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March 2024 by Josh
I signed up for the gym today. It cost me $1.I don’t exactly know how to even use a gym (yet), but I have been inside of a few of em. Different ones. Different places different times. and every time I’d go in I could only feel like a hundred eyes just watching me and like if I just walked into this invisible brick wall of pure judgment. Yeah I get social anxiety. and yeah it gets pretty bad. But I bring all this up right now bc that was what I expected from this gym when I walked in today and that was absolutely not the vibe I was given. Actually the vibe was so very welcoming.Like I walked in to this place and I didn’t feel out of place. For once. The dude at the front desk - he was pretty cool. a good dude. Everyone who was in the workout areas working out - they seem alright. and I mean that in the best way. They all were just exercising and stuff doing whatever it is they do but they know how to mind their own business which is extremely rare nowadays and I think what are the odds I’d find a entire place full of people who are just like this? It must be very low, the odds. Anyways what I’m trying to say is that I signed up for the gym today and I’m really grateful for this gym in particular. Management, staff, members you guys are cool. and I appreciate you so much. -Josh
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March 2024 by Millie Khou
I initially had an issue with my membership and after asking some questions to help navigate the problem, the guy at the front desk was dismissive and just told me to call customer service. I was still able to work out, but before I left, I just wanted to ask for further clarification and Karla Escamilla went above and beyond to help me with my membership questions with no hesitation at all. She took her time, went to her manager manager despite me not asking her to so she could provide me the right answer, and treated me like a person.Great customer service goes a long way and I am so grateful for her help!
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March 2024 by Jacob Syed Ali
Love the gym it's in the center of the city, I go the gym everyday, I just need to learn when the times are for going into the sauna, cause at times it isn't as fully hot as it can be!
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February 2024 by Betty Dixon
My experience at gym is GREAT, Nice equipments to exercise on, nice and clean here, It is the best gym in Los Angeles, other gym don't have machine like this gym has, lot of machine to exercise on, PLUS. . 24 Hour Fitness is the number one gym in Los Angeles.What a Wonderful Gym to work out in
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February 2024 by Rudy Chavarria
I love the Sauna
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February 2024 by Helena Coimbra
Great experience ♥️
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February 2024 by Ronaldo Miranda
Excellent!!!
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February 2024 by Renata Braga
???????
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February 2024 by Sam Park
I was trying this place out with a guest pass because my work is nearby.The person who was checking me in said that the pass is not valid because I don't live 5 miles near the gym, but I had other locations accept them in the past.Several areas have very poor ventilation to where it becomes a sauna and really smelly like a hobo died there.The condition of some of the machines are questionable.I even had membership services attempt to contact me several times, but never left a voice mail or message.So I thought it was spam until I called the number.The only reason why it's 2 stars is because some of the gym goers are pretty cool.
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February 2024 by Jeffrey Serrano
Aside from membership fee,,prepare for parking fee within and around the fitness cenyer
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February 2024 by Tristan J Shuler
These poor, poor, sad and angry front desk associates make working out such a sad experience.Update: adding one star for the absolutely LOVELY front desk associate, Diana, who they brought in from another store. She's divine, however it's a major security risk to only have on employee at a club in mid-city. There needs to be a maintenance person and a front desk person at ALL times on the clock. Management at this gym is clearly lacking, but the new front desk associate is the only kind, intelligent, professional employee I've seen at the gym in the almost two years I've worked out here.
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December 2023 by Lance Music Group
This is the absolute worst 24 hour gym location. They just closed the sauna AGAIN for a THIRD time this year at night for unknown reasons that they won’t at least share with the members that PAY to use these facilities. At least then we’d be informed about whatever is going on.The manager seems to put her ego before the members and what they may need. Some people only have time to work out and sauna later at night. But she has a “I don’t care, figure it out” attitude when asked about it.The employee who staffs at night just sits up front with his headphones on and does nothing about the homeless people sleeping in the locker rooms.This location needs new staff running the facility. Period. Until then I’ll be making the extra drive to the Hollywood or NoHo location.
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December 2023 by me
guys please check elliptical machines regularly. half of them is simply not working correctly or have missing parts. it makes no sense and not safe. i always have to try at least 3 of them before i can find working one and do my cardio.also paper towels are always missing after 11 pm.thank you for considering my review. i hope to see changes and update my score from 1 to 5.
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December 2023 by Cam Jackson
I would like to suggest implementing customer service training for Demi. During our recent interaction, she exhibited verbal combative behavior and was dismissive when I attempted to convey the presence of a potential glitch in the system. Despite my frustration, Demi responded with an attitude, prompting me to inquire about her raised voice.It is essential for customer service representatives to empathize with customers, and I believe a more constructive approach would enhance the overall experience. Perhaps, providing representatives with increased access could expedite issue resolution, eliminating the need for escalation to a manager. I propose these improvements to ensure a more positive and efficient customer service environment.
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October 2023 by Betts
I love this gym,. I will do anything with in my power to makes it a better place to exercise etc. It is number one in my book. What ever I need to do I will do it. My experience is great here,. I am looking and feeling great all the time, the PUBLIC tell me I am looking good,. Men are looking at me all the time etc Betty Dixon.Also I would like to say so many people will complain about anything today because they are suffering with no money. No place to lived, no jobs etc they have needs. Plus
