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January 2024 by tina norman
This is a very very helpful group. Would definitely recommend
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October 2023 by Cedric “Kedrik” Winter Wolf
Fantastic work, right exactly what we requested when other companies said it wasn't possible with competitive pricing. On top of that the team is super patient with us and even did a bigger than usual job complete with tricky packaging for us. Will definitely ring other laser jobs to them and I fully intend to be an easy customer next time! Thanks again!
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October 2023 by Crystal Gailliard
It is so hard to find someone that will take the time to walk you through everything. We got the main issue fixed and now it's my turn to do some focusing but it was worth the time and the price. Thank you so much again. I will be back since i'm new to the laser world.
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July 2023 by Angel Diaz
John has has been incredibly helpful with all my laser concerns and has saved me from falling behind on projects by quickly diagnosing the issue I had with one of my machines. I was back up and running asap. Highly recommended.Thanks John!
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July 2023 by Russell Loller
Very knowledgeable about the unit, helpful and friendly. I recommend them too anyone with Chinese Laser machine problems.
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January 2023 by ayush soni
HelloI am Ayush from India,I work as a designer,And i make 2d design for laser engraving and cutting machine with very nominal charges, If you are interested in making nice designs from me then you can contact me on my WhatsApp number +91-962496946
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January 2023 by Orpheus Official
I was having a problem with my laser cutter and I couldn't find anyone to help. I found the guys at American Laser Cutter and they helped me immediately fix my laser cutter.
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December 2022 by Paul Lowenthal
American Laser provides great service. Anytime i have an issue with my laser machine he provides quite over the phone or remote computer access to solve the problem. Definitely recommend their services
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December 2022 by Lowenthal Milling
American Laser provides great service. Anytime i have an issue with my laser machine he provides quite over the phone or remote computer access to solve the problem. Definitely recommend their services
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May 2022 by karen Nalbandian
Hi honestly don't know where to start from. Jonathan helped me set up my new laser machine. He did everything in his will power to get the machine running, one with the power issues we ran into at my boutique and two all the important upgrades he did for me. He is absolutely knowledgeable when it comes to machine. I Definitely recommend him for everything.He was also so kind enough to teach me all the ins and outs necessary to use my machine. Thank You amazing experience. He is also the sweetest guy ever.
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January 2022 by Abby Burmeister
Jon was incredibly helpful (and kind!) with my laser cutter issue in a very short amount of time!!
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December 2021 by Chris J
Made an appointment for a DIY project. Confirmed material and CAD file compatibility in advance. The work session went very smoothly thanks to excellent guidance and support from Jessie. The shop is clean, everything worked properly. The project turned out very well, after the (expected) design adjustments and tweaks for cutting diameter. Tried the adhesive paper covering; it does reduce burn marks very nicely. Overall a very productive DIY experience, will do this again in the future.
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November 2021 by Norma G.
I used ALC service a few years ago. The difference in price has nearly doubled. Once I got over the "sticker" shock I went ahead and requested service. Jonathan did such a good job. I have no idea what he did exactly but my machine is cutting so smoothly again. No frustrating partial cuts or burns.
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November 2021 by Tim Moss
Jon came out to Arizona in absolute record time to come fix our machines. We have 4 laser cutters and our main one was down! John fixed it in about 30 minutes. He then serviced the other three machines and they're all working better than ever.
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September 2021 by Simply Stated
****DO NOT CALL FOR REPAIR**** Even though Jonathan touts that he is the only West Coast Laser Repair company for Chinese lasers, he has ZERO idea what he's doing. He showed up without a multi-meter to find out where the power problem is. He guessed that it's either "this" or "that", he ordered both parts to avoid another visit. Showed up with part about 2 weeks later and the part was the wrong part. Lucky for me, he didn't charge another $250 for the "visit". When I made it clear he didn't know what he was doing, he said he would call his "electrical engineer friend" who would come diagnose machine for another $250. I said, just send me the parts I already paid for (1000% mark up) and I'll do it myself. The part arrived the next day from Amazon. Didn't work. I paid this guy over $400 for nothing. AVOID this company for repairs. RIP OFF.
