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March 2021 by Vitali Kaleinikovas
Worst experience ever. Very unprofessional, changed rate per arrival. Had 4 people before myself and all left because of the changed rate and bad attitude.Had 3 coworkers who had same experience...Would not recommend to anyone!
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October 2020 by Wesley Davis
I love Am Pm Car Rentals. I was looking to rent a small convertible and was very happy to get the Mini Cooper convertible. The tried to get me to buy the insurance but I declined because my own insurance covered it. They didn't push it any further. I usually go to this rental car place whenever I'm in Los Angels. They are all polite and professional. I will continue to rent from them when I'm there.
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July 2020 by Cynthia M.
I received a parking violation in the mail. It said I had a parking violation from a car rented from ampm car rental. I called three times they told me they would take care of it. They didn't. I had to pay the parking ticket because this terrible company does not keep good records and is negligent. I wasn't even in that town! It's a good 40 miles away. Still so angry. This is the first review I have ever written. But I hope it saves someone from the same thing happening to them.
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December 2019 by Severina M.
100% WORST EXPERIENCE renting a car. If I could give 0 stars, I would. TERRIBLE CUSTOMER SERVICE. Unhealthy, short, Obese woman working at the front desk has a TERRIBLE attitude, and has no clue what customer service means. She was not helpful at all, didn't explain terms well, and got frustrated when we tried to clarify so that we could make sure we understood the charges. Often times, they will not even answer their "business" phone, which really gets routed to one of their reps cell phones. They don't return messages or calls. Evidently, they will confirm online reservations even without the proper inventory on site, very bait&switch. They will arbitrarily change the weekly rate based on whether or not the front desk lady is having a bad day. (Whenever they want, for any reason.) Take your business elsewhere if you want good service, reliable cars, and fair charges.
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November 2019 by Nela O
Indian owner I believe, Patel is worse of the worse. Rip off cheap crook. Owes me over $150.00 Don't rent from them. Plenty of other car rentals. Better at LAX.
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February 2019 by Fatima H.
This is the worse dishonest car rental company, the manger very rude and liar and impolite,his name Ali, Last year my brother visiting from the Middle East he rented a car from them from 10 days or two weeks, they charge him liability insurance for 11 dollars a day and they ask him to buy full coverage car insurance through Aig , of course my brother barely speak English, he drove the car the car from lax to my home in Orange County after 2 days I drove the car I noticed the low pressure on on of the tire , I take the car to American tire to fix the tire they said need to be replaced, I called Ali , he said ok change it and send me the receipt when he bring the car I will pay the 94 dollars, when my brother take the back , Ali very rude he told we will file claim and the insurance will pay ,My brother left I follow up the case I called Ali and he was very rude impolite, I called the insurance after few weeks they said the check send to the car rental, after many calls they gave the money, after few months I received a letter from collection agency claims damage to the car and my brother have to pay over 1300 dollars, Big lie no damages in the car and if there was why they didn't bill the insurance, this company should not stay in business should be closed so no one get scammed.I wish I gave minus stars
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September 2017 by Lamar Washington
A. Patel at this AM PM Car and Truck Rental is hands down the absolute worst person I have ever done business with.
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September 2017 by emkuck .
Awesome people! Great and easy experience!
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April 2016 by Roma Shusterman
Waited 40 minutes in their office to get a car. There were 2 workers, but only one computer. First car I got, had broken trunk lock. When I came back to replace car, the worker started to explain me how should I lock it instead of simply offer me a replacement.
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February 2015 by abby amey
Went there to visit a friend. Rented a Mustang Convertible. I thought it'd be super expensive. Not only was it well within my budget, the car was perfect, just as promised. The staff was friendly. They are in the Holiday Inn - so no extra airport taxes. You'd think it's be a pain to get back to my flight. Not so, the hotel shuttle takes you back. However, in my case, the shuttle just left (runs every 30 minutes). But, they didn't want me to be late, so the rental agent drove me to the airport. I didn't ask, he just offered. Such a great staff, a great car and a great price. I hope to get back again sometime. Thank you!
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November 2014 by Mujeebur Rahmansaher
Awesome. Very flexible people. Picked me up on time. Very reasonable rates and they saved me on the last minute trip.
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November 2014 by A Ros
Rented a car with AMPM for the first time and will now be a loyal customer. I recently had a 4-day trip to LA and wanted to get the cheapest car possible. I used kayak to find rates, and they showed up as the cheapest that night. I had never heard of the company, so at first I was skeptical. They're located just a couple minutes away from the airport which worried me. And, I also noticed they had one negative review-which also gave me some trepidation. However after this weekend, all my worries were proven wrong, and I will now be a returning customer for the following reasons: 1) VERY affordable rates. I was able to rent my compact car (great car too) for around $108 for four days-no hidden fees, no fine print. 2) They PERSONALLY send a driver to pick you up from the airport. Not only that, but I land TWO hours after their official closing, and they still accommodated me. They also personally drove me back. The customer service was excellent. 3) There was a mistake with my reservation from the night before, and instead of slapping me with absurd fees to correct the dates and times, they worked with me to maintain the original rate, despite the constant fluctuations in rental car prices. For those looking for a cheaper alternative with better prices, policies, and customer service I would highly recommend AMPM. I could not be more satisfied with my experience.
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November 2012 by Andrew Karl
They had a great truck that no other rental company has. Great pricing, and service
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January 1970 by Eli G.
Rented the car on last Saturday after these impressive great reviews and boy it was more than i expected. The rental agent was kind and courteous and was charged the exact amount that was quoted on the phone. This is probably the best experience of mine in the last 5 years I have rented from different companies in Los Angeles. I will surely rent from them again. Good selection of cars depending on the budget I personally opted for the full size Camry. The return was quick and easy and no fuss. Great to have you guys around
