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December 2023 by DJ P.
Nothing but good things to say about this team. Great vibes, so calm, welcoming, kind. Stopped in yesterday to pick up and order and yet somehow they still managed to go above and beyond (Shoutout Imogen for the samples and walking me through the products.) Will definitely be back!
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October 2023 by Oge E.
IMOGEN is absolutely phenomenal! She by far is the most knowledgeable employee I've ever come across within the Aesop brand and I shop here ALOT mainly in the NY locations but I just visited the LA loss CA action on 3rd and she blew my mind. I didn't ever think I would change my skincare routine but she walked me through all the skincare and informed me on what they could do for my skin and sent me home with a few samples (after purchasing my favorite (body wash) and I must say she has converted me to the Aesop skincare line. My skin is in love and I appreciate her attention to detail so much. Seriously, she is an asset to this brand and definitely this location. Thank you Imogen
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July 2023 by Nico S.
Perfect vibes, staff is so friendly, especially Luke. Luke is so attentive, kind, and really has every customer's best interest at heart :-) If you ever visit this location, ask for Luke! He'll make your day extra bright
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February 2022 by constance k.
Excellent customer service and great product! Definitely pricey, but is quality product and lovely to use. This hand cream is just what my over sanitized, over washed hands dream of:)
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December 2021 by Casey D.
Staff was friendly and helped me in selecting a few fragrances. Wish they sold an entire collection of them !!
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September 2021 by Oreet M.
Walked in and was treated like royalty by Anthony & Lily. They are both very knowledgeable & patient. Heard great things about all the products, but have never used any of it. Can't wait to go home& try all my goodies. Will definitely return to this store, due to it's great staff!
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August 2021 by EOI STUDIO
The vibe was very interesting with staff this past week. They seem uncomfortable and anxious - bad combination in the retail sector. Step up your service standards, however I love the product.
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August 2021 by Connor Malbeuf
I love AESOP but this location is always “closed” for a few hours when I go. And they never answer their phone when I ask if they are open. Sigh.
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July 2021 by Laura L
Best products, always friendly and helpful staff, just really good vibe!
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December 2020 by Linda Y.
Such amazing customer service. I went in today to purchase the poo drops as a cheeky gift for a friend and in my attempt to take a bunch of things from my car to my apartment in one trip I dropped the glass in my driveway and shattered it. I called the store to see if they would replace it for me since I bought it that day and they did with very little back and forth or drama. It's such a hard time to be working retail in stores, and I so appreciated that the staff was so helpful and understanding, even when it was my fault that the accident happened. Will definitely continue to shop at this location.
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December 2019 by Katharine S.
I am so happy I came here! When I walked in someone immediately asked if I needed help. I told her a little about what I'm looking for, what products I use, some skincare concerns. She had me try out an exfoliant and some lotions until I liked one. I wound up getting their exfoliant and 1 lotion. Amazing and high-quality products. I left with a couple of samples too. I would definitely recommend for lux skincare.
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December 2019 by Earl Ingram - EI Merchandising
Bought the Rose Cleanser. So amazing - lathers nicely & doesn't have the out of control fragrance which I love - smells hyper organic! Love the store ambiance. I stopped & look at the store from outside & the associate was very welcoming. Went in and tried a few cleansers and left with the best one. Will be back in a few weeks!
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July 2019 by Jordan W.
Staff is super friendly and helpful, great products, great space, and no complaints! If you've been to an Aēsop before, this location won't disappoint. If you haven't been before, it's a great place to learn about skincare products from a professional who will help you find what best suits your skin all while serving you some freshly-brewed tea. And even if you're not looking to buy anything today, you can take home a few complimentary samples.
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July 2019 by Alejandro A.
Walked in with a lot of question and was really impressed with the expertise of the staff. Harry was super friendly and helped me find exactly what I needed. Great atmosphere
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June 2019 by Sam N.
A fascinating store with one of a kind soaps , lotions and natural perfumes. A little pricey, but worth it for a splurge or gift for someone special.
