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August 2023 by Ji Woong Park
Really honest with prices and services. He is so polite to customers, and all the furnitures are best qualities.
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June 2023 by Sarah H.
I don't usually post negative reviews because I want to support small business regardless of whether the business fully met my expectations. However, I purchased a sofa from this shop back in February 2020, and although this review is a bit delayed, I feel compelled to share my experience to prevent others from falling victim to this store. From the very beginning, the quality of the sofa was questionable, as every single cushion started tearing within the first couple of months. To make matters worse, the communication and support from the shop, particularly David, were extremely lacking.In May 2021, I reached out to the shop, which was already more than a year after purchasing the couch. Unfortunately, their response was far from satisfactory. Despite providing them with evidence, including attached pictures clearly showing the damages within the warranty period, I received an unprofessional and unacceptable reply. David claimed that they only cared about the warranty for the sofa frames and forms, disregarding the fabric materials. They even insinuated multiple times that pets or children were responsible for the damage, even though I had neither.In October of 2021, I spoke with the new owner, Jacob, who assured me that he would resolve the issue at no cost. Regrettably, my experience with the shop only deteriorated over time. Their lack of responsiveness, failure to provide clear next steps, and unprofessional behavior left me disappointed. It is simply unacceptable for a furniture store to sell a high-priced couch with such poor craftsmanship and then refuse to rectify the situation.In their most recent response in 2021, Jacob and Steve claimed to be operating as a different company, which only added to the complexity of addressing the problem. They mentioned the challenges of finding a new factory to fix the issue, citing the closure of the original factory. Moreover, they questioned the warranty without providing any supporting information or documentation, even though I never received such details at the time of purchase. The shop's lack of accountability and assistance has been truly disheartening. Despite my efforts to maintain a professional and calm approach, it was an uphill battle to receive the replacement cushions promised by Jacob. Their last response stated that they were unable to assist us with the sofa, mentioning the closure of several furniture factories, leaving us without a resolution.To the owners: I have an abundance of screenshots documenting the email and text communication with your shop, as well as the damages on my sofa within the first few months (within the warranty period). I sincerely hope that you won't attempt to cover up or deny these facts.
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March 2023 by Annie Chang
We are in love with our custom couch. We got nearly everything we wanted in the design of our new couch. The owner was honest in telling us some of the attributes we wanted in the couch wouldn’t look as nice. We’re so glad we listened to his advice! It’s beautiful and so comfortable! Delivery was free and there was no assembly required. We’ll be back to buy a headboard bed frame next time! Thank you so much!
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March 2023 by Jo Cas
Spoke with Bruce. Great person. Super informative and friendly. Showed me around and told me about their custom sofas!If have complicated entrances they can make them to your measurements or into multiple pieces!Huge selection of colors and fabrics to choose from as well, and GREAT PRICES!
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March 2023 by Jo Ca
Spoke with Bruce. Great person. Super informative and friendly. Showed me around and told me about their custom sofas!If have complicated entrances they can make them to your measurements or into multiple pieces!Huge selection of colors and fabrics to choose from as well, and GREAT PRICES!
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February 2023 by Sean Lee
I recently bought a custom-made sofa there, and never have I ever been so satisfied with a sofa before until now. It is very soft and the quality of the material is top notch. The owner is very kind, and is very reasonable with the price. Highly recommend this place the next time you need a furniture.
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February 2023 by Ki Suk Lee
Recently purchased a dining table at a great price. Very friendly and helpful. Made it very easy for me to decide which one to pick. Highly recommend for those unfamiliar.
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January 2023 by Wong yi
Hi I am a professional interior decorator and I don't often have time to write reviews. However, I had to write a review this evening because I had the best experience at 101design in Los Angeles. The store is good size and it's a little daunting trying to find your way through all their great stock. Thanks to a brilliant sales person named David I had the very best shopping experience possible. David was so helpful and knowledgeable of all the stock, he made my shopping experience both pleasurable and fun. Now as an interior decorator I have my new favorite furniture store in the LA to buy amazing furniture from for all my clients. In addition I'm looking forward to working with Bruce again soon.Cheers.
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November 2022 by ari d.
Be careful doing business with David. He showed me a really nice solid wood natural light table(attached the catalog pic) BUT I received something else.I chose the table to be delivered on the weekend but David called me and as they have a problem he postponed it to Tuesday. I was not home so my daughter was at home alone. The table we received was nothing look like the catalog picture and its covered by a sticker paper, it basically looked like a painted and also it has a factory defect (crake). When I contacted David, he was so mad and he was keep saying this is not a crake, it is the style of the table and your daughter signed on the delivery sheet so we ca not return. I feel robbed so I would not go there again.
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October 2022 by Dragon T.
Please be careful doing business with the sales person here going by David. We put a deposit down to purchase a reclining sectional but had to cancel due to my wife having a medical procedure which would prevent her from using the recliner. We asked to refund our deposit or use the deposit to purchase a different item in the store but the owner refused and asked us to pay additional sums because of their cancellation policy. We pleaded for him to be reasonable but he would not help at all.
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August 2022 by Jo Anne De Leon
Zero customer service the moment you ask for more affordable options. The owner who looked like PSY who sang the gangnam style song is the most arrogant person I've met. We entered and he was full smiles which we liked (we look chinese/korean) but when we asked for affordable - he said "oh so you want cheap? We dont sell cheap." If you are on a budget, do not even think of going in this store.
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August 2022 by rebekah Y
It was just okay,affordable price, the quality is just okay, but the service (after purchase) was seriously bad. If you expect good quality and service even it has a warrenty, this is not a proper place.
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April 2022 by smith Lisa
I used to walk by their store when I was visiting a customer nearby. I loved to walk through and browse. We finally just bought a couch there and now have bought another. Great people and great craftsmanship. I recommend them to everyone. Thanks.
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April 2022 by A P
BECAREFUL AND WATCHOUT!!! Owner (David) of this furniture store is only friendly before purchasing any product. He says anything possible to sell his furniture products, even giving false information... Once you purchase the product, he is no longer friendly and becomes aggressive when there is a problem or issue with the product.We recently purchased an expensive marble table, and this owner claimed that the marble table that we will purchase would be very similar as the marble table on display (we were looking for a light colored marble, which the display was exactly what we wanted). We were very adamant that the table must be similar style and color (being light). Owner was very friendly at first and informed us that the table will be very similar, and he repeatedly comforted us about it...When we purchased the product, the marble table we received was not only visibly darker than what we wanted, but the look was very different than the display. We know that all marble tables cannot look the same, but the fact that he promised us that the table we purchased would be similar to the display, while being light in color, was very deceiving and frustrating (especially when you're purchasing something very expensive)... he only promised this just for us to purchase the table. When we complained about it, he became aggressive, ignored us, and even hung up on us.On top of this, we also bought expensive chairs at the same time we purchased the marble table, including some high chairs for our island.. he informed us that we can return the high chairs if we did not like the look. He pretty much forced us to buy 4 high chairs, and when we wanted to return 2 of them, he told us we could not return them any more for some odd reasons (despite saying that we can return them)...Be careful of this owner and do not trust everything he says. He is only trying to sell you, and he will not help you after you purchase the product. He becomes very hostile and unfriendly once the transaction is done. We thought we would be returning customers with how he treated us at the beginning, but that definitely changed after the purchase. WE DEFINITELY WILL NOT BE RETURNING TO THIS FURNITURE STORE!!! SO BECAREFUL AND WATCHOUT!!
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April 2022 by kim srm
My wife and I come here regularly to buy mattress and furniture for our home. They have a really beautiful selection of home accessories and furniture. best furniture store in ktown !
