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August 2023 by J P.
Doesn't serve Santa Monica even though it falls in the published service area.
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August 2023 by M B.
I cannot recommend Window Restoration & Repair enough. The relatively new wooden windows on my house needed replacement due to poor quality of the wood resulting in wood rot. Every window place I went to said I had to replace the entire window - housing and all - which would require busting through the stucco to the joints to fully remove each set of windows, replacing the entire unit and only to have to re-stucco and paint. Considering I was looking at replacing over 10 windows, that would require a LOT of work and money. Also it would require throwing out good window frames that didn't need replacing - bad for the environment too. Luckily, I called and met with Window Restoration & Repair. While newer windows aren't their wheelhouse, they stepped in and completely reconstructed my exact windows to size and were able to just replace the interior part of the windows - to the exact dimension of the original. They came when they said, were respenctful of our time and space and we couldn't be happier with the result. All this at a fraction of the cost of replacing the whole AND better for the environment. I am now referring them to all my friends who have older homes that need window repair. And will call on them again should I need. Do yourself and the earth a favor and call these guys first. You won't be sorry. Thank you Window Restoration & Repair team! We are so happy we found you!
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July 2023 by Cheryl L.
Loved working with this team. I wanted to restore a bunch of windows in the house because they were old and some don't open properly anymore. Joel was our sales person - loved this thoroughness and honest feedback. The front office was fantastic - got us booked in really quickly. Team that came to do the repair work was efficient. All work was completed in one day. They tidied up great after their work was done. All my windows work great now. No complaints!
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July 2023 by Charles A.
Though we were not able to provide any business to this company, we are extremely appreciative of them sending out a specialist, Norm Tuazon, to our home to examine our broken windows and make a recommendation to replace them versus repair them. Norm was most knowledgeable and professional in his assessment along with his gentle recommendation to seek replacement as the best route to go. Most companies would not blink or respond to our two window needs situation but this company did...For that, we say "thank you!". Charles and Leyla Acosta Lakewood, CA.
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May 2023 by Joshua N.
Readjust your service parameters. My house falls within the map above but was told you don't service the Hollywood Hills... Bummed because my 1928 windows need the right person!
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October 2022 by Deb F.
We had our windows replaced by Window Restoration and Repair quite a few years ago, I believe more than 10 years ago. We reached our to Norm as one of the windows would no longer open due to a broken mechanism in the frame. We contacted Norm and he responded very quickly and came out for an inspection and estimate. He mentioned we would have quite a wait to get it repaired. We totally understood, since everything was backed up after the pandemic. We got a call from Birgit so that she could schedule a day for repair. Sergio came out on the date expected and on time! He was professional, polite and completed the job in less then 2 hours. He cleaned up and went over his work, which was fabulous! We are so happy with Window Restoration and Repair. They aren't highly skilled at building and creating windows! The staff Norm, Birgit and Sergio were all so pleasant and responsive!!!
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October 2021 by Tim Stough
It's probably been 5 years since I had the windows of my 1913 Craftsman bungalow restored by this company. It was not inexpensive, but the work was done quickly and with excellent quality. We open our windows in the evenings to cool our house and every time I touch a window, I think of how well spent the money was on this project.The only downside, for the company, is that I expect this work will last another 100 years before it would need to be redone.
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September 2021 by H T.
Joel is the nicest person ever. He came to my house and told me the honest information about my windows! He even told me how to fix them Bc my job wasn't big enough . I couldn't believe he spent time with me even when I couldn't offer him business! Eventually we will replace all of our windows and I will be calling this company! So honest I am recommending them to everyone I know!
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August 2021 by Julie W.
Windows Restoration & Repair are superb are my go to window restorators & repairers. They deserve 10+ stars vs. 5 stars. Sergio & his crafty carpenters deserve gold medals for all of the hard work & beautiful craftsmanship they did for my windows. The process was painless for me & my windows look superb. Definitely worth the wait. Sergio & Window Restoration & Repair are primo & top notch. Thank you so much for a job so well done. Thank you so much, Julie
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July 2021 by Debra K.
I would have given Window Restoration & Repair 5 stars except that when the two workmen showed up *neither* had been vaccinated! Really? When vaccines are readily available and the new COVID Delta variant is putting even vaccinated people in the hospital?! I would have cancelled but we've been waiting for our windows since February. Both my husband and I are older, have auto-immune issues, and I have asthma and bad lungs - we've gone to great care to not risk exposing ourselves to COVID and then we have to share our home for 9+ hours with two workmen who have chosen to not be vaccinated. Other than that major faux pas, the windows are great, as was the workmanship. Norm was a pleasure to deal with, the workmen were pleasant and knowledgeable, and they spent a lot of time making certain everything was done to perfection. They really deserve 5 stars except for the COVID issue.
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June 2021 by Mo F.
Sergio was professional, courteous & did a good job of repairing 2 windows in our home from 1900. And thankfully he wore a mask at all times. His co-worker was obviously a novice from their conversations & mask wearing proved to be difficult for him despite a global pandemic hence 3 stars. The exterior of one of the windows was left with patches of paint missing where they did repairs WARNING - they do not fill in the patches where they cut thru paint & wood. We are left to clean up after them. For the price that we paid I find this shockingly unprofessional.
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April 2021 by Lance C.
From the initial day of the estimate to the completed work the people at Window R&R were an exceptional group to work with. The estimate was thorough and easy to understand. Along with the estimate I received additional information regarding the earth friendly science regarding repairing original wood windows and doors rather than replacing with new. On the day the work was to be performed the crew arrived early, carefully set up, prepped the work areas and diligently began what seemed like more work that could be completed in one day as I was assured. Not only did they accomplish their mission they finished early. I attribute this to excellent leadership, experience, preparation and respect for the property. Everyone appeared to have a task or responsibility and they worked together seamlessly. When they left it was barely noticeable that a crew of that size had been there working except for the fact that they left behind 80 year old windows and doors (with new weather stripping) that open and close like new and as intended. I highly recommend Window Restoration and Repair and would definitely use them again.
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February 2021 by Thelma A.
Norm from WRR is honest, excited about old/original homes and windows etc., and really knows his stuff. I thought for sure I had rot damage on some of my original windows from 1936. I was ready to pay to have them restored. He came out today and told me that the frames and sashes are solid and I do not need to restore anything! He recommended I get them repainted and reglazed from the outside as what I was looking at was only a little water damage. It is hard to come across honest people these days. I super appreciate it, and will 100% hire them should the need ever arise. THANK YOU NORM!
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February 2021 by Janine C.
Strongly recommend calling these local craftspeople before touching or considering window work or replacement. The consultation alone was quite the education. They just completed restoring my living picture window and several original double hung windows in my 1908 cottage. They were professional, clean and efficient. I was not keen on the months long wait as I originally intended to have the window work completed before I painted my house. If you care about preserving the architectural integrity in an old home, this is your team!
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November 2020 by Jonathan C.
Window restoration and repair absolutely killed it. I had been planning to replace the windows in my house but after meeting with Norm I was convinced restoration was the way to go. The guys did an amazing job and I could not be happier. In one 6 hour day they restored 14 windows, replaced 3 panes of glass, and installed a new double hung in place of the ugly louvered windows in a bathroom. Thank you to Norm and all the hard working guys at window restoration and repair for making it happen! 100% recommend using these guys for all your window restoration needs!
