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February 2024 by Javier G.
Nobody was in service, which was strange for a Safeway. Bought what I needed at the self checkout and left. No standout groceries and I wouldn't say the parking lot under the store was necessarily safe. I went at the night time.
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January 2024 by R S.
Safeway draws people to get immunization shots, including Flu and COVID-19. With that, they advertise a 10% off (paper) grocery coupon as an incentive for going to their store. I have received at other Safeway stores, so I am familiar with the Simple process. After receiving my shot at the Safeway on 1st Street, I asked the Pharmacist for my coupon. They said they were out of coupons, sorry. I went to the front of the store requesting a coupon there, but again, they said: "they were out, but to check with the pharmacist." When I said I did, and they didn't have any, they sent me over to the assistant store manager, who abruptly said they didn't have any. (I even showed my receipt from getting the shot). The Safeway person trying to help went to another store employee who said "the store manager wasn't in yet, but come back another day". :/ Something so simple and something that Safeway advertises as a program, but all avenues are closed at this Safeway location.
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January 2024 by N. F.
Fraud alert. Be super careful with this Safeway. Bought two $100 gift cards here on Dec 21st. One of them for was for Amazon and the other for Sephora. The Amazon one worked fine. However, the Sephora one was a complete scam. The person I gifted it to went to the Sephora store on 12/30 and was turned down saying that the gift card was empty!! Zero dollars. Was embarrassing. Plus additional hassle because I then I had to get the card back and take it back to the Safeway store. But the ordeal did not end here. They wanted me to have the paper receipt of this transaction. It was nine days ago, so obviously I had thrown it away. The manager, Brian, was helpful on the phone. But the actual staff person on the floor when I went in was rather rude, and lacked empathy. Kept insisting that "nothing can be done because you don't have the receipt". I showed her the transaction in my credit card app as well as from Apple Pay, but she kept interrupting and talking over me, being dismissive and saying that "nothing can be done". Finally a different person who actually knew how to file a report came and was able to assist and take down the relevant information. What a pain. I had total trust in Safeway until now. Never thought they would scam me. This store proved me wrong. I understand these things can happen. But at least train your staff to treat customers with some basic empathy after they have just been scammed at your very store. What a nightmare and colossal waste of time.
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October 2023 by Bernie B.
On October 10, I bought there a package of Edwards Chocolate Creme Pie as I saw that it was on sale. I consumed this item last night 10/14 just after dinner. At 2 AM I became violently ill and in fact vomited. As the pie was the only thing I ate that was out of the ordinary, I checked the expiration date and found it was September 30, 2023. Now, I should check expiration dates before I purchase, but so should the store! Why are they leaving foods that have gone bad out for us to buy? And we know that they know they are past date because that was no doubt why they were on sale. Do we have to minutely check the expiration in that very small print of every single thing we purchase there or is the store going to step up, check and stand behind its wares? There are plenty of grocery stores around. I am going to patronize one that is better run than this in future.
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September 2023 by Michael W.
I don't even know why people are upset about a lot of things here. I for one have 99% no qualms with this place. The service here seems to be very good but it doesn't catch on with the Saratoga location. You should have little to no trouble finding parking here because it's not packed in the evening and sometimes the afternoon. Please avoid this joint during lunch hour because it can get packed. This is a very cozy Safeway where natives are nice to each other and act like family. Now that's what I call service. Food quality is good but not as as catching on with the Saratoga location. I like how there is a cool seating area here. You cannot find it in other locations. Brownie points for the bagels. Delicious! Drawback: Unfortunately when something is on sale, this places runs out faster than other locations. Luckily this doesn't deter me from coming here again because l like this location.
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August 2023 by Max E.
This is clearly one of the best Safeway stores. Wide selection of freshly made bagels.
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April 2023 by Baubak B.
Look at fresh chicken liver. It's a shame selling chicken liver with black spots all over it. They stuff broken up pieces in it to fill the container.
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February 2023 by Chocolate o.
I love Safeway (: it is honestly such a comforting place to go to at 8pm on a random Wednesday buying candy (:
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February 2023 by Judy H.
