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February 2024 by Javier G.
Nobody was in service, which was strange for a Safeway. Bought what I needed at the self checkout and left. No standout groceries and I wouldn't say the parking lot under the store was necessarily safe. I went at the night time.
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February 2024 by Henry Babcock
Google and the store itself says it's open til 2am. Drove a little ways to get here, arrived at 12:04, it's closed. Then notice there's a second sign that says it closes at 12. Maybe take down the one that says 2am and update Google then? Totally incompetent.
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January 2024 by R S.
Safeway draws people to get immunization shots, including Flu and COVID-19. With that, they advertise a 10% off (paper) grocery coupon as an incentive for going to their store. I have received at other Safeway stores, so I am familiar with the Simple process. After receiving my shot at the Safeway on 1st Street, I asked the Pharmacist for my coupon. They said they were out of coupons, sorry. I went to the front of the store requesting a coupon there, but again, they said: "they were out, but to check with the pharmacist." When I said I did, and they didn't have any, they sent me over to the assistant store manager, who abruptly said they didn't have any. (I even showed my receipt from getting the shot). The Safeway person trying to help went to another store employee who said "the store manager wasn't in yet, but come back another day". :/ Something so simple and something that Safeway advertises as a program, but all avenues are closed at this Safeway location.
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January 2024 by N. F.
Fraud alert. Be super careful with this Safeway. Bought two $100 gift cards here on Dec 21st. One of them for was for Amazon and the other for Sephora. The Amazon one worked fine. However, the Sephora one was a complete scam. The person I gifted it to went to the Sephora store on 12/30 and was turned down saying that the gift card was empty!! Zero dollars. Was embarrassing. Plus additional hassle because I then I had to get the card back and take it back to the Safeway store. But the ordeal did not end here. They wanted me to have the paper receipt of this transaction. It was nine days ago, so obviously I had thrown it away. The manager, Brian, was helpful on the phone. But the actual staff person on the floor when I went in was rather rude, and lacked empathy. Kept insisting that "nothing can be done because you don't have the receipt". I showed her the transaction in my credit card app as well as from Apple Pay, but she kept interrupting and talking over me, being dismissive and saying that "nothing can be done". Finally a different person who actually knew how to file a report came and was able to assist and take down the relevant information. What a pain. I had total trust in Safeway until now. Never thought they would scam me. This store proved me wrong. I understand these things can happen. But at least train your staff to treat customers with some basic empathy after they have just been scammed at your very store. What a nightmare and colossal waste of time.
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January 2024 by Jose Valerio
Excellent service
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January 2024 by Leesa Salerno
I didn't get his name, but the gentleman that is in charge of self checkout is not fit for that department. He was cold, rude and most of the time unprofessional.
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December 2023 by Marvin Sommer
Clean store. Not crowded at all
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November 2023 by Eric DePeel
Nice employees, very helpful. Would like to have easier access to the alcohol. Kinda inconvenient. Overall, a very good store.
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October 2023 by Bernie B.
On October 10, I bought there a package of Edwards Chocolate Creme Pie as I saw that it was on sale. I consumed this item last night 10/14 just after dinner. At 2 AM I became violently ill and in fact vomited. As the pie was the only thing I ate that was out of the ordinary, I checked the expiration date and found it was September 30, 2023. Now, I should check expiration dates before I purchase, but so should the store! Why are they leaving foods that have gone bad out for us to buy? And we know that they know they are past date because that was no doubt why they were on sale. Do we have to minutely check the expiration in that very small print of every single thing we purchase there or is the store going to step up, check and stand behind its wares? There are plenty of grocery stores around. I am going to patronize one that is better run than this in future.
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September 2023 by Michael W.
I don't even know why people are upset about a lot of things here. I for one have 99% no qualms with this place. The service here seems to be very good but it doesn't catch on with the Saratoga location. You should have little to no trouble finding parking here because it's not packed in the evening and sometimes the afternoon. Please avoid this joint during lunch hour because it can get packed. This is a very cozy Safeway where natives are nice to each other and act like family. Now that's what I call service. Food quality is good but not as as catching on with the Saratoga location. I like how there is a cool seating area here. You cannot find it in other locations. Brownie points for the bagels. Delicious! Drawback: Unfortunately when something is on sale, this places runs out faster than other locations. Luckily this doesn't deter me from coming here again because l like this location.
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August 2023 by Max E.
This is clearly one of the best Safeway stores. Wide selection of freshly made bagels.
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August 2023 by Jesse R.
Most Safeways are okay. The one on Middlefield in Palo Alto is terrible, you're better off going to the 7-11 on Colorado Ave. This is the one Safeway I would call GOOD. It's worth the trip to Los Altos, CA. Get away from the aging hippies in Palo Alto and the tech losers in Mountain View, CA. GO here. Listen to P!nk.
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May 2023 by Mary Shen O'Carroll
This is the best Safeway in the hood. Big, covered parking, good produce section and prices.
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May 2023 by Ashish A
Better than your average Safeway … super clean, lots of parking, friendly service. It is on the smaller side, but I’ve usually found what I am looking for. The prices seem higher than other Safeways, but the location is great — and you get what you pay for.
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May 2023 by David Fitch
The bakery day old products are marked 1/2 off. Problem is no corresponding bar code. Requires a checkers manual entry at self checkout. Today that added about 10 minutes to my checkout. I finally gave up waiting.