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December 2025 by Lisa Eways
Kate Yu assisted me. She was very helpful, knowledgeable, and friendly. I would definitely use their services again.
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September 2025 by Zhiqing Zhang
Excellent service!
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June 2025 by D Z
I went here to mail a few things and accidentally left my backpack behind. I didn’t even realize it was missing until a few weeks later—but to my surprise, they still had it safe and sound when I went back. Really grateful for their honesty and care.
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July 2024 by Neehar Kondapaneni
Got passport photos here, was really fast and good quality. Owner is very friendly and helpful!
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June 2024 by Roma Y
Here is my story.
I had 2 small Amazon returns (but only one in the original UPS box). The overworked (and grouchy) UPS store owner on Hollenbeck refused the one without the original UPS box, and mentioned they don't get compensated on this (as if I care).
Then the Postal Annex (at Homestead) put that remaining small package in a UPS envelope, smiled and shipped without a problem (and I know they don't get compensated either).
What a difference in attitude and in the service.
Thanks, Postal Annex.
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May 2024 by Betty
What a wonderful experience!! They’re so accommodating and knew exactly what we needed. They took their time explaining the process and answered all our questions. The process was easy and the cost was reasonable.
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April 2024 by Susan Gise
Postal Annex, in Los Altos is the best!Family owned and operated, they provide excellent, knowledgeable service with a smile!I’m so glad to have a dedicated group of professional people who go the extra mile for their customers!
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April 2024 by Maribel Morales
The owner is super racist, and she delivers boxes, she only talk to people who semm to be in on good position standing, she want me to do her job for her, shewould never go to that place again, she is Mrs. Racist.
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March 2024 by Craig Hartman
Great service, nice people! Highly recommend!!
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November 2023 by Bhushan Vaswani
Nice place polite owners must visit
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November 2023 by mianne mojica
Very good customer service
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July 2023 by ACR Construction
THIS REVIEW IS FOR THE EMPLOYEE CHRISTIAN.He went above and beyond his responsibility as an employee to help my family and I with our passport photos!GREAT MAN and GOD BLESS!!
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July 2023 by Howard T.
The employee Christian gets a 5-Star rating, because he is VERY nice, patient, and understanding!The 4-star rating is for the business.
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June 2023 by S L.
As a small business owner, I've been relying on Postal Annex for several years now, and I'm always impressed with their top-notch customer service. The friendly family that runs this place truly knows the value of excellent customer service and goes above and beyond to ensure satisfaction. I've shipped and received thousands of packages through my rented mailbox here, and not once have I encountered any issues.The Los Altos location is incredibly convenient, and the affordability of their services is a real asset for a small business like mine compared to other mailbox rental options nearby. Whether it's shipping, copying, or faxing, I've found their offerings to be of excellent quality and highly reliable. If you're a small business owner or just need dependable postal services, I highly recommend Postal Annex for all your needs. They've certainly made running my business a lot easier!
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June 2023 by Kate Krammer
Absolutely the best! Kind customer service, family run and wonderful experience every time! We choose return methods/shipping options specifically so that we can come here now!
