-
October 2023 by Jennifer Defabiis
It is super refreshing to have efficiency and employees who are willing and knowledgable on processes within the banking institution. It really creates a pleasant experience for not only me but others too. Thank you!
-
August 2023 by Patricia Aoki
People make the difference…not technology!
-
December 2021 by Heidi Mann
All of the employees and managers there are so friendly and helpful. They go above and beyond to make sure you get the information you need and to help you with any problems you may have. It is always an enjoyable experience going there. I highly recommend US Bank.
-
September 2021 by EDWIN SMITH
On May 26,2021 I had $1499.00 stolen from my US Bank personal checking account through my Email address that was linked with Zelle.After calling a Telephone number that I had googled for RobinHood I spoke with Steven Hill Jr. Who claimed that he was an account manager for RobinHood and stated that he needed to verify me through my US bank account that was linked to my RobinHood account.I had been on the phone for over two hours with Steven Hill Jr. because I had a question about the Robinhood app.He had attempted to verify me through various means.On May 27,2021 I reported the theft to Zelle and received a fraud complaint number and was instructed to call my US bank in Los Alamitos California to report the fraud.I also filed a police report with the Stanton Police Department , The FTC, all three credit bureaus and had to change my username and password on all my accounts.I called US Bank and reported the theft and Zelle fraud complaint number to the Los Alamitos branch manager Joanne Favis Pamaran.Joanne Favis Pamaran proceeded to harass me and claim that I did not have a fraud claim and that it was a scam.She literally took my words out of context and used them against me. My claim was denied because she had filed it as a dispute.The fraud department claimed that It was an authorized-transaction and subsequently denied my claim..After several hours and days on the phone Between May 26 and today August 23,2021 with the fraud department My fraud claim was finally filed.The fraud department instructed me to take the police report and all my supporting documents to US bank branch in Los Alamitos by July,23,2021.The documents were hand-delivered from my wife to Joanne Favis Pamaran the US Los Alamitos branch manager on July 21,2021.Joanne Favis Pamaran failed to file the documents before July,23,2021 so the fraud department could make a valid decision.She filed the dispute claims three times and each time I was denied because they said it was a duplicate claim.I complained to the District manager Damon Katz about her performance as a branch manager.If this matter is not resolved with the $1499.00 funds credited back to my personal checking account I shall have no choice but to file complaints with the FTC ,The consumer financial protection bureau and the Better Business Bureau against the branch manager of Los Alamitos US Bank.In my opinion Joanne Favis Pamaran is incompetent and unworthy of her position.
-
April 2021 by Kathy Rosen
I used my debit card which is a Walmart money card at ATM unfortunately the transaction request gave error message “system timed out” returned card but no money.Update: yes I did file a dispute and hope to get credit within 10 days Thank you Caitlin @ US Bank for response.
-
January 2021 by Aaron sidhu
It's almost Christmas
-
October 2020 by Kyle Samuelson
The absolute worst bank I have ever given money. Expect waiting 30min outside in your car. They do not care about their customers at all.
-
January 2020 by Ryszard Niscior
I stopped today to ask for help/advise on transferring money from US Bank to Chase Bank, which my daughter is trying to accomplish unsuccessfully for two weeks already. First I talked to a bank teller and then to the branch manager. The teller was telling me to use the 800 24 hr service and the branch manager suggested to ask Chase Bank to draw the money from US Bank. When I insisted that there must be a better way, she let me know that my time is over, telling me that she has to make a phone call.
-
June 2019 by Catherine G.
This bank is not friendly at all. The manager Catherine is very moody and prolong everything to hold your money. But Lydia is so awesome, Other than her I would never ever ever recommend anyone here at all.
-
October 2018 by Geraldine Prieto.
Great service
-
September 2015 by rob trout
Felt like I was imposing on the staff when I asked them to cash a check for $6500 they could only give $1500 cash. What bank has no money? With staff that feels your imposing on them because you don't have an account with them which I certainly won't now !
-
July 2015 by Heather Jackson
The teller misinformed me that there would be a 5 day hold on my payroll check when I deposited it that day, even though I asked when would the funds be available, which she said tomorrow. This was a great inconvenience to me because I needed that money for bills. I go in to speak with a Branch Manager only to find out that their off today. I was given the name of the manager and told the problem can be addressed on Monday. Great customer service, especially when everyone is so not willing to help. At this point I'm debating keeping my account.
