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February 2024 by Iron Fortitude
First time reviewing but I feel like this is important. I had a really weird experience here today. Normally I drive in, shop and all is fine. Usually no one bothers me or asks me if I need anything. (Quality service) Today I biked in with my backpack to carry my purchase home. As I walk in (bag and helmet hanging on my back) I'm immediately greeted by a check stand clerk and asked if I need help. "Sure! Where's the plumbing section?" She then immediately called over security (?) to show me the way. He mumbled, walked me over to the wall and mumbled again. I wasn't sure what he meant then realized he wanted me to leave my bag and cycling gear in a cubby. I joked a bit trying to lighten him up cause I didn't understand what he meant to do and he did not care for it. Sure thing big guy, you're the authority here so there's my stuff in the cubby see? We're good now so off we go to plumbing or somewhere down the aisle from it and he points. Cool, I commence to search and an employee comes over and asks in an irritated voice and a glare what I need. I tell him and he responds "It's the next aisle over." But he says this to me like I'm stupid. Sigh... I guess I should have known it was the next aisle over. Sorry bud, first time coming in for plumbing stuff. Ok, I find what I need then I get to the line and wait, no one seems to see me while they're at their registers busy I guess. I hear them talking about going on break and someone going home, the important stuff cause I'm the only guy in line. Someone else shows up from an aisle, walks to their register and calls me over. She was kind of nice but it was all part of the gig. I walk over to the wall close to merchandise I haven't bought to get my gear and I'm just waiting for someone to call me out for not immediately going to the door. I'm actually surprised no one did. I work in customer service myself in a high flow environment and I don't treat people like that. I'm sure no one from Anawalt will ever read this, I mean why would they even care right? They either pay attention to me for a specific reason or ignore me for another. Hopefully another shopper will read this. To the shopper here's a word of advice, don't bring a bag. As for me, I'm just not going to show up again.
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February 2024 by David B.
100 years of outstanding, just there again and the same thing in the lumber and garden section
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December 2023 by Helmut M.
I had to deal with five individuals to handle my order, but everyone was very courteous and (ultimately) helpful. Loading the bevel siding onto my pickup, I discovered a 14-foot miscalculation and instead of re-doing the entire transaction over again, they allowed me to grab a 14-footer.
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December 2023 by Luis Salazar
Always good service and a lots of materials ,tools, moundings and lumber.
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November 2023 by Zenia R.
Anawalt is a breath of fresh air amid the hustle and bustle that is W. Los Angeles. There are beautiful plants, great construction resources, and even decor for the home.
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November 2023 by Sublime S.
el tipo llamado mark que está en el área de la madera es un tipo prepotente grosero cree que te van a regalar las cosa o que estas ahí por que no tienes nada que hacer todos los demás bien espeto esa basura de ser humano llamado mark.
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November 2023 by LM N
MOST UNHELPFUL customer’s service. Store has far more employees than customers especially inside the store, standing socializing or walking around not offering to help anyone. Most employees seem to have left an hour before closing, leaving 1 person inside and 1 person in the nursery who are too busy themselves closing their station and cannot help you find something you need. One such staff is Homera (assistant manager?) who runs out at 5pm while you ask her a product question, telling you to call and leave her a message, and she assures you she WILL call you back. I did, but never heard back, even after repeating my message two more times.A couple of employees I keep recognizing are effectively assisting customers, but most of the staff is just collecting a paycheck basking in a steady job.Anawalt has only remained in business because of the lack of competition from nearby physical stores. I only walk by occasionally, but much prefer ordering online with Amazon or Home Depot.
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November 2023 by Lisa J.
I have never had a more positive experience at a business, than I when I visited Anawalt Lumber in Rancho Park. Besides the incredible service I received, what I loved most about my time there was how the the employees not only treated each other with respect, but genuinely liked each other. I came in with a weird case... My designer bag was missing a screw. I took it to my cobbler who referred me to a hardware store to see if they could replace the miniscule screw. I worked with a woman named Vangie, who is literally the model employee of how you should approach an issue. Not only did she search for the correct miniscule screw, she found one that was similar, though not entirely the same, cut it, and then installed it on my bag. She was solution oriented and determined to solve my handbag issue. I am so grateful to her, and the entire Anawalt Lumber team and will be back soon. Thank you, Vangie!
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October 2023 by Elaine S.
I had the best experience working with Francisco who went above and beyond to help me! He was really fabulous as was my entire experience at this store. I will be back for sure. Thank you!
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September 2023 by Nicole K.
Owen, my mannnn! Thanks so much for your help today! Super knowledgeable and sweet. I was in and out quickly, and prices were fair.
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September 2023 by Michael Mah (MIKE MAH)
A good source of tools and building material
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September 2023 by Jim S.
I had a plumbing issue and Ian was so helpful in identifying the correct part. Ian was so helpful Herman was really helpful. I explained the scope of the job and he explained what I needed to purchase. He saved me money by explaining that I needed certain tools and products and not others
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September 2023 by Holly Houk
I come here a couple times a year and the staff is always super helpful and nice. It’s my go to hardware store for wood and tools.
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August 2023 by Christopher F.
Anawalt is always my go to for their customer service, where another employee just sent me into a sea of merch that I could not find my way which is rare for this place and not indicative of their customer care, Charles was super knowledgeable and helpful and in seconds had me where I needed to be!
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August 2023 by Karla C.
I went in today for the first time. I was a bit overwhelmed by not knowing where items were in the store but Rosa was very kind and informative. She was able to help me get the items I needed to fix my toilet. She was very patient with me as I didn't really know what I was looking for. Rosa made my experience at the store a pleasant outing. I feel confident that when I have another question Rosa or any other associate will be able to help me.