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November 2022 by Nicole F.
Really good service. I have two State Farm agency accounts and Im so pleased with their service, especially in the time we live in... Just exceptional service and always willing to help. I have spoken with several people at the office and they were all very prepared. When something like insurance is easy... its the small things that count.
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October 2022 by Abraham G.
Laurie Albin is a superb representative for this agency. She handled a complecated ownership and billing issue for a homeowner's policy due to the passing of a relative. She answered all questions clearly and completely which is one of the key ways I judge any professional. She also admitted when she was less than 100% sure of an answer and got back to us promptly. While I have some misgivings about State Farms online billing and account management website, Laurie's performance has made this agency my go to resource for insurance.
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April 2022 by m max
I have been with this State Farm Agency for 40 + years. Though the years all of the employees, managers and agents have been easy to work with, knowledgable, helpful and kind. I am moving out of state and am sad to leave this top rate office.
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December 2021 by Sam G
I like being able to walk into the office when I have a question or issue. Noelia is alway a pleasure to work with. I should reduce the rating since I haven’t gotten my Norman Rockwell calendar. I’m sure that is beyond her control.
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September 2021 by Edgar Naranjo
I have been with this office for over 25yrs. Throughout that time I have had many vehicles insured as well as renters insurance. Thank goodness I have never had to use the latter but every time I have had a vehicle claim I am always so incredibly thankful for Jim and his team. Last time I worked with Noelia and she guided me step by step through the whole process. I had two claims in a span of a week. My rental was rear ended while on vacation in Hawaii and then returned home and my vehicle had been broken into. Noelia and that office handled my claims incredibly and even found me a rental car though there is a an extreme shortage. I do have to say when working with other parties insurance I am so thankful I have StateFarm and don’t have to deal with geico like it was with my Hawaii incident. Highly recommend!
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August 2021 by Perry Zilla
State Farm has always been there to make the process of adding insurance to new vehicles easy. I recently called to get a quote for my motorcycle and the price was cheaper than I expected! Miriam was the person to help and made everything quick and simple to understand I like that she took the time to explain the details and was very friendly I highly recommend State Farm they have A+ customer service.
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April 2021 by Waldoe Castanon
I’ve been with State Farm for years. Recently moved to the area and currently looking for a new agent. Called in and spoke with Veronica. She answered what she could and offered to do research on things she wasn’t sure of. State Farm never disappoints when it comes to customer service and this office is no different.
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March 2021 by Briana I.
I had a no so great experience with my previous agent, prompting me to switch. My experience so far with Miriam has been nothing but positive. Her follow ups have been nothing less of prompt and detailed. Overall very friendly and responsive. Highly recommend her and her team!!
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March 2021 by Rachel V.
I have been emailing him for months and he never responded. Noelia was almost just as bad. Due to an 'underwriter' error 100% their fault, they screwed my insurance and billing up for several months and never contacted me about it. I have been driving around with half my insurance coverage for 3 months because they don't know how to properly communicate. I have asked for a supervisor's contact information to file a formal complaint and they just continue to ignore me. Use literally anyone but these two, in fact, don't even use State Farm because you risk getting this dynamic failure handling your claims.
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March 2021 by Mari M
My parents and I are with this office. Noelia is very helpful during the beginning of COVID I lost my job she explained that I could delay my monthly payment. I’m happy to with a well known company like State Farm.
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January 2021 by Selva Trigueros
Jim and his team are great! I’ve been with Jim for many many years now I still get great service. I usually speak to Miriam and she is always so helpful and very knowledgeable. I really do appreciate her always guiding me on my insurance.
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January 2021 by Carlo Perez
My family has been with state farm for years and i recently called to get a quote. I was very pleased with the service i received from a young lady Veronica. She's very pleasant, she took care of all my questions and was very professional.
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January 2021 by S T.
Jim and his staff are great! I have been with Jim for over 10 years and his staff is so knowledgeable and have always been so helpful in guiding me with my insurance. Recently I moved and Noelia helped me put new insurance on my new location. It was such a breeze! She handled everything! This is why I stay and have been with Jim for so many years.
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December 2020 by Dovas R
My family has used State Farm for years and have always had a great experience and the team in Los Altos is no different! I had the pleasure of getting to work with Laurie, she was very understanding, transparent and was very helpful in deciding the best renters policy for me. She made me feel like family! I will definitely continue to work with Laurie and Jim and am already planning on moving more policies over. Thanks again everyone!
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December 2020 by Rafiki The Owl
I called for a Quote and I had the pleasure of speaking to Veronica! She’s a ball of joy and very personable! She informed me on so much and provided me with all the answers I needed.Great employee and I would recommend her to all my friends and family who are looking to get a great deal and service. 10 stars if I could rate that high! Must be a great work environment.