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June 2023 by Sarah McCrorey
Not very helpful staff, not thorough, I would recommend going somewhere else if your life depends on you getting your prescription.
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December 2022 by Michael Martin
If it were possible to give this pharmacy zero stars I would. Every time I call them to see if a prescription is ready I'm told it has no refills, they have nothing on file, etc etc. of course checking then with the doctor myself, I find all of this to be false. Find any other place in Los Feliz to get your scripts filled or just use Capsule and put these people out of business entirely
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November 2022 by Jenny U.
Team member in the produce area was very rude. I asked for help in the liquor department and he told me that he was to busy putting eggs into the cooler to help me and said to ask the front of store for help....
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October 2022 by jmh harris
Reading reviews, I see others complain of rude service. Worse since Vons took over. Using this pharmacy many years, I'm done. My prescription plan, I pay the same co pay everywhere. Susan Wong, It's time to retire. And HQ you can't reach them to complain.
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August 2022 by Jumar Joe Busto
This place is one of the worst pharmacies I have been to. They have a promotion to transfer Rx, but they will complicate things for you so that you cannot get the promotion of what they are advertising. Bottom line, I have work insurance and I informed them that the other pharmacy (which is coincidentally lacks customer service also - RiteAid in Hollywood) already have my health insurance updated and that I no longer have governmental sponsored program. They would not believe and I had to go through so many ways to get this straightened out. Very tedious and painstakingly difficult task. You can keep your incentives for the difficulty you have me do!
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August 2022 by Dana Julian
Unable to assist customers. Unfriendly no matter how friendly I try to be. Will not answer the phone. Unwilling to answer questions that are pertinent to the medication. I understand that they might be understaffed, yet why so rude? Is it not a Pharmacy?
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July 2022 by Chelsea R. Layton
really rude pharmacist that make it very obvious they’re annoyed at any request outside the “standard” and never answer the phone. save your time and go to Vons down the street
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June 2022 by Jay V.
Totally incompetent. Going to this pharmacy is almost guaranteed to be a tremendous waste of your time
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May 2022 by Victoria H.
Seriously rude and unhelpful. I don't recommend using this pharmacy at all. The man there has no compassion or desire to be helpful. I won't ever use them again and I suggest you don't either
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January 2022 by Ester Sarafyan
They never pick up the phone and purposely set it up to go straight to voicemail!
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December 2021 by Krí Schafer
Went for my booster shot. Rene was so polite and patient at the pharmacy counter, and Kelly was an amazing vaccinator. Kelly was very skilled, made me feel at ease, and went above and beyond with positivity. And they give you a coupon for the store at the end. Would be my top choice to get vaccinated again.
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December 2021 by RANDEE EMANI
This pharmacy is obviously understaffed. The workload on the pharmacist is outrageous. I’m sure this is why when I handed over my three scripts (one of them being an antibiotic that needed to be started immediately,) without even looking at them she tells me I’ll have to wait until tomorrow. I let her know they’re urgent medications and she tells me they don’t have them. ?????? I’d waited 30 minutes. Not helpful & not caring.
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December 2021 by Jace Gangel
They don't adhere to California or Los Angeles vaccine guidelines for allowing qualifying patients.
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October 2021 by Marc S.
This pharmacy is terrible, and I would advise never going there unless you want to waste massive amounts of time. They go on a daily "30 minute break" at a varying time between the hours of noon-2pm daily, which in my multiple experiences has been more like a 90min break. There have been multiple other times when I've called in advance to ensure the prescription was ready, was told it was ready, and then wasn't filled when I got there, and had to wait 30+ minutes to get it. One such time, I called in advance and when I got there was told that not only was the prescription not filled, but "the pharmacist is on break, we don't know when they will get back". Very bad service, they are very rude, and it is overall a miserable experience.
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September 2021 by Charles F.
Chronically understaffed. Perfectly nice shop otherwise but Von's and even Gelson's are both better (this is basically as pricy). I feel bad for the staff, which is why I'm writing a review of ... a grocery store.