-
October 2023 by Marc Allard
Overall I’ve had a positive experience with this branch but I was very disappointed to learn today that they’ve eliminated their Saturday hours. This is a step in the wrong direction.
-
September 2022 by Isabel Wong
If you meet with Emmanuel, than you are in luck! He is very professional, and provides excellent customer service. He follows up with his clients and is very thorough and detailed oriented. Thank you for the great service, Emmanuel!
-
December 2021 by Joren O.
Horrible experience at the Los Altos Branch. I was working with one Teller who I think might have been new so she asked another Tellers (who I think was a Manager) for help. That is totally fine. So the other Teller/Manager came over. I did not understand how the numbers were not adding up and she was extremely condescending and rude in the way she was talking to me. The other Teller had written my account totals on paper so, understandably not wanting my account totals to be left on a random paper, I tried to take the paper so I could shred it at home. The Teller (maybe Manager?) actually grabbed the paper from me and started to literally pull it out of my hands. Then (AFTER doing that) she said there was information on also written on the back- she should have said this before she tried grabbing it out of my hands. Now I understand the other 1 star reviews for this branch. That was horrible experience and I will only be going to my local Wells Fargo (where the Tellers and Managers are very helpful and professional) from now on.
-
October 2021 by Carrie Rosario
I'm not sure what bank doesn't have a 24/7 phone number. Trying to see if a check I got from their bank is fraud or not
-
August 2021 by Aiko H.
Warning to customers at Wells Fargo bank: 1. On 9/30/19, I deposited a cashiers check for $50k. I was shocked to know that they can't release the funds until 10/9/19. 2. Heritage bank the issuing bank had released the funds in the same day but Wells Fargo needs more time to it? 8/30/21 I logged into my online banking today and just as I expected: nothing changed that impressed me. The secure messages are not comforting but hope they will be nicer to me because my San Francisco Potrero Hill Home financed by Wells has reached a time for me to Refinance and I can find a friendlier bank who can give me 100% Customer Support.
-
July 2021 by Pat Y.
Made an appt in the morning, got an appt in the afternoon with Moshie Talebi to open a joint checking acct for my daughter. Totally impressed with the service. I did not expect that level of service. Totally surprise. Thank you Moshie. She explained all the options available, set up the acct, get the checks printed, get the online acct setup on the phone, PIN set for the ATM debit card. Even better, everything completed in 31 mins. Thank you! Moshie...
-
February 2021 by Kai G.
Went to the bank to make a wire transfer for an escrow payment. Staff there, including a manager, were unable and unwilling to help. Told me to come back some other day. What kind of bank is that that sends you away when you actually need them for a critical financial transaction?
-
August 2020 by Gilda F.
Yes, Luis does not want to help anyone, he just wants to put walls between you and your ability to get something done.Stay away from him.
-
March 2020 by Marc A.
About a month ago my accounts were hacked. I went in and Brandon helped guide me to Sean, who helped me with my situation. If you have ever had your financial accounts hacked, you know how stressful this can be. Sean spent about an hour with me, going over everything and every account that was hacked. He was very professional and affable during this stressful time and understood my concern. After we were done, everything was straightened out and he gave me a clear understanding about what was going to happen with my now closed accounts and the new ones which would take their place. Made my day to get that taken care off.
-
December 2019 by Rita S.
Hit or miss. Sometimes u get lucky and get Varsha Shah. Sometimes u don't get lucky and get Luis Mercado. He was absolutely rude on the phone with me. Then he told me to come over. I told him I would be 5 minutes. Guess what- I came and it's now an hour later. He was with another client and rude when I told him that he asked me to come over. Unfathonable. Luckily I let manager know. The manager, Amy was nice and helpful.
-
April 2019 by Kelsey McKinny
I just called their branch and spoke to a woman named jasmine who was super friendly and helpful! Unfortunately I wasn't able to order the foreign money (it was last minute and totally my fault) but wanted to show my gratitude for the great service over the phone.
-
January 2019 by Russell P.
This branch is nice branch manager nice also but cannot control there staff off being rude to a client specially the curly long hair teller yelling at me because she does not know what to do its so simple all im asking is a copy of my check check with branding blew up to be cancel all transaction and told me to move away to another teller 2nd time i came to the branch dont want to assist me up to 5th time telling me she is doing something but nothing instead helping me first im first in line help the person behind me rediculous teller manager did not do anything for the 5th time
-
December 2018 by Alex Roach
By the reviews it seems like others have had disappointing visits here but from my experience I don't understand the hate. I've been here multiple times for currency exchanges and everyone who helped me was great. Convenient ATM outside if you are frequently in downtown Mountain View too. Just my 2 cents. Keep up the good work. :)
-
November 2018 by AIKO HILL
I am not happy yesterday 11/2 Friday morning when I found out that my 2 large Payroll checks I deposited in person/approved by the mangers on 10/30 were put on Hold (nobody told me it's going to take at least 7-9 days to be released). This is unacceptable because the checks I deposited had already been paid electronically by my NFCU yet the Wells Fargo 800 customer service Line I called for help first to complain can't release the Hold.
-
July 2018 by Rebecca Dreyfuss
Terrible customer service. I went to a different branch to buy foreign currency and was told the Main St branch had the euros waiting and they advised I would be coming. Showed up at Main St and was told the only person who could do foreign exchange was in lunch. The tellers were very rude and offered no assistance. Seriously disappointed. This is my final straw with Wells Fargo. Will be closing my accounts.