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December 2023 by Winston Fu
Very high quality dry cleaning. They deliver if you want
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January 2023 by Tagfam
We’ve used Aqua Cleaners for many years and they do a wonderful job, always accommodating, friendly and helpful! They genuinely care about their customers.Services: Laundry wash & fold
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January 2022 by Patrick F.
DO NOT USE THIS DRY CLEANER! This is coming from a long time customer -- 50+ cleanings over many years. Why? First -- they have an email address all over their website -
[email protected] - it bounces and is not in service. No one cares there anymore. Second -- they just ruined 2 dresses of significant value (possibly a third) and not only refused to do anything about it had the audacity to charge for the dry cleaning that resulted in the discoloring of two white dresses (worn only for a few hours and only once each!). See the attached pictures. One white dress discolored to a yellow/orangeish color and the other discolored to a greenish color. My Wife returned to the store twice after escalating and they offered absolutely no resolution. We are considering suing them in small claims as a result and getting these dresses tested at an independent dry cleaning lab to prove mishandling because it's simply what's right and wrong. Bouncing emails, ruining clothes, refusing to resolve anything, and charging for this nonsense at that. Search other recent reviews and you will see a common theme and a lack of caring at that. Customer beware!
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April 2021 by Carina B.
They are nice and I like that they e-mail you when your stuff is ready. However, for $110 to clean a couple of mostly clean winter coats seemed a lot. And the worst part is that they came back with moths in the bag, which have now spread around the house.
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September 2020 by Stephanie S.
This place is almost twice as expensive as my usual green/environmentally friendly dry cleaner in Palo Alto. They charged $18 for each sweater and my usual dry cleaner in Palo Alto charges $9.99. One would think that the quality of product might be better for the price, but that was not the case in my situation. I will not be using them again.
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December 2019 by Joe Ortego
Been using Aqua Cleaners for a year now and their service never failed. Their team is friendly and were well-mannered. My clothes were always returned clean, well pressed and was always in good condition.
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December 2019 by Paige C.
They were my only cleaners I could go to because of the short time I had. I had to go to a wedding needed my dress cleaned at very last minute. They did agree to do the cleaning asap. However I did ended up paying a lot of bucks, and I didn't get good customer support. The dress was well cleaned though.
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November 2019 by April Buchheit
I’ve been using this service for many years, now (over 10 years). John and his team do an excellent job from washing and pressing shirts and pants to dry cleaning designer clothes to sanitizing down comforters, faux fur blankets, and pillows. I can’t recommend the Aqua Cleaners team enough!
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September 2019 by Steve G.
UPDATE. 9/11/19. Prices seem high to me, here they are from today. Men's sport coat. $28.95 Men's slacks 12.95 Men's shirts. 3.95 They do deliver to me.... but wow 29 for a coat seems really insane. Love some thoughts. Cheers. Aqua does a great job. Easy to get to, across from Draeger's, I can hit both in one stop. They email me when my stuff is ready. Prices are in line. Very friendly, they know me by name when I walk in... not that often Give them a shot!
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April 2019 by Elizabeth S.
I brought a 3 piece suit with a silk blouse, and the silk blouse ($98) was completely ruined, stained a greenish yellow all over. Two employees promised to reimburse me for a replacement blouse, and I was able to find a suitable replacement. I brought the receipt, and not only did they fail to put a credit on my account, they lost my receipt. The people who promised me a reimbursement are gone and the owner has no idea what I'm talking about. Terrible way to run a business.
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February 2019 by Paul C.
Great dry cleaning, poor communication. The actual dry cleaning they did was great! Plus they are one of very few stores in the Bay area that uses CO2 dry cleaning, which avoid all the nasty chemicals used by other normal dry cleaners. However, the pricing transparency and communication was poor. They don't have any price lists posted anywhere in the store or online. When I asked for the price, they neglected to tell me that wool items have an extra charge of $2. Now $2 is not much to argue about, but I was very unhappy that they surprised me with some extra charges. I arranged for the free delivery, but they did not contact me for two days after the promised day. So I called them and they said they didn't know to deliver mine despite my receipt clearly being marked as a delivery. I really needed my cloths back, so I went and picked it up. Again, picking up dry cleaning is not a big deal, the problem was the very poor communication. I demanded to see their price list, and they eventually brought out a piece of paper. To save everyone else from being surprised by their pricing, I'm posting a picture here.
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January 2019 by Stephen K.
This is a nice, convenient dry cleaning location. Clothes are clean, well pressed, and they give you some quality hangers. Only used them a couple of times in a pinch, but prices are really steep. I get operating costs are high, but ~$40 to dry clean a 2-pc suit is still giving me heartburn.