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July 2020 by Naina M.
I have been shopping at Gitane for some time now and I always have such a great experience here. The service is exceptional as the owner is so attentive to her customers and they have very cute items for reasonable prices. Would definitely recommend shopping here!
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July 2020 by Anastasia Peterson
I've bought a few dresses from here before. They always have the most lovely outfits on mannequins, it's hard not to stop by and browse ?
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January 2020 by S J.
DONT BUY FROM HERE! USED, CHEAP QUALITY clothes quality. Staff is very impolite and untrained. extremely bad customer experience. The shop sells used, damaged and cheap clothes. Very bad return and exchange policy. NEVER BUY FROM HERE!!!
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December 2019 by Celesta Johnson
DO NOT BUY FROM HERE. Cheap and bad quality products. Extremely bad experience. The shop owner tricks people to buy faulty clothes. In my case they sold me a torn shirt and when I went to return it. The lady at the counter kept the shirt and receipt saying will talk to the manager and process the return and give you a call. Never got a call. They kept both the money and the shirt. After making several rounds to the store and calling after many months they gave me a call saying we cant return take the shirt back and get it altered.
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December 2019 by Celesta J.
DO NOT BUY FROM HERE. Cheap and bad quality products. Extremely bad experience. The shop owner tricks people to buy faulty clothes. In my case they sold me a torn shirt and when I went to return it. The lady at the counter kept the shirt and receipt saying will talk to the manager and process the return and give you a call. Never got a call. They kept both the money and the shirt. After making several rounds to the store and calling after many months they gave me a call saying we cant return take the shirt back and get it altered. Horrible experience - no exchange and no return. NEVER BUY FROM HERE
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December 2018 by Sherry Ann
I really had a bad experienced in this store. I am not sure why they are in downtown Los Altos. I came to downtown Los Altos hoping to get a cute items in one of my fav store name Repeter but I didn't know that they close on Mondays. So I run into this Gitane and saw a sweater that I could possible wear that night for a dinner. I didn't actually check the price and just grabbed my size (XS). I tried it on and like it at first then decided to purchased them & wore but I noticed when I was about to leave the lady never gave me the receipt and I asked for it but she told me that I don't need the receipt and I said yes I do. I want to see how much I am paying. Then she gave me to me but I noticed that she charged me 50dollars more and I showed her the tag that cost $78 dollars and she said well it was the correct price but $78 was attached to the one I just wear. She could have apologize and could let it go but the fact that she told me that I don't need the receipt makes me think she was aware of their mistakes. I asked for a refund and she got upset and her real no customer service came out. So please beware of this store. She has no problem stealing money from people.
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June 2018 by Shilpa J.
It's an OK store. Many skirts and tops were that of good quality. Jewelry was alright as some items were made with low-quality beads. However, the lady in the store was so loud and I mean LOUD on the phone. My kid tried out one top she liked and kept the curtains drawn after done. This lady stopped the phone conversation for a second and very loudly drew the curtains back as if to show us. I felt very uncomfortable and got out of there.
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August 2017 by Jerriee C.
They lie about their product, lie about their return or exchange policies and they swear that it looks Don't buy anything because * They lie * They use extremely cheap materials. * Their clothes aren't designed for American women's sizes. I learned these things when I bought three dresses. However, before I bought it I've specifically asked about their return / exchange policy "have asked if I could exchange it or get a store credit " No problem, they replied. We'll give you store credit . Their prices are OUTRAGEOUS I tried on the dress at home noticed the dress sleeves were not sewed in and it looked uneven like these garments were made in their garage & selling it back for a lot more. Additionally one dress had a footprint on the collar and another had a zipper that didn't work. Anyway they've admitted that their sizes are different and sometimes the quality of their products. however they've refused to give me a store credit; Again, massive pushback and manipulation. After they admitted the quality of their products is bad. . NO MATTER HOW GREAT THE GARMENT APPEARS TO BE, DON'T BUY IT. YOU WILL BE DISAPPOINTED; CHOOSE A REPUTABLE COMPANY, INSTEAD.
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April 2016 by Grey R.
Gitane Los Altos is a very nice store downtown on State St. The owner, Shashi, is super friendly. I've observed her helping out customers, mostly ladies, with good advice, all the time. She's super nice to me and always strikes a good conversation when I walk our dog in the evenings here in Los Altos, even though I'm not her core customer, Lol. Come explore what she's offering for sale and support local business. They have an event today promoting new app called SelfieMark (Sun 4/3/16), I posted some pics, in case anyone is interested.
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April 2014 by Eva S.
I visit this boutique very often. They have very cute stuff and reasonable prices. Love shopping here! The sales women are awesome! Leanne usually helps me and she has a great taste! I've bought gifts for my friends and family from here and they love their stuff too. Once I got 2 leggings from here, whenever I wear them I get a lot of compliments!
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August 2013 by Caroline B.
I absolutely love this store. I was so happy when they opened a location in Los Altos. There are great, unique, fun clothes at a good price. The red engine jeans are the best. I always find it hard to find jeans that don't leave a gap at the waist... not with red engine :) I always find something here. Plus the staff is wonderful. They are so kind. In addition, this store is kid friendly. My kids don't mind waiting here while I try on clothes!
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March 2013 by Tracey B.
I really like this store. I find the prices very reasonable, the service very good and the overall experience is great. I wish they did more shoes, that's why i didn't give them 5 stars.
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July 2012 by Rose R.
Love this place....its got great selection most of the time, the items are often a bit different and right up my taste for value. I love shopping here. The gal that is usually working when i walk in is helpful but not overly so, just attentive when you need it. I love the attention given in this shop.
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July 2012 by Renee W.
Wearable Art! I love most everything in this store. If they had more XS/P sizes, I'd give them 5 stars. Many manufacturers don't make XS but they do make XL... I go here about once a month to get my fix. Most prices are reasonable, and the fabric is excellent quality, comfortable to wear and is beautifully detailed.
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May 2012 by zika S.
This is my fav store in Los Altos. LOVE this store! The have unique clothes that are fun and don't break the bank. I went in to get one outfit and walked out with a bunch. The owner is delightful and has a way of putting clothes together.
