measurement of the product but continued anyways.Given that nearly everything was wrong with the order, I went back to the store to attempt to receive a refund and was immediately met with a refusal. The owner refused to take any responsibility for any of the issues. He blamed the manufacturer for sending the wrong size (even though he said his employees measured and cut it) and said he is not responsible for the workmanship on the installation, even though his employees installed it. I am not one to write reviews but the interaction with the owner was beyond unprofessional, it was uncivil. He made accusations against myself and my wife which were completely unfounded. He said he could replace the mirror but at this point, not only do I have zero faith in the company's abilities, I do not trust them entering my home again. Why go through the headache when you can go elsewhere. I believe in supporting small businesses... just not this one.
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December 2021 by Laura H.
Sunrise Glass was recommended to us by a friend and we have had them three different times to replace windows and sliding glass doors change a window from a door glass, change glass. When we bought our house here in Los Alamitos they came and did everything we asked them to very responsible very reliable very professional! I love this company. And I am serious you won't be disappointed if you use Sunrise Glass Company!
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December 2021 by Amit Nanda
Front Door Replacement - Makes the Front of the house look amazing. Thank you for the amazing workmanship and quality
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December 2021 by Msvee vee
The communication is horrible... the delivery guy broke my glasses and no one called to let me know that glass would be delayed
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November 2021 by Samantha C.
Now I'm trying to call this business because I need them to fix this problem that my a month old shower doors have! The door of the shower glass that opens and closes is now hitting the other side. How can something only a month old and we barely used it since we weren't able to use it right away due to bathroom not finished yet..... be this way already! What kind of product is this???? Someone answer my call!!! I need you to come fix this issue ASAP!
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September 2021 by Dan D.
Been using Sunrise for years for little screen window repairs. Yesterday was shocked that Amid charged me $48.00 for screen replacement of 5sqft (maybe less). I told him that was extremely high. He then went on to tell me how he needs to pay his guy (his guy didn't do the repair) he said what was 20.00 a couple of years ago is now 48.00. I've had enough of this guy...NO MORE!
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September 2021 by Kyle C.
DO NOT DO BUSINESS HERE: I was quoted 3 entirely different prices, one price on chat, one price from the employee and a third price from the owner. The owner is absolutely rude, calls me tells me not to waste his time, when he's telling me something ENTIRELY different then what was discussed. Price jumped all over, the employees who showed up were polite, the owner ruined the entire thing by yelling and talking over both myself and his employees. He tried to blame his wife, which is a sorry excuse for poor business mannerism. UPDATE: The owner called me, to address the text message I sent to his employees phone, by calling me a Sh***ty person and call me a Pr*ck, followed by "I'll seeing you later" I 100% acknowledge I sent his employees that, since the guy was absurdly rude to his employees, customer. I genuinely feel sorry for his wife and staff.
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August 2021 by Burt Teplitzky
Sunrise Glass and Mirror installed over 16 windows in our newly renovated house. Everybody says the property looks amazing now and it is so much more quiet that before. Mel's company to other family members and they are in the process of getting quotes. I highly recommend their service.
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August 2021 by Janice K
My family had an absolutely awful experience with this business. Do yourself a huge favor and choose another business for your window needs. The owner blames the customer for everything wrong with the work he and his business provided. The owner yelled at me for asking him to cover his shoes so he wouldn't smear dirt on our rugs. He disrespectfully spoke to my mother so I had to intervene. The whole experience was horrific - it felt like something straight out of a nightmare! Don't just take my word for it - check out all the reviews on Yelp, you can even Google reviews from other sites to see the terrible experience other customers have had.Additionally, just read the owners response to my review. It clearly shows you how they treat paying customers and how he continues to blame them for his businesses incompetent work. NIGHTMARE.Service: Glass installation
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August 2021 by Janet Kim
Don’t go this place for replacing windows.If I had read Yelp review I would not have problems I am having now. I am not the first person havingIssues. I trusted the owner because he has been at same location for over 30 years that was my biggest mistake I made. I read Yelp review who had same problems, window is not right size and they came couple times to repair but made no differences. They put border all around window on three windows then one window no border. They shouldn’t have put border at the bottom of the window.I asked take their shoes off the owner said his Workercomp insurance does not cover if his workers take shoes off even when they are coming to patch the gaps.I got rip-off big time. I went to Sunrise mirrors and glass because it is in our city , wanted to use local business since Los Alamitos increased sales tax I was hoping tax will stay in our city. My window was over priced big time. I paid $ 6800.00 for 5 windows and one patio door.Now I am stuck with ugly windows. Premium window is good quality window but owner insisted install Premium window. I wanted to install Milgard windows.
