Waggin Tails Pet Supplies is a small but organized store in downtown Los Altos. The experience can be hit or miss. Some customers report excellent and amazingly helpful customer service, with staff described as super friendly, kind, knowledgeable, and genuinely interested in helping. Specific positive interactions include staff helping to select birthday cakes and goody bags for celebrations and providing informed recommendations for food and supplements that resolved a senior dog's eating issues. The store carries items like the Identity canned food line, cakes, cupcakes, cookies, and toys. However, other reviews note frustrations. The selection of some items, like frozen treats and holistic supplements, is not large, though they are willing to order specific needs. A significant issue is unreliable hours, with the store found closed during posted business hours, which is extremely frustrating for customers. Sometimes staff do not acknowledge or help customers. While some customers will definitely return and recommend the store for its helpful staff and celebratory items, others will not be returning due to these inconsistencies.