Horrible experience at this store. When I went through checkout, the checker quickly reached across to the small payment screen. There was a customer feedback survey. She quickly tapped in excellent ratings for herself and the store. I asked her what she was doing - this was a CUSTOMER survey. She responded that management told all the cashiers to fill out the surveys as excellent before the customers have a chance to fill it out. Really? The manager is instructing cashiers to do this? She had already submitted the survey, but I told her that I wouldn't rank my store experience high. I went to the butcher shop and there were no employees there to assist customers. Then I went to the deli - again, no employees to help customers. So I proceeded to checkout and had the experience of the cashier filling out my survey. Upon leaving, the bagger muttered something derogatory about me under his breath. Here's the kicker - when I got home I went to Safeway.com to fill out the comment form on the website. Filled the whole thing out and the submit function was non-operational. So it was a bad store experience with no way to contact corporate through the website. Will never shop here again.
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February 2023 by Casey H.
Get rid of the pantry moths, I had a bunch flying around me. I don't think customers wanna bring home pantry moths. Other than that, it's a decent store
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January 2023 by Esther D.
I see that this Safeway store doesn't have as many positive reviews as I assumed it would. I'm hoping it's because people tend to report when only when disgruntled.This is an extremely efficiently run Safeway. Take the time to be friendly to the workers and you'll see what I'm talking about.RUDY WENT OUT OF HIS WAY to help me when my car was damaged by another. We found the vehicle, he guided me in what I needed to do, paged inside Safeway to find the owner, multiple times, and stood nearby as we talked to the man. This all while on his Safeway break! I didn't know how to thank him other than a hug. RUDY is a special man. Other staff is wonderful as well.
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October 2022 by Alandis R.
This safeway is by far the worst one around the area. The garage isn't well kept and neither are the elevators. How does a staff member offer someone with two items in front of me a bag, but I didn't get that offer when i had double the items...looks like im carrying my stuff without a bag...hmmm seems prejudice to me. I've never had a good run in with any staff member here (not courteous). Go to self checkout! The meat department....dear god dont get me started. Lets just say you can't complete a full grocery run without getting everything you need because it doesn't look appetizing at all. I don't understand how a franchise would allow this.
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August 2022 by Michael S.
Have to say all my experiences in Los Altos businesses have been great until now This Safeway store is actually on second floor which makes navigation a little difficult and usually seems a little understaffed. But for the most part I have bought few items and nothing really to report Other day , happen to buy a lottery ticket that paid a few hundred , from this store. As it was late waited a couple days to cash. Happen to be in town , and stopped in. The customer services is next to escalator up , but that is the only positive. Here is summary of experience - nobody in attendance , no problem a button to push - wait 10 mins , maybe 3 staff walk by say nothing - notice the light is off push button again - wait about another 10 min someone comes by to say someone will be here soon and pages over intercom ( so much for that button ) -4 min later someone comes to only able to tell me they don't have a few hundred to pay out at 11am on a Sunday This is a major grocery store , but either by policy or poor customer service can only pay with what is in drawer Very disappointed , sure took my money to buy the tickets , but not much in the way of even pleasant to say can't pay you Won't stop here again for anything , wish them luck as customer service counts these days in a competitive retail/grocery market
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August 2022 by Danielle C.
It feels a bit odd giving a grocery store five stars, but I thought this Safeway was pretty cool.-It's huge! I didn't feel cramped at all browsing the produce section. I wish all Safeways were this spacious.-self checkout machines. It was efficient and I didn't have to talk to anyone!-huge parking lot downstairs, both covered and not covered.-It's located in downtown Los Altos so it feels very safe and peaceful here (at least the two times I went). Huge contrast to a location like the Safeway next to the Redwood City train station.-Most importantly: they currently stock tree ripe peaches that are very good and sweet for $1.88/pound with your Safeway card. I bought two peaches just to try them out and was so impressed that I went back a few days later to buy more. I should have bought like 10! The peaches near my house were $2.99/pound!
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July 2022 by Anita B.
The hot food section has a wide variety of entrees. Their pasta is the best. The prices here are a bit high. Will return for their fresh produce on a different day. Parking is easy here.