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August 2021 by Pauline W.
Our experience was absolutely horrible. On Aug 14 they came out to give an estimate for new shower doors. They person who came out looked at the bathroom and my daughter and I told him what we needed . We stated we we wanted two towel bars , inside and out . The worker wrote up the work order for towel bars both doors. We were told it would be ordered and would take about 5 days . On Friday Aug 27 the RUDE owner called and said the doors had arrived but they had upgraded the glass to rain glass and we needed to pay more . I told him no . They came out later that day and after putting up the side rails discovered the doors were way to short ! They to them back to the store. Saturday Aug 28 they called back and said they had the right doors in and they came back out. Well after they had the doors almost finished, I went in to check and found the doors had only one towel bar . The worker (who gave me the estimate) told me to call the owner at the shop. He was very rude and told me they didn't make that model with 2 bars and if I wanted that I had to pay $85 dolors more.! I told him absolutely not , I wanted what my contract stated and wouldn't pay him a cent more.. He tried to tell me that I should have called him and not taken the word of the person that gave the estimate, I thought that was the job he was sent to do , give an estimate. They removed the doors for the second time and took them back to the shop. Came back about a hour later with 2 towel bars and installed the doors. Hopefully they are good to go and no leakage problems happen. we have lived in Los Alamitos for 40 years and try to shop local , but this is one business we we Never use or recommend Again. Buyer be ware you can see on the photo small print Towel bar both doors 13 days and many headaches for a simple job,
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August 2021 by Hannah K.
Hired for simple installation of windows but was so rude I just wanted to call the whole job off. He refused to take his shoes off inside the house?? Didn't even have shoe covers either. Completely unreasonable and am shocked how horrible the entire experience was. Go anywhere else but here
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August 2021 by Janice K.
Absolutely horrific experience. I would not wish on my worst enemy to have to go through what we had to go through allowing this business to replace our windows. I wish we had read all the one star reviews before and stayed clear. First off, the owner is extremely unprofessional. He yelled at my entire family when we tried to explain the issue of the installment of the windows. The installed windows are not symmetrical - when they are pushed closed, each edge hits the lock at different areas. Next, the workmanship was terrible - leftover chalk all along the window pane, leftover chalk on our rug (I don't even know how they managed that), and smudged windows. Please make sure to read all the other one star reviews on here because everything experienced by them is almost exactly what we experienced. Don't waste your time and money - go somewhere else. Also, when we asked the owner to take his shoes off or at least put shoe covers on, he yelled that he did not have to take his shoes off...that's okay, but at least have shoe covers! Not every person wants a stranger's dirty shoe on their rug or in their personal bedrooms. If you need any more information please feel free to contact me and I can offer you reasons and evidence as to why you should choose another business.
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August 2021 by Dale P.
We are remodeling our bathroom and needed the large mirror cut down to fit. I went to 4 places yesterday to try and get the mirror cut. In every case it would take days and be expensive or they couldn't do it the way I needed. This morning I drove in and they quickly made the cuts I needed and they trimmed off bad parts of the mirror and sanded the edges while I waited. Fast, efficient and reasonably priced. They will have my business forever.
