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October 2025 by Estee
Jeff the store manager was incredibly helpful. I lost a receipt that I needed for work and he went above and beyond to help get it to me while I was on a work trip in Brazil. Excellent service!
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October 2025 by Jason Van Tassel
Worst customer service in at least 20 years. 2 hour ordeal to pick up prescriptions that were called in 5 days ago. Store is in need of more staff and or better work flow.
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October 2025 by Gloriana Reginata
Large store, with ample on-street parking. Lots of grocery items as well as usual pharmaceutical stuff.
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August 2025 by stanley mazor
4pm: 10 folks in line for prescription, waited
50 minutes got it in 3 minutes, 5pm: 10 folks in line.
There are obviously some problems here !!
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August 2025 by Beth Brookings
Pharmacy is always backed up. Today they couldn't find me in their computer even though they had texted me that my prescription was ready.
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July 2025 by Sabrina Ellis
UPDATE: In addition to the slow service, their continued errors (Ex: wrong prescription coverage dates) and refusal to answer the phone warrant additional negative feedback. After being on hold for 30 mins, they continue to pick up and put you on hold again before finally just disconnecting my call. I cannot get their error corrected without their help, but they will not respond to help. Unbelievable.
The pharmacy wait is insufferably long. There are over 10 people in line, and clerks seem to move like molasses. I will be looking for a different pharmacy as there always seem to be issues that require me to call to clear a prescription without any reason and there is perpetually a very, very slow, long line any time of day every day. I'd advise you look elsewhere for your pharmacy needs.
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July 2025 by Marjolaine Garrow
I rarely write negative reviews, but unfortunately experienced horrendous wait times this evening at the Walgreens Los Altos pharmacy. I'm not sure whether there are staffing constraints behind the scenes, but given the older demographic of Los Altos customers and their associated medical needs, there should be tighter operations and better efficiencies at this location. I watched customer after customer get increasingly agitated and frustrated in front of me as their wait turned from several minutes, to half an hour, to an hour. While the staff were courteous given the circumstances, management needs to better staff and equip this location to meet demand - I'll be looking for another local pharmacy in the meantime.
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June 2025 by Raz Zia
This used to be my go-to for prescriptions but it has become gradually worse in terms of lack of organization, wait time and poor Customer service…most times there are 6-8 customers waiting, they can’t seem to find the prescriptions even though we’ve been notified that they are ready for pick up, this store is really disorganized…I’ve decided to shift to CVS and mail order in Amazon…avoid this chain, I’ve had similar problems at other branches
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June 2025 by David Schulhof
If you are picking up at pharmacy plan on a hour wait. That's normal here.
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June 2025 by M Tucker
Always what I need at a good price with fast and friendly service.
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March 2025 by Rick “Cheeky” Garcia
I cant blame this store for issues with the computer/register.
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March 2025 by Rick Garcia
Friendly & Improvements.
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January 2025 by Jeff Jefferson
Less than 1 star is more like it
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November 2024 by Trevor B
Will not be using this pharmacy again, closing at 6 is absolutely ridiculous, no wonder the reviews are so terrible, guess I’ll wait 16 hours until they open
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May 2024 by s T
This is more complicated. As a doctor, there is stuff you don't know about insurance companies these days. This is actually a combo of 4-5 stars for the staff, 2 stars for the Walgreens making choices about staffing matrix/policies, 1 star for the customers who expect pharmacy staff to work miracles/be cashiers/don't understand that the doctors make mistakes, and 0 stars for insurance. The pharmacists are really doing their best, and I've had so much kindness from them going above and beyond. The main solution: Walgreens hires one extra "customer service rep" where we wait for them to solve problems on the side, unblocking the counter. The staff there is overworked, with too many prescriptions ordered and not enough techs. The pharmacists increasingly have to call doctors in person all day long to clarify prescriptions, check interactions, address polypharmacy, and now be responsible/liable for controlled substance misuse. Customers: don't use pharmacy staff as a check out counter! Don't be rude when you are frustrated, get angry at insurance! Walgreens: without a customer service rep who can trouble shoot the problems insurance companies/customers have to the SIDE of the main line, everyone is rightfully frustrated. Two lines are NOT enough. Also, the idea that the app offers me pick up in 4 hours, I defer to 24 hours, and the Rx is not ready for 48 hours is bad. The lines of 6+ people all the time are bad. Get a separate line for vaccines. Walgreens policy of not filling the Rx when there is an insurance question (which I resolve that at the counter and then have to wait 20-30 min to fill): really frustrating. Walgreens: get a tech to answer phones so we don't have to wait in line to talk to that "customer service rep" about insurance issues. The only reason all staff doesn't get 5 stars is that some less trained staff will tell me and my patients what's wrong, and I know that's not the actual problem (like that there aren't any other prescriptions ready, when it turns out they were just in the wrong box, and I am back in line 5 minutes later; or " We are waiting on your prescriber to approve the medication" when Walgreens corporate has a policy to request to change from a 30 day to a 90-day, and so they don't fill the 30-day that I ordered without a fax from the doctor)
